ISY Portal has been down last night for about 2 hours and 10 minutes, starting 2022-11-17 03:17 UTC (20h17 Eastern time, 17h17 Pacific time).

The root cause is a failure of the database server, on which all services depends.

The service was restored 2022-11-17 05:27 UTC, at which point ISYs were starting to reconnect to Portal. This process takes about 15 minutes.

During the outage, access to Portal services were prevented, including Alexa and Google Home services. After service restauration, Alexa, Google home and other services worked again. No user action was required.

Most of the portal infrastructure is redundant, but the database server currently is not. We will be looking at options to further enhance the infrastructure uptime.

 

 

 

Acting hung again tonight...

This is now the second time in as many weeks the portal and hence Alexa has been down?

Yup, Alexa is not responding and the ISY portal is giving me time outs

I came here to make sure I wasn't alone!  Mine is down too.

I'm getting SOooooo tired (and the whole household) of hearing 'sorry I couldn't reach Universal Devices' and everyone goes 'NOT AGAIN'... how can this be made more reliable?? I'm using Google devices, others using Alexa, apparently, so it's not on my/out end...

 

 

Currently being investigated

Not too jump on the bandwagon, but, come on! This needs to be resolved!

I agree. Frustrating when the ISY portal is down. Everything locally is OK. Reset the ISY controller but no help. I use Google home as well. Portal page is just spinning.

Getting errors from Google home - and this when trying to logon:

Guess I should have looked at the other thread first....  please ignore this one.

It never occurred to me but UD Mobile is down too (of course).

I see the app has local network settings, guess I should set these up but local access should work.

Maybe I’m missing something…

Edited November 30, 20222 yr by mmb
Clarification

My UD Mobile app is not responding either - seems it is persisting in trying to connect to the portal.

Likely needs some logic update I think.

MIne also went down 15 minutes ago. reboot Isy94i three times. didn't work

1 minute ago, MWareman said:

My UD Mobile app is not responding either - seems it is persisting in trying to connect to the portal.

I’ve had to reauthenticate to portal a couple of times in the last few weeks which I thought was unusual.

Not sure if it’s related.

I’m having the same experience with UD Mobile.

Both Alexa and UD Mobile are down.  Portal sign in gives 500 error.

39 minutes ago, robgarrett said:

Yup, Alexa is not responding and the ISY portal is giving me time outs

And Google…

Not so good.  Twice in 2 weeks.  Homeseer Alexa commands work fine.

Actually over the past couple days, Alexa has been telling me my thermostat isn't responding, though it does (or at least did until now), actually change the setpoint.  

I got logged into the portal OK, but the Echo integration isn't working.

Portal is now back to normal. 

We will analyze the logs tomorrow, but as a preliminary conclusion, database server was running at 100% due to a missing index.

Technically Echo and Google Home should now be working too. However, I could see in the logs that the issue is related to oAuth. So if the Alexa or Google Home can't communicate with any device, it is possible that the skill may have to be unlinked and relinked.

It seems to be back again now

Not working here. What's going on! How about a response from the Universal Devices team.

Still down here. What's going on!

7 minutes ago, Condor said:

Still down here. What's going on!

If you are referring to Alexa skill or google home, please relink. It may have become unlinked.

Portal services are all up.