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Successfully linked ISY-Echo in one home. Fail in another.


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I have already successfully set up ISY Portal and connected it to an Amazon Echo in one home.  Now I am trying to do the same thing with an Amazon Dot and ISY Portal in a second home.  However, the ISY Portal keeps telling me:


The ISY skill is not linked to your portal user profile. Please go to your echo app, enable the ISY skill, and link the skill with this user profile.


I have followed Michel's instructions and closed all browser windows.  I have even restart.  Nothing helps.


1) I go to the web Alexa interface and add the "ISY Optimized for Smart Home V2"

2) I enable it and give it my Amazon account credentials

3) I go to the ISY Portal to the "My Profile" section

4) I link my Amazon account - by giving the SAME AMAZON ACCOUNT CREDENTIALS

5) It indicates "Amazon account linked to:" my Amazon account. 


Yes I still get that warning.  I have tried switching closing browsers, switching browsers.  I delete all linkage on the ISY Portal and disable the Alexa Smart Home Skill.  Then I add them all again and try again.  Still getting the warning.


What am I missing?

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  • 2 weeks later...

Stu, as it turns out -- while I am still getting this failure message...in the window BEHIND it...things are working fine.  I just never bothered to check.  So this is, as Michel has suggested, just a web browser issue.  Bottom line, it's working...but I still get the error.  I can live with that.  :)

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Hello all,


Please note that there are two modules for Echo:

1. Smart Home V2 : http://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration#Instructions_for_Smart_Home_API

2. ISY Skill : http://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration#Instructions_for_Alexa_Skill


You only need the skill if you want to do more than what Smart Home V2 supports. If you don't want to use the skill, you can completely ignore the warning.


With kind regards,


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