dbuss

Disconnecting from and reconnecting to power solved my issue! I'm attempting to Migrate to Eisy from ISY 994. The Eisy firmware is 5.5.9 and ISY firmware is 5.3.4. I attempted to restore the Eisy from a 994 backup and I get the message in the image below. What did I do incorrectly? Thank you!

Can you provide more details on what you are trying to accomplish?

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Factory_Reset

The only solution I've found is to reduce the scale in the display settings. Of course that makes everything smaller.

Try clearing your Java cache and then download a fresh copy of iox launcher.

Does the attached screenshot tell you anything? This morning I am unable to log into PG 3X on either computer using three different browsers. Update: After removing power from my eisy and then adding power, I can now log in to PG 3X on the eisy.

I will try this tomorrow. I have to go watch my granddaughters play basketball tonight. Thank you!

Does the attached screenshot tell you anything?

I logged out and I get the same error when trying to log back in. I've cleared my browser cache and tried a different browser with the same result. I've also restarted the computer. PG3 on eisy works fine on another computer and it worked fine on this computer until today.

@asbrilI just tried another computer and logged into PG3 just fine. I went back to original computer and am unable to connect. I restarted the computer and still unable to connect.

I appreciate your response. The URL is correct. I've attempted to connect to PG3 by entering the address in a browser, using the launcher, and directly from the AC.

When I attempt to log into PG3 on my eisy, i get the attached error.

@asbrilTry closing the browser tab and then use the iox launcher to open a new pg3 tab in your browser. This has worked for me.

Look at this post.

Sometimes my eisy is not in the launcher. Most of the time all I need to do is refresh the launcher and it appears.

The second part of Michel's instructions solved my problem also. be sure and clear your Java cache and download a fresh copy of the launcher each time you update. These two procedures got my Polisy and eisy updated.

Is your router Wi-Fi 6 , No Is you connection on 2.4 or 5ghz 5ghz Do you get any error messages in UD Mobile when you're connected via Wi-Fi. No Are you connecting via a LAN or the Portal. I can connect either way.

That's it. Thank you!

I can't see my eisy on the wireless network either, even though it's connected by WIFI.

Does the ISY that has the 5.3.4 firmware have Z-Wave installed? If it does, it would have the series 500 board installed since it has the 5.3.4 firmware. The series 500 Z-Wave board will not work with 4.9 firmware. if it has the Z-wave board installed and you aren;t using Z-wave your could remove the board and then install the 4.9 firmware. Here's where you can fine the 4.9 firmware.

I have the same issues with Govee LED lights using the Govee node server. The lights will not stay connected. They will disconnect and then re-connect at some point. The lights seem to not have the problem of staying connected to Alexa. My node servers are in my Polisy. I haven't migrated them to my eisy yet.

The AC in my eisy has options for both.

I updated my eisy to 5.5.2 also with no problems. I haven't installed the matter board yet. Node servers work and I attached a PLM and added a couple of Insteon devices with no problems. I'm waiting for things to get smoothed out before I attempt any migration. My ISY and Polisy are working just fine.

I reinstalled the node server and that solved it for me.

Did you clear your Java cache and reinstall the ISY Launcher before you reopened the AC?