Guy Lavoie

What made you determine that the Polisy was overworked?

It would really help if UDI came up with a way of indicating the progress of an update. The uncertainty and varying update speed isn't very helpful at seeing if things are proceeding properly.

Well their hub has the PLM built-in, and I suspect that much of the PLM software part of their hub is very similar to the stand-alone PLM. I also speculate that hub-only based installations would tend to be at the smaller end of system sizes, so the need for a larger link table would not be very common. That said, if their new hub will add if/then functionality and otherwise aim for larger systems (and dare I say: compete with the eisy), then they might have an interest in keeping the increased capacity for themselves, at least initially. Just some random thoughts.

Sounds about right, from other discussions. No new PLM has been announced yet.

UDI hasn't said anything about what's new in 6.0.3, but here are the change descriptions in the sysconfig.txt file:

Try this test: open a DOS command line on your pc, then try to connect by ssh to it's IP address, ex: ssh admin@192.168.0.123 Do you get prompted for a password? If so, try keying in "admin". Just getting a connection would tell you that networking is functional on your eisy. It might then be time for a ticket with UDI

That's also been my observation: commissioning the device on something else (like Alexa or Google Home) and then sharing to the eisy usually worked. Initial commissioning to the eisy hasn't been very successful.

One possible workaround might be to install the Virtual plugin, and create a simple on/off device, that you then configure as a switch in Alexa. Then create a IoX program that looks for the virtual switch being turned on or off, which turns the scene on or off accordingly. But the initial problem must certainly have a solution.

Matter is still preliminary for many companies, not just UDI. The trick is to start small, just to get familiar with it. It's a first real effort at interoperability by home automation companies, so there are lots of players involved. I haven't implemented anything with it yet, but just learning the basic premise has been useful. You commission a device on one platform, then share it. The use of PIN codes or QR codes, etc. The reliability will eventually be there, and I'll then be ready for it. For the Nanoleaf bulbs, there have been firmware updates, a sign that things are still being sorted out.

If you press the F7 key repeatedly while powering up, does anything come up on the screen? If not, try power cycling the monitor first, then powering up the eisy again.

Do you have a Matter device to try? Ideally something that's just on/off like a switch, or light bulb.

You should ask more specific questions. But as far as the ZMatter dongle goes, it has hardly...mattered (bad pun) yet. Matter is based on IPv6 and most line powered devices will be using IP (wifi or hardwired). Battery powered devices will more likely use Thread, which is IPv6 over a Zigbee network. The few tests I have done with Thread were with Nanoleaf bulbs, which use Thread even though they are line powered. The ZMatter dongle (which is ZWave/Zigbee really) is meant to allow direct communication with Thread, as well as conventional Zigbee. But I don't think this has been implemented yet. Instead, UDI has been supporting Thread based Matter through a border router, which is what I did, using a Echo in my case. Border routers are "transparent", simply bridging IPv6 packets, across wifi/hardwired IP and Zigbee networks. There has been very little in terms of announcements from UDI since the initial release and excitement last spring. But in reading the notes in the sysconfig.txt file of the latest release (6.0.3), some additional Matter fixes were added. I don't have access to that right now, but I've seen some mentions of Matter among the changes.

Hah, I just received some Emporia plugs today to experiment with. This was a timely question and answer! Thanks.

Well I've only been a UDI user for about 16 months, but it's always been that way for me. The pop up appears only once, if you happen to be looking at your screen in the Alexa app. Otherwise you'll miss it. And I haven't seen it every time. But the device gets added every time.

What I'm saying is that the UDI skill seems to be signaling Alexa that the new device has been added, automatically, right away.

If you have the Alexa app open on your phone, you'll sometimes see a popup saying that the new device you just define in the portal was added. Also note what @Geddy is saying above: "For the last few years Alexa would auto discover when items are added in the portal"

Well in my case, they devices get automatically added, something that the UDI skill seems to do for me. He should first check that the device appears in the Alexa app. It must, because he wouldn't get a "not responding" reply if it didn't exist. Instead it would be about there being no such device.

Do you have any other Alexa devices set up as scenes? If yes, are they working? Post a picture of the Alexa scene device (as seen in the portal) here.

Let us know how it goes.

The Zwave backup option only appears if you're using the ZMatter dongle. It's not there if you have the Zooz stick. In that case it's "probably" included in the general IoX backup, but I cannot tell you that for a fact. If you're really paranoid (join my club!) about losing data or ending up with a blue brick, you can backup absolutely everything by doing a full unix backup to a USB stick, if you're comfortable with using ssh to log into your controller and keying in shell commands. I have detailed this in a forum thread that you can read below. Note that recovering with a eisy is somewhat easier because you can attach a keyboard and screen to it, and do a restore from a console screen, while if a Polisy loses network connectivity, you're quickly down to reflashing the SSD. Either way, you can then restore the full backup.

That's right, it's upgradeable from that version. Just be sure that if the upgrade runs into a fixable issue (at worse, needing to reflash the SDD) and that you need support, that you can live without the Polisy. Ie: don't do upgrades on a Friday night

Do you have IoX 6.0.0 running on it?

Just a straight url, like this: http://192.168.0.123

eisy-ui also works on the Polisy.

Have you tried a factory reset and device restore on these togglincs?