andrew77

I've switched and it said ISY is now offline. I'm not sure how to get the EISY online with my portal

Hi guys, I've just switched over to EISY and am still working through the bugs Theres a million (maybe not that many) WRITE UPDATES TO DEVICE icons beside a lot of the insteon stuff. I've been right clicking and writing updates. I have two questions 1) Is there a faster way to do this? 2) Sometimes more often than not it still leaves the icon to write updates. Are there more updates or is there a problem writing the updates to the device?

Eisy and USB PLM ordered! I’m looking forward to the new features I hope to use with the upgrade I’m hoping a clean start will clear up these issues. I know it’ll be a bumpy ride getting the Eisy set up well as I’m backing up from a failing PLM (we’re assuming) I’m thanking the forum ahead of time for the onslaught of questions and help I will have and need probably this weekend. I’ve warned my wife that there will be a disruption in service for the next little bit. it looks like the usb PLM is printer port usb?

So I’ve isolated everything that I can think of. I don’t know what else it could be. I apologize for not waiting for responses here but I’m trying to troubleshoot as fast as I can. Aartech up here is having a sale and I wanted to know what the issue is before I bought more gear and found I still have the same problem. I’m guessing the PLM is losing its pep. If everyone here agrees then I’ll order the new one today. I’ll get a usb PLM and the new eisy because I’m due to upgrade. thoughts?

I might have mentioned it before but the state of the ISY isn’t always what the state of the devices are. a scene will trigger but some lights won’t be on. When I look at the app or the computer gui it says it’s on. So when I tell Alexa to turn it on she says okay but of course she believes it’s on already and doesn’t fix the issue. I might have to isolate the evo lux light bulb I bought recently but I don’t think that’s the issue as the problems have been going on longer than that. any thoughts or ideas are greatly appreciated Andrew

I've gone through the links you sent (I stopped at Step 5. I check the the PLM status and it seemed to pop up just fine with the version number) I tried the Event viewer level 3 and it seemed to work on devices that give me no issues. I also removed the devices that weren't talk to the ISY anyway and when I go to re add them I get this No pop up with the device address I usually see. I cant open a ticket as I don't have the EISY yet. I have to order the PLM but as you mentioned above if its noise a new PLM (serial or USB) won't help. So I'm not sure where to go from here. Any other thoughts?

I have to isolate one more thing before I can decide it’s a PLM issue or a noise issue. what is the method to see if the PLM is dying.?

Sorry for nudging the post. Just looking for an answer so I can buy the rosy etc. it’s on sale at aartech up here right now.

So get the serial PLM, order the cable and the Eisy and I’m good for everything? they have the usb PLM in stock and the serial is a week or so behind. I can wait if that’s what you suggest. is the serial better than the usb? I’m not sure what you mean by starting over again?

Will it be different when I buy the EISY?

I’m going to order a PLM today. I believe I want the 2413S Dual Band Serial PLM correct?

Also when I try to add a device (swl) and push the tab button in it doesn't show up on the ISY GUI

If I click on the "write updates to device" on anything the GUI goes through its thing and then the "write updates" icon is still there. I'm assuming its not writing updates to the devices. The devices that I either replaced or air gapped aren't reachable with the ISY (red exclamation mark that persists) As above, some devices/scenes/ programs are spotty as far as doing what they should. Is there a way to check to see if the PLM is indeed failing before I keep going through the house figuring out what else could be producing line noise?

So after all this replacing the SWL didn't seem to work. I tried the 'replace with' option but now the old switch is no longer in the ISY and the new switch isnt able to be reached (red exclamation mark in the GUI) I'm assuming something worse is going on?

So it seems it rallied from the beyond. That's not going to stop me from buying an extra PLM when theyre in stock up here. I haven't started to fix my communication issues yet. Just happy I'm able to use the ISY and PLM

While shutting off breakers I had to shut off the breaker the ISY was on and when it got power it is now flashing Memory and Error (one blue and one red LED) I clearly can't reboot from the app as its offline. I've unplugged it a few times and nothing Any help is greatly appreciated as I'm dead in the water

They probably do but UPS or FedEx tacks on $75 to pretty much every purchase over the border these days.

I have a day off so I’ll try the noise issues. I also have two new swl so I’ll replace the old ones and see if that helps. I have an evo colour bulb that’s new as well so I’ll try to take that out of the equation. Does anyone have any experience with those? lastly, if it is the PLM, are they being made again? Is it possible to buy them in Canada? I see the 2413S is on order at Aartech.

Sorry for bombing the forum but it seems like another SWL is not being recognized by the ISY (this switch changes in the ISY between the red exclamation mark and the 'write to device' icon sometimes I can control it by repeatedly clicking the fast on/off button) Is this too coincidental or should I be looking for something bigger? So I have some scenes that don't trigger correctly, two SWL that function solely as a regular switch but don't work within the ISY or with Alexa voice commands. Not sure what can be going wrong here. Do I have a corrupt file in the ISY itself? Also, just noticed the ISY doesn't always show the true state of the devices (clearly I'm grasping at straws here)

The switch still works but the isy doesn't see it as on or off (exclamation mark beside it) I cant control it from the isy, alexa, or anything. Does that make sense? I'm not sure how it can work as regular but not as a smart switch

I tried airgappng and still no luck. I’ll try to replace it this weekend when I have more time and let the forum know the results thank you guys

Hi Geddy, thank you for the reply. The license is good until 2025. The Alexa changes this morning probably wouldn't have a bearing on my issues as they've been going on for a while now. Although I did just get this in the GUI I tried querying it and got the same error

Just giving this post a nudge seeing if anyone has any ideas?

They used to respond to the command but for some reason they don't now. I ask "Alexa, turn on marion's office" She says "Okay" as usual but does nothing. (sounds like a teenager, sorry had to say it hahaha) I try to turn it on with the phone app and sometimes it responds but when it does I'm waiting for a while. Lets say it doesn't really respond. Maybe related... I also have a few scenes that don't trigger correctly. (an outside scene that doesn't turn on all the outside lights) I have added an evo lux light but its not always on when the failures happen I'm not sure what's up here.

I don't see that. I only see this. Maybe I'm still too much of a noob on the forum to wield such power. haha