bmercier Posted March 11, 2021 Posted March 11, 2021 Hello everyone, We will have a maintenance this Sunday 03-14-2021 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect for a few brief moments. The purpose is to Install the most recent security patches on the ISY Portal infrastructure. Benoit 2
bmercier Posted March 14, 2021 Author Posted March 14, 2021 On 3/10/2021 at 7:36 PM, bmercier said: Hello everyone, We will have a maintenance this Sunday 03-14-2021 at 5:00 AM Pacific time which will last about 1 hour. During this period, your ISY will disconnect for a few brief moments. The purpose is to Install the most recent security patches on the ISY Portal infrastructure. Benoit Maintenance has been completed. 1
larryllix Posted March 22, 2021 Posted March 22, 2021 (edited) I seem to have developed a problem between the Alexa cloud server and the ISY portal server or my ISY. When given a command, Alexa reports "something went wrong" or other errors most of the time. Most of the time the command is successful anyway, and functions after 5 to 60 seconds, despite the vocal complaint.. It does seem that some times during the day are worse than others, as there are times when everything works perfectly with good speed, and other times it complains every time and can take up to about 60 seconds to function. Occasionally it just fails. We have noticed a lot of Alexa substituting other room names or not understanding what we said, or just failing to function with "OK" feedback. Is there some way to determine what is happening on this system between my ISY and my Alexas? I am not sure when this started but it seems about the time the maintenance was done so it may or may not be related. Edited March 22, 2021 by larryllix
DennisC Posted March 22, 2021 Posted March 22, 2021 8 hours ago, larryllix said: I seem to have developed a problem between the Alexa cloud server and the ISY portal server or my ISY. When given a command, Alexa reports "something went wrong" or other errors most of the time. Most of the time the command is successful anyway, and functions after 5 to 60 seconds, despite the vocal complaint.. It does seem that some times during the day are worse than others, as there are times when everything works perfectly with good speed, and other times it complains every time and can take up to about 60 seconds to function. Occasionally it just fails. We have noticed a lot of Alexa substituting other room names or not understanding what we said, or just failing to function with "OK" feedback. Is there some way to determine what is happening on this system between my ISY and my Alexas? I am not sure when this started but it seems about the time the maintenance was done so it may or may not be related. Is there anything in the error log? Maybe messages are full orsomething else causing delays or high traffic? 1
Geddy Posted March 22, 2021 Posted March 22, 2021 @larryllix I haven't had issues on a regular basis, but I don't use the Alexa commands often. I know there have been some issues if Amazon's cloud service is down and have had some issues with Alexa reporting itself offline randomly with other instructions (i.e. turning a FireTV on or changing inputs on primary TV). I can't say it's specific between Alexa and ISY, but perhaps you're unlucky and having the issues when they (Amazon) are having AWS problems.
sk8er02 Posted March 23, 2021 Posted March 23, 2021 Unsure if it's related but I've been having intermittent portal connectivity issues. I looked at the error log and it seams this error keeps popping up. Any ideas? Mon 2021/03/22 09:58:37 PM System -140000 my.isy.io Mon 2021/03/22 09:58:52 PM System -140000 my.isy.io Mon 2021/03/22 09:58:57 PM System -140000 my.isy.io Mon 2021/03/22 09:59:02 PM System -140000 my.isy.io Mon 2021/03/22 09:59:08 PM System -140000 my.isy.io Mon 2021/03/22 09:59:10 PM System -140000 my.isy.io Mon 2021/03/22 09:59:13 PM System -140000 my.isy.io Mon 2021/03/22 09:59:18 PM System -140000 my.isy.io Mon 2021/03/22 09:59:23 PM System -140000 my.isy.io Mon 2021/03/22 09:59:27 PM System -140000 my.isy.io Mon 2021/03/22 09:59:28 PM System -140000 my.isy.io Mon 2021/03/22 09:59:30 PM System -170001 [UDSockets] HTTP:29 error:6 Mon 2021/03/22 09:59:33 PM System -140000 my.isy.io Mon 2021/03/22 10:00:21 PM System -140000 my.isy.io Mon 2021/03/22 10:00:26 PM System -140000 my.isy.io Mon 2021/03/22 10:00:44 PM System -140000 my.isy.io Mon 2021/03/22 10:00:59 PM System -140000 my.isy.io Mon 2021/03/22 10:01:04 PM System -140000 my.isy.io Mon 2021/03/22 10:01:09 PM System -140000 my.isy.io
larryllix Posted March 23, 2021 Posted March 23, 2021 I had to disable and re-enable my CAO Wireless Tags accounts to get them back "on Alexa line" again. That was a first time for Tag problems in 2-3 years. I think Amazon has had some server problems that may have been software edit botched lately. My Alexa commands continue to have problems still. They constantly fail saying they are having trouble but still work, and at times just don't work and/or misunderstand devices substituting other room and device names that I may or may not have.
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