Michel Kohanim

Hi nlaredo, Have not heard anything back from SmartHome. I shall send one more email. With kind regards, Michel

apostolakisl, I suspect KPL 2D ... If you believe the program is the issue, please do be kind enough to post here: viewtopic.php?f=25&t=7633. We are collecting all programs/logs/issues relating to programs not behaving properly in one place so that perhaps we can figure out how to reproduce and fix. With kind regards, Michel

Hello Kevin, That's indeed quite odd. This said, Admin Console is a client of two things for representing characters: 1. The system character set (such as English-US) 2. The browser character set (in case you are running an applet) So, in short, if omega is not represented in the character set, we are going to have some problems representing it. With kind regards, Michel

Hello CTBigman, LeeG is right on with his line of questions and reasoning. If you still have problems please do not hesitate to contact our tech support team so that we can help you more efficiently. It would be best to schedule a call so that you don't have to wait in our queue. About the intermittent issue in your other job, please do give us more details so that we can check against the list of possible causes (such as PLM). LeeG, thanks as always for all your help and support. With kind regards, Michel

Hi, / is indeed invalid and the Admin Console prevents names with a '/' in them. With kind regards, Michel

Hi HokiePerogi, Please right mouse click on your dining room light and then choose restore. Does this fix the issue? With kind regards, Michel

Hi ekapigian, These are informational messages and only show up if you use the Event Viewer on the last level (Device Communications). With kind regards, Michel

Teken, The reason you cannot find TriggerLinc with Auto Discovery is that, unlike other devices, TL and Motion Sensors are controllers only. Furthermore, there are some issues with the PLM/RF devices such that we won't be able to retrieve the device type and thus v00. There is absolutely no loss of functionality. This will be fixed when the PLM is fixed. With kind regards, Michel

Hi Wayne, thanks so very much for the report. We are looking into it as we speak and your input has been quite valuable. With kind regards, Michel

Hi gerwitz, If you are still having problems, please submit a ticket and we'll help you figure out what's causing the issue. With kind regards, Michel

Hi matapan, Unfortunately not. With kind regards, Michel

Hi helipal, OK, I think we now have to move to some of the problems with RF PLM and specifically noise in the 900MHz range: Do you have any baby monitors? We have had at least 3 cases where the baby monitors were interfering with the RF signals coming from the PLM. And, in all cases, the thermostats exhibited the same exact problem as you are having right now. Also, if you have a good backup, please try factory resetting the PLM. In some cases - and if the PLM is bad - after you factory reset it and then go to Link Management | Start Linking, you will hear a long beep coming from the PLM. In case you do not hear the beep, then do a File | Restore Modem (PLM) to put back your links in the PLM. The backup is only needed as a safeguard in case something goes bad. With kind regards, Michel

Hi Illusion, thanks so very much. Updated. gatchel, are you certain you are using the correct Admin Console version? Please go to Help | About and make sure that the Admin Console version is at 3.1.14. With kind regards, Michel

Hi Illusion, Thanks so very much. Would you please keep an eye ... if indeed related to mobile applications, we need to figure out what caused it. With kind regards, Michel

Hello FrayAdjacent, Did you order the bundle? If so, the bundle should come with a power supply. With kind regards, Michel

Hello auger66, THANKS SO VERY MUCH for reporting back. We were never able to get it to work with our 2.2 dongle. So, perhaps 2.3 has a fix. With kind regards, Michel

Hi again, Thanks for the update. I was not personally involved in that integration work so I didn't know. With kind regards, Michel

Hello auger66, Removing and adding the thermostat back to ISY is not going to help. There's an option in the Admin Console which "is supposed" to let you control humidity reporting for the thermostat. This said, we never got it to work properly. With kind regards, Michel

Hello all, Release 3.1.14 is is now available. Jeff, please try 3.1.14 and let us know if you still have the same issue. With kind regards, Michel

Hello all, I am happy to announce the availability of our 3.1.14 release! For a list of changes, please take a look at this post. This is a minor release with mostly ELK module bug fixes and enhancements. ELK Integration Module ($99.00 ... 40% off during Beta using coupon code elk-module-beta). Please note upgrade to 3.1.13 must be performed before installing the ELK Module Important Information 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc/ELK Security Systems, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started 3. Important If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one before the upgrade. 4. Please note that Network Resource modules are now running in their own task. This might have some ramifications as calling network resources from programs no longer waits for the resource to complete. As such, a) you will experience quicker handling of network resources/programs and if you are using DSCLinc and WebLinc, your programs may behave a little differently. Please do test your network resources thoroughly 5. Please note that Safari does not support SSL session reuse and thus might take an exorbitant amount of time to communicate with ISY. As such, when using 2048 bit SSL, it's best not to use Safari. 6. If you are using the Irrigation Module and are upgrading from releases prior to 3.1.5, you must edit the programs using Irrigation variables and save the programs again. Irrigation module is no longer on promotion 7. Upgrading from 3.1.3 and below: If you are using WeatherBug Module's Rain Today in your programs, please note that the precision has changed from 1/10 to 1/100 and thus your programs might not run properly 8. For a discussion of variables, please look at our Program Variables forum. Things to test: - ELK Module (if you have ELK) - Empty links tables Instructions: 1. Please backup your ISY (File | Backup ISY). If you are backing up a 3.1.6 system, please note that the backups are corrupted. If you have a backup from prior releases, you should be OK 2. Please download the firmware for your platform - please do not unzip ISY 99i Series ISY 994i Series 3. Important (If upgrading from 2.8.5 through 2.8.14) Due to invalid Java certificate chain, please make sure to remove all Universal Devices certificates from Java: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) e. Clear your Java Cache 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3c above) 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. 99/994i - http://isy/admin - applet (Windows only) b. 99/994i - http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/3.1.14 - applet f. http://www.universal-devices.com/99i/3.1.14/admin.jnlp - Java application Dashboard - not fully supported - http://www.universal-devices.com/99i/3. ... board.jnlp 8. Please backup your system again Thanks and with kind regards, Michel

Hello ergodic, Please see this post: viewtopic.php?f=27&t=7471 In some cases, also, we have seen that factory resetting the PLM simply causes it to go to a mode where each command just causes it to sound a long beep. With kind regards, Michel

Hi Tim, Yes, there seems to be an issue with the PLM hanging intermittently in two cases: 1. RF devices 2. Larger installations (i.e. the number of links in the PLM is 300 and above) ... at least that's what we have observed SmartHome is working on a solution and we are awaiting a resolution. With kind regards, Michel

Hello auger66, Does your thermostat report anything else such as changes in mode (when you do it on the thermostat itself)? With kind regards, Michel

sanders2222, ISY expires sessions when it cannot communicate with subscribers (including Admin Console). So, when your computer goes to sleep or hibernate mode, ISY will expire the session. The message you see is that the Admin Console, now awake, thinks that it still has a subscription but of course we know that ISY already expired it because AC decided to sleep. With kind regards, Michel

Hello iostream212, I think Bob was working on an Elve driver for ISY: http://www.bobsplace.com/ElveWUnderground/ You might want to contact him. With kind regards, Michel