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Michel Kohanim

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Everything posted by Michel Kohanim

  1. John and oberkc, Please note that when you do File | Enable Internet Access, ISY uses UPnP to configure the router. The main point with UPnP configuration is that it's volatile: if your router reboots, then it will lose the port mapping. For reliability, it's best to configure port forwarding manually. John, I am not sure whether or not you are using File | Enable Internet Access ... if you are, it's best to do manual port forwarding. With kind regards, Michel
  2. Hello keepersg, thank you. I think the problem is that your SD Card is corrupted. What firmware version are you on? You have to make sure that you have a backup from any version NOT equaling 3.1.6 (which corrupted the backup files). Once you have located a good backup, please go to File | Restore ISY. If you are still having issues with strange characters on the screen, please do our tech support line and we'll try to fix it remotely. With kind regards, Michel
  3. Hello ergodic, I just wanted to get back to you with the reported issue: - Unfortunately this has always been the case. What you need to do is to save those programs again. With kind regards, Michel
  4. Hello CPUjohn, Comments below. With kind regards, Michel I do not know what FPROT is but is it possible to send a screenshot of the dialogs you are getting on your XP to support@universal-devices.com? I think it's best for me to explain how ISY works (LeeG has explained it perfectly; I am just going to give you more details): 1. Admin Console connected to ISY's web server (either HTTP or HTTPS) 2. Admin Console subscribes to ISY 3. Subscription service uses the same socket as the subscription request. Jave creates random ports so subscription requests to ISY may have random ports on your computer 4. ISY sends the status of all events back to your Admin Console So, if you have a firewall device that blocks IP traffic from unknown devices (untrusted zones), then ISY cannot publish the events to the Admin Console. The best thing to do would be to put ISY's IP address in the white list/trusted zone in your firewall. Furthermore: 1. You have to make sure Java is trusted 2. You have to make sure that the first time ever when you used the Admin Console, you accepted the Java certificate without which you will have all sorts of intermittent issues Port forwarding is completely different than Admin Console ISY communications. This said, I urge you to port forward to the HTTPS port because all traffic is in clear text (including your userid/password) if you use the HTTP port. Just to be clear: Port Forwarding is enabling traffic from the Internet to get to your ISY. Firewall issues, on the other hand, are impacting communications between your "computer" and ISY and thus unrelated to port forwarding. Please see above
  5. Hi John, This would happen if your ISP changes the IP address for your account. The best way to alleviate this is to setup a dynamic DNS account (http://www.dyndns.com) and have your router update the service with its new IP address. With kind regards, Michel
  6. Hi Teken, Adding devices requires ISY to be able to communicate with that device to extract type and version information. But, apart from that, you can do everything else in batch including adding to scenes and changing attributes (you can even be offline). If you do not have PRO series, you must purchase the PRO module by going to Help | Purchase Modules. Once on PRO, you get two extra buttons at the top: 1. Automatic Write (not batch) 2. Battery operated device (batch everything on battery operated devices) With kind regards, Michel
  7. Hi ergodic, We will look into it. bocarray, Are these the new thermostat dongles? sanders2222, I am so very sorry to hear. Yes, please do send your Error Log to support@universal-devices.com. It would be great if you could let us know the last time you tried to communicate with ISY and could not. With kind regards, Michel
  8. Hi Teken, Thanks so very much! Recently, we have had to choose devices that we support. For instance, TouchLinc is probably going to be discontinued so we are glad that we did not add support for it. With kind regards, Michel
  9. Teken, If you have PRO series, you can do this by: 1. Disable automatic write 2. Make your programming 3. Go in front of the Motion Sensor to awaken it 4. Click on the button to enable automatic write With kind regards, Michel
  10. Hello gabbott, It's not normal at all for you to have to reboot ISY to get the time zone to stick. Do you get status updates from your devices updating the Admin Console? With kind regards, Michel
  11. matapan, There are no issues using 3.1.9 UI with the exception of RL2 specific features. Are you sure you are on 3.1.10? With kind regards, Michel
  12. Hello Greg, Have you checked Daylight Saving box? This should correct the one hour discrepancy. Also, what you might want to do is use precise latitude and longitude for your location instead of using an actual location name. You have two ways of doing this: 1. Find the lat/long for your location, click on Admin Console | Configuration | System | Clock | Change Location button and enter the lat/long for your location OR 2. Click on the Change Location button and then click on the Locate Me button in the ensuing dialog With kind regards, Michel
  13. Hi Fred, Based on the current APIs from SmartHome, unfortunately I do not think that this is currently possible. With kind regards, Michel
  14. Hi Jeff, "Colder" than what? If the what is a value that can be preset, then you can have ISY programs based on that value. For instance, something like If Status thermostat_a is Then Set thermostat_b mode = heat Set thermostat_b set point = 74 Energy display is on our list of things to do. The main issue has been the lack of demand for the support of this device. With kind regards, Michel
  15. Hi Jeff, The main question is whether or not any of your INSTEON devices are on backup power as well (which would not work anyway unless ALL of them are since UPS will block all INSTEON traffic). What you might want to do is to not plug ISY on UPS/generator. This way, when power is restored, not only you would get notifications (as long as the router is also back up) but also you can switch on/off a load controller which turns on/off the generator. With kind regards, Michel
  16. Hi Jeff, We do not yet support energy display. But we do support Venstar thermostats and you can use the in ISY programs any which way you want. The only exception that I can think of is that you cannot ask a thermostat to explicitly call for Heat; you will have to change the mode either to Auto or Heat and then change the set point to something above the current temperature. Obviously, you can do all this with ISY. With kind regards, Michel
  17. Hello brookbphx, Just wanted to send you a personal thank you as Avast has been a nightmare for us to deal with. I really do appreciate it. With kind regards, Michel
  18. Hi Jeff, You can send emails/notifications from ISY. As a matter of fact, you do not need any plugin modules to know when power is restored. All you need is an ISY program that is run at Start up and which notifies you. You can also make customized notifications for each different event. With kind regards, Michel
  19. Hello all, sincere apologies for tardy reply. wwat, I would not worry about the log being full right before an upgrade. The rest of 17000x are benign and are informational messages only. matapan, How are you clearing your Java cache? In almost all cases, with MAC, you need to either reboot your computer OR go click on View Cache and remove each cache file individually. Rob, If you have any type of firewall software, please make sure ISY is in the trusted zone/White List. Avast and Kaspersky are notorious for blocking anything they do not know of. If you are still having problems, please do call our tech support and we'll help you. With kind regards, Michel
  20. Hello birdman, Unfortunately iPad is very Apple oriented and thus we will have to build an iPad specific application. Unfortunately, not only we do not have any such plans but our business/technology model is based on providing the interfaces such that much nicer and more beautiful applications can be built by anyone. As such, perhaps, it would be best to post this question to MobiLinc/eKeypad/AtHome forums within our Third Party Products category (viewforum.php?f=73). With kind regards, Michel
  21. Hello saflight, Have you checked out our Wiki: http://www.universal-devices.com/mwiki There are many examples and instructions for a variety of scenarios including those that are a little more complex. If all else fails, please do not hesitate to contact our tech support and we'll help you. With kind regards, Michel
  22. Moshe, I really cannot fathom why rebooting ISY fixes communications with MobiLinc. As such, would you please send me your Error Log (support@universal-devices.com). Thanks so very much for your patience. With kind regards, Michel
  23. Michel Kohanim replied to mitch236's topic in ISY994
    Hi Mitch236, 170001 are informational messages for diagnostics. For instance, the first set of lines is telling you that someone/something is trying to authenticate but authentication failed twice. If you have DSCLinc, this is normal. With kind regards, Michel
  24. Hi Moshe, 1. You had the same issue with NTP in 3.1.9 so we have to figure out what's going on 2. If you do not see status, the reason is that ISY is not able to publish them. Please do make sure you do not have firewall settings that block ISY 3. This has been thoroughly tested by Wes and our team ... if you can access ISY remotely, then please contact Wes so that he can help figure out the cause With kind regards, Michel
  25. Hello keepersg, If you have 99i, you may have reached the limit of the number of nodes/scenes supported and must upgrade to PRO ($30.00). Apart from removing a scene and then adding one back, unfortunately, there are no other indications for this limitation. With kind regards, Michel

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