Last night I upgraded my ISY to 4.5.4, and then  I proceeded to "Upgrade Z-Wave Firmware" as well.

 

Now, when looking at my devices in the Administrative Console, they are unresponsive and show with a ! beside them. I tried restoring the ISY but no luck. 

 

I can't get anything to respond. Any ideas?

What does 'restoring the ISY? mean? IIRC the admin vonsole does not have that option.

 

Did you mean something else?

 

Sent from my SGH-I257M using Tapatalk

What does 'restoring the ISY? mean? IIRC the admin vonsole does not have that option.

 

Did you mean something else?

 

Sent from my SGH-I257M using Tapatalk

I went to "File > Restore ISY" and choose a backup that was made prior to upgrading to see if that would help.

Hi DarkCanuck,

 

When you upgrade the firmware on the Z-Wave dongle, Unfortunately you lose all the data which you cannot restore unless you have backed up the dongle. The question are:

Why would you upgrade the firmware?

Had you ever done Z-Wave / Tools / Backup any time before upgrading the Z-Wave firmware?

 

With kind regards,

Michel

Hi DarkCanuck,

 

When you upgrade the firmware on the Z-Wave dongle, Unfortunately you lose all the data which you cannot restore unless you have backed up the dongle. The question are:

Why would you upgrade the firmware?

Had you ever done Z-Wave / Tools / Backup any time before upgrading the Z-Wave firmware?

 

With kind regards,

Michel

 

I didn't think that upgrading the Z-Wave firmware would have wiped everything; I thought it was just a simple firmware upgrade like every other device. Lesson learned (the hard way) I guess.

 

...and no, I've never done a Z-Wave > Tools > Backup before.

 

That being said, I assume I need to delete all my devices (I only have 5), Add/Include them all again, and then update my programs to make sure they're using the newly added devices?

Hi DarkCanuck,

 

Unfortunately so. But do Z-Wave / Tools / Synchronize / All rather than deleting nodes. This will Synchronize ISY with your dongle.

 

With kind regards,

Michel

Hi DarkCanuck,

 

Unfortunately so. But do Z-Wave / Tools / Synchronize / All rather than deleting nodes. This will Synchronize ISY with your dongle.

 

With kind regards,

Michel

 

I was afraid of that. Haha.

 

Thanks so much Michel, you've been a great help!

Hi DarkCanuck,

 

My pleasure and I am so sorry you have to go through this.

 

With kind regards,

Michel

Hi DarkCanuck,

 

When you upgrade the firmware on the Z-Wave dongle, Unfortunately you lose all the data which you cannot restore unless you have backed up the dongle. The question are:

Why would you upgrade the firmware?

Had you ever done Z-Wave / Tools / Backup any time before upgrading the Z-Wave firmware?

 

With kind regards,

Michel

 

After reading this post, I did the Z-Wave / Tools / Backup.  Where does this backup get saved?

As I understand it, once you do a Z-Wave backup it becomes part of your next ISY backup. If you add another Z-Wave device you need to perform another backup before it becomes part of your next ISY backup.

MikeD,

 

Correct! Thank you.

 

With kind regards,

Michel