404 Error Running Network Resource

[pinlawr]

Some, but not all, of my network resources return a 404 error when I try to use the Execute option on them from UD Mobile. At first I thought it was only programs that have a dash in the name, but that isn't consistently the problem. When I view the node info the address is correct, etc. I've re-synced UD Mobile and that doesn't help. I also don't see any errors in the event viewer. The network resources DO work when executed via the admin console, or from programs, etc. It's only when trying to use the Execute button from UD Mobile.

The full error that pops up is:

<?xml version="1.0" encoding="UTF-8"?><RestResponse succeeded="false"><status>404</status><RestResponse>

Thanks for any help,
Billy

Edited October 28, 2022 by pinlawr
Copy and paste typo

[Michel Kohanim]

@pinlawr,

It's normal if the network resource times out or if the device does not respond. So, the main question is: do they work?

With kind regards,
Michel

[pinlawr]

The error comes up the moment I push the Execute button (so no delay like it's waiting for a timeout). As a test, I adjusted the timeout on one to 5 seconds, the error still popped up the moment I hit execute.

All of them work when ran from the console, and all are used daily (or more often) in programs that run both automatically and on demand.

Also, all resources are to local devices/servers on my internal network. There are no calls to internet resources.

Oh, app version is 0.9.6, just for completeness. ISY is 5.3.4.

[Michel Kohanim]

Please submit a ticket.

With kind regards,
Michel

[pinlawr]

Done! Thanks!

[4481hoods]

Did you find a solution? Having  the same problem.

[MrBill]

2 hours ago, 4481hoods said:

Did you find a solution? Having  the same problem.

i'd follow the same suggestion and open a ticket... they do usually work tickets on Sunday perhaps slower than other days tho.  support@universal-devices.com

[pinlawr]

3 hours ago, 4481hoods said:

Did you find a solution? Having  the same problem.

Not yet. I opened a ticket as suggested but haven’t received any follow up except from the initial submission. Need to go give it a bump.

[larryllix]

8 minutes ago, pinlawr said:

Not yet. I opened a ticket as suggested but haven’t received any follow up except from the initial submission. Need to go give it a bump.

Saturday is a day off for UDI support.

[pinlawr]

16 minutes ago, larryllix said:

Saturday is a day off for UDI support.

I submitted a ticket 9 days ago. I just sent them a follow up.

[larryllix]

Just now, pinlawr said:

I submitted a ticket 9 days ago. I just sent them a follow up.

Weird! That has never been the case for my 5-6 tickets so far.

[4481hoods]

 

 

UDI Mobile not working  getting following :

  "ERROR: 404:Error contacting sub.server:ETIMEDOUT"

Keeps trying to connect. When it does it disconnects again.

Any ideas??

 

[CandC]

same problem: started yesterday at about 5 pm pacific time

[4481hoods]

Woking now! I wonder what it was?

[tlightne]

I had same issue with UD Mobile and 404 errors. Have not seen any in a couple of hours. 

[Javi]

Hi all,

Subscription 404 errors, and Network resource 404 errors may not be related.  We had some technical issues with Portal over the weekend which causes 404 errors.

If the network resources executes but shows a 404 in app it is likely related to timeout or invalid response from the server which the Network Resource is trying to connect.  Try increasing timeout.

[tlightne]

I was seeing the Subscription 404 errors but all has been working as designed since yesterday afternoon.

Thank you for all you do..... 

[CandC]

for me it worked for a day but now the portal is off-line

 

Problem fixed by whitelisting "*.isy.io" on my router's adware filter

Edited November 8, 2022 by CandC