stusviews Posted February 24, 2016 Share Posted February 24, 2016 I added a 2nd Echo account following these instructions: 1. Get a new Amazon Account and tie your 2nd Echo to the new Amazon account2. In ISY Portal:a. Create a Subaccount under your accountb. Create a different user under your new Subaccountc. Add your ISY to the new Subaccountd. Go to Admin Console | Portals | Approve the access from the Subaccounte. Login to ISY Portal using the subaccount credentialsf. Follow the same procedures for linking ISY Portal to Echo but this time use the Second Amazon account (#1) Everything went well until I opened the new Alexa account. Link to ISY doesn't appear at all. Edit: now nothing works, not even the original two Echos. Link to comment
stusviews Posted February 25, 2016 Author Share Posted February 25, 2016 OK, I got my voice back. The original two Echos are working. But there's still no ISY option for the new Alexa account. Link to comment
Michel Kohanim Posted February 25, 2016 Share Posted February 25, 2016 Hi stusviews, Sincere apologies for the misinformation. I had completely forgotten that we had tied echo accounts to ISY's UUID within the main account (for performance reasons) and not sub accounts. Let me see what it takes to untie them without having a major impact on performance. With kind regards, Michel Link to comment
ScottAvery Posted February 25, 2016 Share Posted February 25, 2016 Out of curiosity, how would a non-echo Alexa-enabled device like Fire TV Stick work? Link to comment
dbuss Posted February 25, 2016 Share Posted February 25, 2016 Out of curiosity, how would a non-echo Alexa-enabled device like Fire TV Stick work? If you have Fire Stick with remote and running OS 5.0.3 or a Fire TV second edition with remote they have Alexa capabilities. Link to comment
stusviews Posted February 25, 2016 Author Share Posted February 25, 2016 Out of curiosity, how would a non-echo Alexa-enabled device like Fire TV Stick work? You'll, of course, need the remote with voice. Link to comment
stusviews Posted February 26, 2016 Author Share Posted February 26, 2016 I tried with a different Echo. Same results, the Alexa app does not include an ISY among those in Connected Home. I suspect that a second portal is required which, in turn, requires a second ISY. I was hoping for a less costly solution. Link to comment
Paulk8 Posted February 27, 2016 Share Posted February 27, 2016 I have two echos with 2 different Amazon accounts using the same isy. At first I had the same problem, unfortunately I can't remember what I did to fix it. Link to comment
dywicked Posted February 27, 2016 Share Posted February 27, 2016 I tried with a different Echo. Same results, the Alexa app does not include an ISY among those in Connected Home. I suspect that a second portal is required which, in turn, requires a second ISY. I was hoping for a less costly solution. You need to activate ISY for your second Amazon account before it appears in the Alexa app: https://pitangui.amazon.com/api/partner-authorization/redirect-to-partner-authorization-uri?partnerId=Lg6UxwcNheb9gQrMG8GbeI8V3&applicationDomain=ALEXA_COHO What's your goal in setting this up? -David Link to comment
stusviews Posted February 27, 2016 Author Share Posted February 27, 2016 I did activate/register the second Echo with the new Amazon account. The new account set up properly, skills were available including the ISY skill, and as you can see from the image I posted, the ISY was not available from the Connected Home window. I tried with two different Echos and two different Amazon accounts. A goal is to be able to use the same command in different areas. We currently need to specify which ceiling light we want turned on, for example, the living room light, dining room light or bedroom light no matter where we issue the command. We'd like to be able to say, "Alexa, turn the light on," and have the light turn on in the room we're in. Each Echo has a different wake word, Alexa, Amazon and Echo. so there'll be no confusion. Link to comment
bmercier Posted February 28, 2016 Share Posted February 28, 2016 Multiple echo with different spoken for the same device is now supported. This is achieved by having 2 echos linked to 2 different Amazon accounts linked to 2 different portal user profiles in 2 different portal accounts (or sub-accounts), which each their own set of spokens. As of today, the same ISY can have a different set of spokens when it is registered in different accounts (or sub-accounts). In details, you need to: 1. Have your echos tied to 2 different amazon accounts. 2. In portal: - Create a sub-account - Add you ISY to this sub-account, and approve access to it in the admin console. - Create a user profile in this sub-account for the second echo - Link this user profile with your second echo's amazon account. - To edit spokens for your second echo, switch to your sub-account first - To edit spokens for your first echo, switch to your root account first Of course, you can have as many echo as you want, with each their own sub-account, user profile and set of spokens. Also, it is not required to have a primary echo in the primary account. All echos could be managed in sub-accounts only. For those of you who already had sub-accounts, you will start with the same spokens in each accounts/sub-accounts for all of your echos. When you add/edit/delete your spokens, the change will be applicable to that account only. Including the Delete all. NOTE: If your account selector is set to [All], you will see all of your ISYs, no matter which account/sub-account they belong to. When an ISY is in several account/sub-accounts, you will see it only once. When you edit your spokens, without explicitly choosing the account, you can't be sure of the context of which account you are working on. You should switch to the intended account first. Benoit. Link to comment
stusviews Posted February 28, 2016 Author Share Posted February 28, 2016 Nearly everything went well. I was even able to add a scene to the sub-account and even enable the skill. But, there is still no link to the ISY in the Alexa app with the new account log-in, so no voice command work. Link to comment
dywicked Posted February 28, 2016 Share Posted February 28, 2016 Nearly everything went well. I was even able to add a scene to the sub-account and even enable the skill. But, there is still no link to the ISY in the Alexa app with the new account log-in, so no voice command work. Try logging out of Amazon, (go to Amazon.com and make sure it doesn't have your user at the top navigation). Completely close (exit) your browser (all windows) and try the URL referenced above again. Best, -David Link to comment
dywicked Posted February 28, 2016 Share Posted February 28, 2016 Multiple echo with different spoken for the same device is now supported. This is achieved by having 2 echos linked to 2 different Amazon accounts linked to 2 different portal user profiles in 2 different portal accounts (or sub-accounts), which each their own set of spokens. As of today, the same ISY can have a different set of spokens when it is registered in different accounts (or sub-accounts). In details, you need to: 1. Have your echos tied to 2 different amazon accounts. 2. In portal: - Create a sub-account - Add you ISY to this sub-account, and approve access to it in the admin console. - Create a user profile in this sub-account for the second echo - Link this user profile with your second echo's amazon account. - To edit spokens for your second echo, switch to your sub-account first - To edit spokens for your first echo, switch to your root account first Of course, you can have as many echo as you want, with each their own sub-account, user profile and set of spokens. Also, it is not required to have a primary echo in the primary account. All echos could be managed in sub-accounts only. For those of you who already had sub-accounts, you will start with the same spokens in each accounts/sub-accounts for all of your echos. When you add/edit/delete your spokens, the change will be applicable to that account only. Including the Delete all. NOTE: If your account selector is set to [All], you will see all of your ISYs, no matter which account/sub-account they belong to. When an ISY is in several account/sub-accounts, you will see it only once. When you edit your spokens, without explicitly choosing the account, you can't be sure of the context of which account you are working on. You should switch to the intended account first. Benoit. This is awesome, thank you! It worked using groups in each of the Alexa apps, but this is cleaner. Hopefully Amazon implements this natively in a single account sometime in the future! You guys are great! -David Link to comment
stusviews Posted February 28, 2016 Author Share Posted February 28, 2016 Try logging out of Amazon, (go to Amazon.com and make sure it doesn't have your user at the top navigation). Completely close (exit) your browser (all windows) and try the URL referenced above again. Best, -David No luck. Same result. See image in first post. Link to comment
stusviews Posted February 28, 2016 Author Share Posted February 28, 2016 I called Amazon and they pulled up my (new) account and were unable to solve the issue. I will they tried. While I was on the phone, on their own they found and viewed this topic. Link to comment
Michel Kohanim Posted February 29, 2016 Share Posted February 29, 2016 Hi stusviews, What operating system are you on? I did have the same issue with one customer and the issue was the persistent Amazon cookies on the browser (MAC). Had to log out of all Amazon accounts (even though you might not be logged in, the cookie stays there for your name), close ALL the browsers, and then do it one at a time. Repeat the same procedure for the second account. With kind regards, Michel Link to comment
stusviews Posted February 29, 2016 Author Share Posted February 29, 2016 Hi Michel, I'm using Windows 10 Pro, 64-bit. I followed the suggested procedure with no success. I also tried on a different machine that I haven't ever used to access Alexa and even logged in with an unused browser (Edge) with the same non-result. The ISY link is not there. Respectfully, Stu Link to comment
stusviews Posted February 29, 2016 Author Share Posted February 29, 2016 Oops. I unlinked the first account in case that was the difficulty. Now I have no access to the ISY from Alexa. The link does not appear in either account. Link to comment
Michel Kohanim Posted March 1, 2016 Share Posted March 1, 2016 Hi Stusviews, I think it's time for a remote session! With kind regards, Michel Link to comment
stusviews Posted March 1, 2016 Author Share Posted March 1, 2016 Hi Michel, OK, let's do it. At your convenience, I'm at home. Respectfully, Stu Link to comment
Michel Kohanim Posted March 2, 2016 Share Posted March 2, 2016 Hi Stu, I will send you an email tomorrow. With kind regards, Michel Link to comment
stusviews Posted March 2, 2016 Author Share Posted March 2, 2016 Michel, There's extra code following the phone # in your signature. Respectfully, Stu Link to comment
Michel Kohanim Posted March 2, 2016 Share Posted March 2, 2016 Thanks Stu! With kind regards, Michel Link to comment
Xathros Posted March 3, 2016 Share Posted March 3, 2016 Hey Stu, Just curious... did you get this working? -Xathros Link to comment
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