Bxsteez Posted April 27, 2017 Share Posted April 27, 2017 It is hard for me to describe how the system fails but I'll give it a shot. I'm using version 4.5.4 and the ISY will run normally and randomly just stop controlling my lights. It is almost as if it is off for some reason but if I cycle power it comes right back up. I'm trying to find a log that logs a failure that cause it shutoff ( i say shutoff but i'm not sure if the system is actually shutoff). Has anyone seen this? Link to comment
apostolakisl Posted April 27, 2017 Share Posted April 27, 2017 How is your PLM? 2 years? Link to comment
Techman Posted April 27, 2017 Share Posted April 27, 2017 It is hard for me to describe how the system fails but I'll give it a shot. I'm using version 4.5.4 and the ISY will run normally and randomly just stop controlling my lights. It is almost as if it is off for some reason but if I cycle power it comes right back up. I'm trying to find a log that logs a failure that cause it shutoff ( i say shutoff but i'm not sure if the system is actually shutoff). Has anyone seen this? When you have the problem which leds on the front of the ISY are on? Did your system work normally before the problem started? Link to comment
Bxsteez Posted April 27, 2017 Author Share Posted April 27, 2017 How is your PLM? 2 years? The PLM is fairly new. I did have a PLM fail about a year ago (only about 3 months of use. The ISY and PLM were in a box for about 8 months) and I replaced that PLM. When you have the problem which leds on the front of the ISY are on? Did your system work normally before the problem started? Everything was working fine prior to this problem starting and it works just fine in between random "failures". My ISY is in a closet so I didn't see if the lights were on but next time it fails I can check. I only recognize it failing because a sunrise program does not right and my lights are on when I leave the house. Link to comment
apostolakisl Posted April 27, 2017 Share Posted April 27, 2017 When you reboot and the system is "fixed", are you rebooting ISY only, or ISY and the PLM? Your symptoms are most commonly a failing plm. If rebooting the plm only fixes the problem, then there you have it. Link to comment
Bxsteez Posted April 27, 2017 Author Share Posted April 27, 2017 When you reboot and the system is "fixed", are you rebooting ISY only, or ISY and the PLM? Your symptoms are most commonly a failing plm. If rebooting the plm only fixes the problem, then there you have it. I'm only rebooting the ISY. I haven't rebooted the PLM. Link to comment
apostolakisl Posted April 27, 2017 Share Posted April 27, 2017 I'm only rebooting the ISY. I haven't rebooted the PLM. Well I don't know. ISY hardware isn't something you hear about failing. Of course there is the ISY wall wart. I have had lots of wall warts fail and as they fail they cause the thing they are powering to get temperamental. You could try replacing that component and see what happens. Link to comment
Bxsteez Posted April 27, 2017 Author Share Posted April 27, 2017 Well I don't know. ISY hardware isn't something you hear about failing. Of course there is the ISY wall wart. I have had lots of wall warts fail and as they fail they cause the thing they are powering to get temperamental. You could try replacing that component and see what happens. That is a really good idea! I have a ton of power bricks that are rated for the same voltage and current as the ISY default brick. I'm going to change that and see if it happens again. Now that I think about it I had a similar issue with Homerun Prime and it was the power brick. Link to comment
Techman Posted April 27, 2017 Share Posted April 27, 2017 That is a really good idea! I have a ton of power bricks that are rated for the same voltage and current as the ISY default brick. I'm going to change that and see if it happens again. Now that I think about it I had a similar issue with Homerun Prime and it was the power brick. You can also try running diagnostics. Do a PLM link count, and also a link table compare on one of the modules you're having an issue with. Let me know the results. Link to comment
Bxsteez Posted April 28, 2017 Author Share Posted April 28, 2017 You can also try running diagnostics. Do a PLM link count, and also a link table compare on one of the modules you're having an issue with. Let me know the results. There wasn't a specific device I was having issues with unless you include the ISY itself. I couldn't access the ISY at all. It appeared offline in mobilinc as well as through the portal. Link to comment
larryllix Posted April 28, 2017 Share Posted April 28, 2017 The PLM is fairly new. I did have a PLM fail about a year ago (only about 3 months of use. The ISY and PLM were in a box for about 8 months) and I replaced that PLM. Everything was working fine prior to this problem starting and it works just fine in between random "failures". My ISY is in a closet so I didn't see if the lights were on but next time it fails I can check. I only recognize it failing because a sunrise program does not right and my lights are on when I leave the house. How warm is it inside this closet? I bricked a router by overheating it with poor ventilation. Link to comment
apostolakisl Posted April 28, 2017 Share Posted April 28, 2017 There wasn't a specific device I was having issues with unless you include the ISY itself. I couldn't access the ISY at all. It appeared offline in mobilinc as well as through the portal. Yeah, that doesn't sound like a links issue. Sounds like the blue screen of death ISY style. Link to comment
Bxsteez Posted April 28, 2017 Author Share Posted April 28, 2017 How warm is it inside this closet? I bricked a router by overheating it with poor ventilation. It's about room temp. The only thing in this closet is the router and ISY. It is maybe 78F degrees tops. That being said I use to have a file server in that closet with the ISY prior and it was 100F(max), which is why I moved it. It was like that for about a month. Link to comment
larryllix Posted April 28, 2017 Share Posted April 28, 2017 With the poor history of PLM PS capacitors, I would try it without any air temperature confinement for testing purposes. Link to comment
Michel Kohanim Posted April 28, 2017 Share Posted April 28, 2017 Hi Bxsteez , Would you please send your error log to support@universal-devices.com? With kind regards, Michel Link to comment
Bxsteez Posted April 28, 2017 Author Share Posted April 28, 2017 Hi Bxsteez , Would you please send your error log to support@universal-devices.com? With kind regards, Michel Sure. I sent it. I couldn't make heads or tails of the error log Link to comment
Techman Posted April 28, 2017 Share Posted April 28, 2017 How warm is it inside this closet? I bricked a router by overheating it with poor ventilation. I put a wireless thermostat in my equipment closet. When the temperature exceeds a set limit the ISY turns on an exhaust fan and sends me a notification. It's a less expensive option than replacing equipment. Link to comment
larryllix Posted April 28, 2017 Share Posted April 28, 2017 I put a wireless thermostat in my equipment closet. When the temperature exceeds a set limit the ISY turns on an exhaust fan and sends me a notification. It's a less expensive option than replacing equipment.I spent the better part of a year troubleshooting strange problems with my LAN. I put a CAO Tag on top of the router and found every time the Tag reported 42C things acted up. Not that hot but also not in thermal contact with the chip substrate, either. ISY is your friend. Link to comment
Bxsteez Posted April 28, 2017 Author Share Posted April 28, 2017 I spent the better part of a year troubleshooting strange problems with my LAN. I put a CAO Tag on top of the router and found every time the Tag reported 42C things acted up. Not that hot but also not in thermal contact with the chip substrate, either. ISY is your friend. Haha i did that to measure the temp in my closet. I have a few of those same tags. I didn't buy them for that but it worked so well i said what the heck. Link to comment
larryllix Posted April 29, 2017 Share Posted April 29, 2017 Haha i did that to measure the temp in my closet. I have a few of those same tags. I didn't buy them for that but it worked so well i said what the heck. Next to my ISY I love the Tags next...then my wif.... nevermind.. .....(was wifi, honest) Link to comment
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