Michel Kohanim

Hello iostream212, You can if you have an external device using our REST interface: /rest/log /rest/log?reset=true ... clears all system log entries /rest/log/error /rest/log/error?reset=true ... clears all error log entries There were a few reasons for the differences between the two and mostly historical: 1. The System Log captured events from devices and programs and, originally, included error information too which became quite unmanageable 2. The System Log is transmitted in CSV and used minimal amount of information ... it's basically the Admin Console that translates those values (such as time in NTP, and device address) to human readable form and then into Excel 3. The System log has to capture more parameters 3. The error log, on the other hand, only has a code and then description ... this did not fit well with what we had for System Log In short, they are really different things. We still have a SysLog requirement that we haven't had a chance to look at but I think that would be the best option in the long run (though it might have a negative impact on network performance in a highly busy system). With kind regards, Michel

Hi Jim, Is your new PLM a dual band PLM? If so, have you removed your other access points or otherwise have you made sure they are still bridging the phases? Also, is your new PLM located in the same location as the old one? With kind regards, Michel

Hello williammanda, Comments below: Correct! You do NOT need the Network Module for Mobile communications unless you want to use TouchSwitch. And a Power Supply! With kind regards,

Hello to all of those with program evaluation issues ... we are looking into this problem and will report back. Thanks for your patience and with kind regards, Michel

Hello blue6, Please submit a ticket and we'll schedule a remote session to see if we can fix it (reflash using serial port). I do apologize for the inconvenience. With kind regards, Michel

Hi guys, Thanks so very much for all the input. We'll look into it and report back. With kind regards, Michel

Hi Wayne, The main thing is that the program evaluated to false for some reason. There could be two cases: 1. For some reason the event did not reach ISY ... check your error logs and make sure you do not have UDQFull errors (if you have them just prior to Start, that's OK .. only those that are not close to Start) 2. The program actually turned false because it was false I would start with 1. With kind regards, Michel

Hello wth18359, I would not recommend it mostly because ISY does not know anything about it. What you might want to do instead is: 1. Register your devices using Remove existing links 2. Use the HomeSeer plugin for ISY (http://www.bobsplace.com/ISYInsteon/) This way, all INSTEON configuration/management is done via ISY while all ISY events are published to HomeSeer. With kind regards, Michel

Hello Lou, -1 means Request Failed. Unlike device communication errors, -1 means that the device returned a NACK. You might want to use the Event Viewer on Device Communications level and capture the traffic. With kind regards, Michel

Hi Monte, sincere apologies for tardy reply. At this point and in order not to waste more of your time, would you be kind enough to use the Submit a ticket button below so that we can schedule a remote session for you? With kind regards, Michel

Hello Illusion, This is quite odd as 3.1.13 has gone through rigorous testing and seems to be quite stable. Can you tell me: 1. Whether or not you have the ELK module? 2. Do you use any mobile apps and, if so, which one? 3. What is your PLM's version? Hello Wayne, The fact that you have a Wait in there is a suspect. As you may know, Wait is interrupt-able. This means that while Waiting, if the condition turns to false then the program stops. The best way to test this program would be to temporarily add notifications before and after the Wait. With kind regards, Michel

Hi munch, Thank you. This is a combination of issues relating to the way NetGear (or similar) routers manage DHCP reservation and how 2.8.16 responds to those anomalies. If you don't mind, please upgrade to 3.1.13 which includes workarounds for these types of situations. With kind regards, Michel

Hello mdcastle, If your ISY's firmware version is at 2.7.15, then please try the following URL: http://www.universal-devices.com/99i/admin.jnlp Once loaded, click on the Add button on ISY Finder and then enter the HTTPS IP address for your isy (i.e https://your.isy.ip.address) and retry. Also, what do you see when you to go Tools | Diagnostics | PLM Status/Info? With kind regards, Michel

Hi munch, What is your ISY's firmware version? Also, please do look at the Tools | Erorr Log and let me know if you see any connection/network errors. And, finally, when this happens, do your programs continue to run? With kind regards, Michel

Hello Jeff, I understand and again I do apologize for the wasted time. Hopefully the new unit will work right out of the box. With kind regards, Michel

Hi Mike, Yes, you can have as many as 32 simultaneous connections and 10 subscriptions. When the Admin Console locks up, does your ISY programs still function? With kind regards, Michel

Hi cul8rv8, Sincere apologies for tardy reply and the inconvenience. It does look like that your device is not functioning properly. The initial boot up sequence should be: 1. Power 2. RX/TX 3. Short MEM 4. Power only Is this the sequence you see? With kind regards, Michel

Hi johnnyt, this is great. Thanks so very much for sharing. andyf0, yes, the batteries are going to drain if we have to query them every few minutes. Personally, I really do not think this is a good solution for temperature reading as it has ill-effect on the overall performance of your system. With kind regards, Michel

Hi Brian, sincere apologies for tardy reply. 1st, please do upgrade to 3.1.13. 2nd, please take a look at your Error Log and check for network connection issues and let me know. With kind regards, Michel

Hello johnnyt, Can you tell me which one wire temp sensor you are currently using? With kind regards, Michel

Hi tim2u, Yes, indeed. With kind regards, Michel

Hello rtp130, It all depends on what the camera can do based on the motion. If it can call a URL, then you can do anything you want. On the other hand, if the motion triggers something on a web server/mail server, then we need to figure out how to extract that information in ISY. With kind regards, Michel

Hello w1cked, Can you tell me where you purchased this unit from and what was the date of purchase. Also, it would be great if you could let me know the serial number (tech@universal-devices.com). With kind regards, Michel

Hi Teken, Thanks so very much for the vote of confidence. We'll do our best to beef up the documentation and perhaps add some training videos and material. With kind regards, Michel

Hello Teken, Yes, you can achieve all of those. The major blocking issues for us are: 1. The device has to be polled frequently ... this means that now all your programs might have a delay of (number of energy displays * polling execution delay) at every (number of energy displays * polling intervals). To me, this does not make a good system especially since all other programs are now blocked till the query is done. 2. The display can only be linked to iMeter Solo ... while, at the same time, we cannot read anything from the display that we cannot read from the iMeter Solo ... so, the query problem is now multiplied by the number of iMeter Solos We could potentially add simple temp reading query for the display and leave out everything else. Would that work for everyone? With kind regards, Michel