lilyoyo1

You can't have mobilinc connect and the Isy portal. You must decide which you want to use. Once you do that, you'll need to connect the other to cancel and switch over

I'm confused in this in regards to use case. If you're opening up the app to turn something on or off, you want to verify if it's on or off prior to doing said action? Just trying to understand the logic.

This is correct

If you can do all of that then they do work so now it's figuring out why is not working with the isy. Try your pigtail method on a different area

Not wrong at all. The best simple explanation. One caveat is with zwave. Many zwave devices do not use control. I'm those cases, status will have to be used as the trigger

That error message means there's a communication issue. You can try manually linking the 2 devices to see if they look that way. If they do, then you know there is nothing wrong with the device I'm not surprised customer support said they do not support the isy. UDI is a 3rd party system. When they had the support team in Irvine, many of them had isy's themselves which allowed them to learn how to use it. With them outsourcing customer support, they simply aren't on the same level. Besides basic support, they're worthless. Insteon took 100 steps back with that move.

Try factory resetting the switch

Are you getting errors? How did you try to link

Did you attempt to do anything in the admin console? The dashboard is typically used for viewing your system and the admin console is for configuring your system

Firmware and UI? Restore your devices by right clicking on the device and choosing restore

No. Your best bet is to upgrade your board since it's the newer firmware that supports what you need. I know it's not what you want to hear but it's really the only option

See post directly below yours

It has not been discontinued though it will be a while before they get more in

If this a real post, your situation has nothing to do with the original post. What is your UI? I suspect that you may need to clear your Java cache.

https://forum.universal-devices.com/topic/27379-context-aware-alexa-with-an-isy/page/3/#comments

Nice install. I'm glad that you got it working. Welcome to the world of zwave. I'd temper your expectations when comparing it to insteon in regards to what you once we're able to do. They are worlds apart in that regards

same advice given previously (post directly above yours) which was ignored.

You must use the scene in order to keep things in sync and not the device

This isn't necessarily true for a lot of people. Outside of basic multi-way setups, most of my controllers actually do different things based on the location. For example, what I need to happen when hitting my away button from the kitchen is different than me doing the same from the front door or garage. If one wants every controller to be the same, they could make it easier by adding responders to the scene first and configuring them. Once done, add the controllers and they will take on the scene attributes automatically

Sounds like it's a programming issue that needs to be fixed in a future firmware update. Unfortunately not all issues can be solved via troubleshooting steps. In your case, while it's not the answer you wanted it was the best answer given. The same happened to me with my yale locks. I had to go back to 5.0.16 due to issues with 5.3 and 5.3.2. This update seems to allow them to work properly (time will tell once i have time to test)

Damn Google and their invisible pages

You're welcome. Glad you got it working. It's already in there under adding devices

No. If the lock is within 3 feet of the isy, it should add. Did you do a remove first?