kzboray

Z-wave is the devil. As much as manufactures say they follow the standards, there really are only loosely defined ideas. Each manufacturer can define what each register does and how it works or doesn't with other devices. Manufactures of z-wave devices don't even have consistent specifications for their own products let alone interoperability with other manufactures. What UDI is trying to do is add some stability and consistency to a technology that has no standards. It's going to be bumpy, but if they can tame Insteon without documentation and reverse engineer the technology, I have hope in their efforts to do something similar with z-wave. Keep reporting issues and supplying logs. Michel and his band of dedicated miracle workers will get things sorted. It's just going to take a bit of time.

@greensha A little more information would help. You referenced the ISY 994 with a series 500 z-wave module, and also eisy, but you didn't mention the ZMatter USB dongle which adds z-wave support to the eisy. For z-wave support on the eisy you will need to make sure the ZMatter USB dongle is plugged in.

You said you were migrating form your ISY to IoP, this would require back end services from UD. Once the migration is completed you would not need UD back end services to be working for your local system to communicate with Google or Amazon.

If the login server is having issues, it may also be part of the Amazon / Google cloud link. You may want to hold off doing to much more until the back end infrastructure is back up and running.

Ya, the login page seems to be down.

Yes, several browser tried to no avail. It's not on your end.

At a guess I don't think the migration from the original ISY to IoP finished. Can you log into the portal and go the the original ISY then click on <Select Tools> then hover over <Maintenance> and click on <Migrate to> You should see this selection box. Enter the address for the new IoP and select what you want transferred.

@FerventGeek In 2017 / 2018 I evaluated Mobilinc for clients and myself. I even bought a couple of licenses for version X and installed it. It was at the time more feature rich via integrations with partners than what UDI offered so I understand how you invested into Mobilinc. Unfortunately there has been little to no support for Mobilinc in quit some time and as been already mentioned UD Mobile is feature rich and fully integrates with any of the UDI products, (ISY, Polisy, and the soon to be released Eisy) for $12.00 a year. The $12.00 a year cost is for portal access and not necessarily required (but highly recommended) if you care to configure your home / business network to allow outside access. As all things tech, there is a time and a place for everything and tech never stands still. You may want to take another look at some of the newer UDI offerings in both HW as well as SW and consider migrating from Mobilinc to UD mobile and if you want a pretty front end, Home Assistant integrates with the UDI HW easily.

Beginner! 😁

The UD Mobile DB is part of the export file, or do I need to send you something else?

OK disconnected all but the local ISY and it still disconnects after 30-60 sec. Back to that time frame and it's consistent.

Hum. I have multiple ISY's defined. I didn't realize that any one of them could cause this issue. let me disconnect all but the local one and see what happens.

Damm it just disconnected. took about 5 minutes this time. Sorry to raise false hope. Any other ideas before I start from scratch?

That seems to have resolved the problem. I guess @bmercier should be updated. Should I tag him, or do you want to do that?

I tried to " System > Your System> Local connection settings. Enter your local credentials and set Only Use local connection to true" but it gives me an error upon trying to do the sync afterwards.

I'm going to start from scratch @Javi It's got to be something I did since no one else is reporting this issue. I'll delete the app, and re-configure everything from scratch and see if that fixes it. If not. I'll let you know and we can trouble shoot further.

I also tried adding a local network under Settings, but this had no effect.

OK just disabled wi-fi on my phone and the problem persists. doing nothing simply opening the Favorites screen results in a disconnect after 30-60 seconds.

v0.175

I normally muddle through this stuff, but this is giving me trouble. I appreciate your help. Unfortunately the app just disconnected without me doing anything. I was just looking at the favorites page and it disconnected all ISY's. Showing disconnected on the UD page, and not re-connecting automatically. I'm at a loss as to what to do next. I can try a complete re-set. uninstall UD Mobile and then re-configure everything from scratch if you think that might help? I'm 10 ft form the router and have a solid wi-fi connection. So I don't believe it's that. Just re-started the App and after about 30seconds on the favorites screen it disconnects. I have to exit and re-start the app to get it going again.

@Javi I just deleted and re-installed UD Mobile on my phone. I used a backup to restore my customizations and it seems to have fixed this problem. Don't spend anymore time on it.

I just changed the <Custom Name> & <Type> from Switch Widget to Default and this this happened. The Icon color should be green as the device is ON and I have set the custom color parameter. Here is the Favorites Screen again showing the device Icon as Blue; Should be Green. And finally, the Sign in Page showing this time an Error. Closing UD Mobile and re-starting it then waiting for it to sync fixed the error. Previously this has also shown Disconnected.

I took the screen shots after re-connecting. I'll see if I can re-produce the error and screen shot the disconnected screen

Android 10 UD Mobile .175 Setting Global User Preferences / Span to 1 results in favorites being displayed as span value of 3 or greater. I can't tell what the value actually is since it expands across the screen on my phone. Setting the span value back to default allows the span values as set for each device to work again. As you can see below the span value is 1, but since I have set the Global value to 1 the favorites appear spanned across the screen.

I am new to UD mobile and just playing with two insteon devices to learn the ins and outs of UD Mobile. When I setup the mapped values as soon as I finished editing the values it disconnected. the same for editing the devices colors and icons in "family room"