I upgraded to the Zwave Dongle 500. When I try to include an Eaton RF9601 switch I always receive the error "The Z-wave network failed to securely include your new device." I excluded it, I gave hard reset to the switch, repair link, heal network and I still haven't been able to add it. I would appreciate some help

 

Thanks,

JReyes

 

 

 

 

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How far away is the device from the ISY? Often, to securely add a device it needs to be right next to ISY.

The switch is in the room next to the isy, about 14 feet.

Thanks


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You need to move it closer to add and will probably need repeaters.

Edited February 24, 20205 yr by lilyoyo1

To install it, the device should be about 2 feet from the ISY. After installation you can move it back to its original location. Like suggested above, you may need to build out the mesh.

Thank you guys for your help. Now is ready!!!


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Hello all;

I get the same error, with AeoTec MultiSensor 6 devices on V1.14, ISY on 5.3.0 and the device less than 10" away.

It doesn't matter, if I reset the sensor. I always have to Exclude before Add.

It gives the error, but adds the device. I don't want to install them in their location, 20' in the air...

Any ideas? cheers

I get the same error 3 trying to add a secondary controller to my ISY ZWave network. I have the units on top of each other, so its not the distance.  I am running 5.3.3. Any ideas greatly appreciated

On 6/24/2021 at 5:30 PM, TriLife said:

Hello all;

I get the same error, with AeoTec MultiSensor 6 devices on V1.14, ISY on 5.3.0 and the device less than 10" away.

It doesn't matter, if I reset the sensor. I always have to Exclude before Add.

It gives the error, but adds the device. I don't want to install them in their location, 20' in the air...

Any ideas? cheers

I think the issue is with ISY 5.3.0 not supporting Security 2 yet, as indicated in the pop up window for Z-wave (see attached.

In any case, as mentioned by many others and just confirmed in my installation, connecting the AeoTec MS in non-secure mode significantly speeds up the response time and seems to strengthen the meshing.

Unless you have a very strong case for encryption, I'd skip it.

Cheers.