Michaelv Posted September 23, 2019 Share Posted September 23, 2019 I recently replaced two old Insteon Keypads with newer versions I just bought.( Revision 8.8) One switch I replaced because the lights were flickering, that switch is now 53.4B.34.1 and you can see it is not communicating with ISY. The switch controls the light OK and the flickering has stopped but I can't get it to communicate so I can't add it to scenes. The second switch is stuck in this writing Mode, (KP@Btm of stairs) It's a slave so it does not control the light but I want to include it into a two way switch, like it was before. I have factory reset these switches twice and tried to restore the KP@Btm of stairs twice now and I have the green icon next to the nodes all the time. Any suggestions? Link to comment Share on other sites More sharing options...
apostolakisl Posted September 23, 2019 Share Posted September 23, 2019 This looks like you are having comm issues. Did you use ISY's automatic enrollment (where you push and hold the button on the device for 10 seconds or so and then it pops up in ISY), or did you manually enter the address? I only ask because a comm issue would also have trouble finding the switch doing it that way. If it is a comm issue, it could be the load connected to the switch, or just the house wiring. Do you have other dual band devices nearby? Could you try temporarily moving your isy/plm next to the switch? Though if the comm issue is power line noise, the radio signal gets overwhelmed by power line noise rendering dual band useless. Link to comment Share on other sites More sharing options...
Michaelv Posted September 23, 2019 Author Share Posted September 23, 2019 I did use automatic enrollment. These switches are in a 3 gang outlet with a dual band right next to it. They share the Neutral. I did not have any COMM problems with the other switches in these locations before and those switches were not dual band. I am familiar with power line noise as Before I started using insteon, I had x-10 and that was a nightmare. I have done a pretty good job with using filters and knocking out the powerline noise. I even have a powerline noise detector. can you think of a reason the other swich still has the green icons next to the nodes? Link to comment Share on other sites More sharing options...
Techman Posted September 23, 2019 Share Posted September 23, 2019 Michaelv Take a look at these communications troubleshooting guidelines: https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Link to comment Share on other sites More sharing options...
apostolakisl Posted September 23, 2019 Share Posted September 23, 2019 32 minutes ago, Michaelv said: I did use automatic enrollment. These switches are in a 3 gang outlet with a dual band right next to it. They share the Neutral. I did not have any COMM problems with the other switches in these locations before and those switches were not dual band. I am familiar with power line noise as Before I started using insteon, I had x-10 and that was a nightmare. I have done a pretty good job with using filters and knocking out the powerline noise. I even have a powerline noise detector. can you think of a reason the other swich still has the green icons next to the nodes? The ioioio means it has links to write. If you right click on the device you can have it do the writes. The pro-isy has a button at the top where you can turn writes off. That way you can do all kinds of changes without interruption, then turn the writes back on and walk away while it does the work. So you could also click the button to turn writes back on. If it tries and fails to write, it will still have the ioioio after trying. So if writes are on, and it still says ioioio, that means the last time it tried it failed. If you do a toggle off/on it will try again. Link to comment Share on other sites More sharing options...
lilyoyo1 Posted September 24, 2019 Share Posted September 24, 2019 What's your firmware/ui Link to comment Share on other sites More sharing options...
Michaelv Posted September 24, 2019 Author Share Posted September 24, 2019 Using ISY 994i/IR Pro (1110) firmware V.4.7.3 PLM Info/Status v9E/connected. Link to comment Share on other sites More sharing options...
apostolakisl Posted September 24, 2019 Share Posted September 24, 2019 7 hours ago, Michaelv said: Using ISY 994i/IR Pro (1110) firmware V.4.7.3 PLM Info/Status v9E/connected. Since you do have the pro model, the ioio thing will show up when writes are pending. In the top menu bar, the button second in from the right with ioio in it turns write on/off. If it is green, writes happen as you make changes to devices. If it is grey, writes are queued, waiting for you to click it on. If writes are pending and it is currently green, that is from a failed write. Toggle off/on and it will try again. Link to comment Share on other sites More sharing options...
giomania Posted September 24, 2019 Share Posted September 24, 2019 This looks like you are having comm issues. Did you use ISY's automatic enrollment (where you push and hold the button on the device for 10 seconds or so and then it pops up in ISY), or did you manually enter the address? I only ask because a comm issue would also have trouble finding the switch doing it that way. Automatic enrollment? I never knew that existed! Is that only for keypads?Sent from my iPhone using Tapatalk Pro Link to comment Share on other sites More sharing options...
apostolakisl Posted September 25, 2019 Share Posted September 25, 2019 17 hours ago, giomania said: Automatic enrollment? I never knew that existed! Is that only for keypads? Sent from my iPhone using Tapatalk Pro It is for everything insteon. In fact, It is the only way to link devices if you don't have an ISY or some other controller. In ISY, just click the swirly button on the top menu. That puts the PLM in to linking mode (ISY doesn't actually get linked, the plm does). Link to comment Share on other sites More sharing options...
Michaelv Posted October 9, 2019 Author Share Posted October 9, 2019 Need to Try something Else. I still Have 19 red exclamation points and 24 IoIoI's. I have tried restoring devices individually, right clicking and selecting write updates to Devices and the exclamation points and green ioioi won't go away. Can I try to start over again? here is what I propose: Do a back up. Factory reset the PLM Factory reset the ISY Restore the ISY Restore the PLM ( per UD documented sequence ) I have 132 dimmers / on /off switches, 34 - 6-button key pads, 6 leak detectors and one motion sensor. I have 89 scenes and 196 programs. What is the best way to deal with this? Thanks Link to comment Share on other sites More sharing options...
Techman Posted October 10, 2019 Share Posted October 10, 2019 4 hours ago, Michaelv said: Need to Try something Else. I still Have 19 red exclamation points and 24 IoIoI's. I have tried restoring devices individually, right clicking and selecting write updates to Devices and the exclamation points and green ioioi won't go away. Can I try to start over again? here is what I propose: Do a back up. Factory reset the PLM Factory reset the ISY Restore the ISY Restore the PLM ( per UD documented sequence ) I have 132 dimmers / on /off switches, 34 - 6-button key pads, 6 leak detectors and one motion sensor. I have 89 scenes and 196 programs. What is the best way to deal with this? Thanks Before you "start over" I think you need to focus on a possible communications issue that's unrelated to the ISY. Did you try doing a factory reset, then a restore device on one of your problem devices? Being that the majority of your devices appear to operate properly It's also possible that you have some time of interference on your powerline. You could try shutting off breakers, one at a time to see if you can then write your updates to the problem devices. Link to comment Share on other sites More sharing options...
Michaelv Posted October 10, 2019 Author Share Posted October 10, 2019 I've been down power line problems before. The reason I do not think it's that is because everything was working OK, then my PLM goes dead, I replace it, and these issues start. I wonder if I now have too many links. What is the procedure for counting how many links the PLM is handling? If I have over 1,000, what is the best way to reduce? Link to comment Share on other sites More sharing options...
larryllix Posted October 10, 2019 Share Posted October 10, 2019 I had those 10101 green codes attached to all my battery devices once and ISY bogged down trying to update them. I was getting delays of 30-45 second delays from triggered events. The only cure I found for it was too factory rest my ISY and restore it. Then disable the "write later" feature ISY has for battery devices. Once multiple updates are cached, there is nothing that will clear out the ISY cache except a factory reset. I have many device that do not support the "write later" technique and that ISY feature caused problems for me. I did have an "update after action" program for every device, in place. Since then, I have deleted those also. Most of my devices just don't support that and I gave up on that idea as a problem causer. It needs to be done manually. Link to comment Share on other sites More sharing options...
apostolakisl Posted October 10, 2019 Share Posted October 10, 2019 1 hour ago, Michaelv said: I've been down power line problems before. The reason I do not think it's that is because everything was working OK, then my PLM goes dead, I replace it, and these issues start. I wonder if I now have too many links. What is the procedure for counting how many links the PLM is handling? If I have over 1,000, what is the best way to reduce? Yes. Go do to tools/diagnostics/show plm links table. Click start, then when it's done, click "count". I had too many links at one point, I don't remember exactly what I did to reduce them. Though I did not have the symptoms you have when I had too many links. My feeling at this point is that your new plm maybe is bad. Link to comment Share on other sites More sharing options...
Techman Posted October 10, 2019 Share Posted October 10, 2019 1 hour ago, Michaelv said: I've been down power line problems before. The reason I do not think it's that is because everything was working OK, then my PLM goes dead, I replace it, and these issues start. I wonder if I now have too many links. What is the procedure for counting how many links the PLM is handling? If I have over 1,000, what is the best way to reduce? You can run a PLM link count. It's under TOOLS | DIAGNOSTICS | SHOW PLM LINKS TABLE. The PLM link count will vary somewhat depending on the ISY activity. Run it when the ISY is least busy. The newer PLMs support about 1000 links. You can recapture PLM memory by doing a factory reset then a restore on the PLM as old deleted links take up PLM memory. If you have battery operated devices then you'll have to manually put each one onto the linking mode, only one at a time, then due a restore device on them. Link to comment Share on other sites More sharing options...
Michaelv Posted October 20, 2019 Author Share Posted October 20, 2019 OK, The weekend is here so I have had time to troubleshoot. Here is what I have done. I replaced my PLM again as I suspected the new one I bought was defective and that has seemed to help. Before I had 19 red exclamation points, now I only have 7, 24 green IOIOI's now I have 6. The major problem I am having now is NONE of my programs, that used to run flawlessly, are running. None. I can go into the program tab, select a program right click "run Then" and the program will run, but time triggers, double taps, motion sensors, leak detectors, will not make a program run. I have had a Monterey Power line signal analyzer plugged into the same outlet as my PLM and it reads the following: NOISE: .5ms: 05m .2 to .9ms: 07m see attached. don't know if this is normal or not, good or bad. any help? MV Link to comment Share on other sites More sharing options...
larryllix Posted October 20, 2019 Share Posted October 20, 2019 If you have a good backup, factory reset your ISY, power cycle your PLM and then your ISY, then restore you backup. If you have a backup from your old PLM it will likely install links to the old PLM and you will be starting over. I don't know what your noise analyser data is showing, but I doubt a powerline noise analyser will tell you anything about millivolt signals when your powerline runs at thousands of times the magnitude. The tool must be capable of isolating the exact bandwidth of Insteon/X10. Link to comment Share on other sites More sharing options...
Michaelv Posted October 22, 2019 Author Share Posted October 22, 2019 Ok, I tried that, still the same. Programs are still not running. Also, I tried looking at event viewer/Level 3. device communication events. I would turn several switches on and off and got no response. I went programs / summary and ran the "then" event for a random program. The program executed and I got feedback in the event viewer. Also, I tried to replace a 6 button key pad for a dead 6 button keypad dimmer last night. I moved that keypad out of it's folder, added the new key pad with auto discovery. That went OK. When I went to replace the device with the setting of the dead key pad, it started writing the links and then suddenly, the new keypad disappeared and the old dead switch was still there. I tried to add the new keypad again but I got the message, device, with it's address ,already added. I'm at a loss. Any thoughts? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted October 23, 2019 Share Posted October 23, 2019 @Michaelv, Most probably your backup is not good. You need a backup from before you did anything to your configuration due to the dead PLM. Once you find a good backup, then things should start working if you do File | Restore Devices. With kind regards, Michel Link to comment Share on other sites More sharing options...
Michaelv Posted October 23, 2019 Author Share Posted October 23, 2019 Thank you Michel, How would I handle any devices added between a good back up and a bad back up back up? I have a couple. MV Link to comment Share on other sites More sharing options...
Michel Kohanim Posted October 23, 2019 Share Posted October 23, 2019 @Michaelv, It's best to remove them and link them back in. With kind regards, Michel Link to comment Share on other sites More sharing options...
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