zg825 Posted June 29, 2018 Posted June 29, 2018 Good morning, I bought the ISY994IZW IR Pro and the PLM. I hooked it up my switch and started to go through the quick guide. I updated the Java script, downloaded the admin.jnlp file, and went to the location: https://isy.universal-devices.com/994/ & https://www.universal-devices.com/99i/ but I never saw a login screen to put in Admin/Admin. When the admin file opened up, it just shows an ISY finder, but the ISY did not appear. I did a factory reset on the PLM and ISY, but still nothing. Only 1 blue light is showing up on the ISY, and the green light is showing on the PLM I have my Verizon router hooked up to my switch, which is then hardwired to my EERO wifi system. Any thoughts or tips for me? Thank you for the help, Zach
Michel Kohanim Posted June 29, 2018 Posted June 29, 2018 Hi Zach, I think you are using the wrong URL. Please try https://isy.universal-devices.com/start.jnlp . This is new and will figure out which version of UI to load for you. If that does not work: Are you certain your ISY is on the same network as your computer? When you reboot ISY, do you see this pattern on the front? If you are still having issues, please do not hesitate to contact our support (links below). With kind regards, Michel
raderu Posted July 1, 2018 Posted July 1, 2018 Hello....i just purchased new pc ( with windows 11 )....tried to use Universal Devices link to install ISY994 Admin Console - i see file download, but every time i tried to open file , something is blocking it....i checked my pop-up block is off....can someone help?....thanks
paulbates Posted July 1, 2018 Posted July 1, 2018 Hi Some virus scanners can block java apps, try temporarily disabling your endpoint protection.. Norton, McAfee, etc. Can you provide the message / window you are getting? There is a new way to launch the ISY finder, see this post and try it out. Paul
raderu Posted July 1, 2018 Posted July 1, 2018 I am using Avast.....tried your link to launch ISY- same result : it will ask me if i want to open/save this program and when i choose open it comes up with blank page
paulbates Posted July 1, 2018 Posted July 1, 2018 (edited) You'll need to click save instead of open... IE (and chrome) no longer support launching java applets. Save start.jnlp to your desktop. Double click that icon with the java coffee cup on it. Paul Edited July 1, 2018 by paulbates
paulbates Posted July 1, 2018 Posted July 1, 2018 ok.. this helps. The problem is with Java itself. Browse to here to download a fresh java install. Remove any previous versions when it prompts you to do so. Paul
raderu Posted July 1, 2018 Posted July 1, 2018 downloaded fresh java....same error message.....any other ideas?
paulbates Posted July 1, 2018 Posted July 1, 2018 @Michel Kohanim Do you know what to do in this case? Paul
DennisC Posted July 1, 2018 Posted July 1, 2018 I would suggest deleting the downloads and uninstall Java if it partially installed. Shutdown the computer completely and restart. After a cold restart, disable antivirus protection and re-download what you need .
Michel Kohanim Posted July 1, 2018 Posted July 1, 2018 Hi raderu, Please submit a ticket. In the meantime, you might want to try clearing your Java cache and retry: With kind regards, Michel
raderu Posted July 1, 2018 Posted July 1, 2018 tried to clear Java cache....same error message comes up.....I have another question: Do I have to have ISY994 Admin Console on my PC? Can I access it thru web browser?.... Another question : when I go to my Network place on PC, I don't see my ISY 994i Mobil Link....Does this has anything to do with the fact I can not download ISY994 Admin Console?..Thanks
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