bmercier Posted November 17, 2022 Share Posted November 17, 2022 ISY Portal has been down last night for about 2 hours and 10 minutes, starting 2022-11-17 03:17 UTC (20h17 Eastern time, 17h17 Pacific time). The root cause is a failure of the database server, on which all services depends. The service was restored 2022-11-17 05:27 UTC, at which point ISYs were starting to reconnect to Portal. This process takes about 15 minutes. During the outage, access to Portal services were prevented, including Alexa and Google Home services. After service restauration, Alexa, Google home and other services worked again. No user action was required. Most of the portal infrastructure is redundant, but the database server currently is not. We will be looking at options to further enhance the infrastructure uptime. 10 1 Link to comment
Zippy Posted November 30, 2022 Share Posted November 30, 2022 Acting hung again tonight... Link to comment
EJones01 Posted November 30, 2022 Share Posted November 30, 2022 This is now the second time in as many weeks the portal and hence Alexa has been down? Link to comment
robgarrett Posted November 30, 2022 Share Posted November 30, 2022 Yup, Alexa is not responding and the ISY portal is giving me time outs Link to comment
AD8BC Posted November 30, 2022 Share Posted November 30, 2022 I came here to make sure I wasn't alone! Mine is down too. Link to comment
johnstonf Posted November 30, 2022 Share Posted November 30, 2022 I'm getting SOooooo tired (and the whole household) of hearing 'sorry I couldn't reach Universal Devices' and everyone goes 'NOT AGAIN'... how can this be made more reliable?? I'm using Google devices, others using Alexa, apparently, so it's not on my/out end... Link to comment
bmercier Posted November 30, 2022 Author Share Posted November 30, 2022 Currently being investigated 2 Link to comment
TVC15 Posted November 30, 2022 Share Posted November 30, 2022 Not too jump on the bandwagon, but, come on! This needs to be resolved! Link to comment
BigDWF Posted November 30, 2022 Share Posted November 30, 2022 I agree. Frustrating when the ISY portal is down. Everything locally is OK. Reset the ISY controller but no help. I use Google home as well. Portal page is just spinning. Link to comment
MWareman Posted November 30, 2022 Share Posted November 30, 2022 Getting errors from Google home - and this when trying to logon: Link to comment
MWareman Posted November 30, 2022 Share Posted November 30, 2022 Guess I should have looked at the other thread first.... please ignore this one. Link to comment
mmb Posted November 30, 2022 Share Posted November 30, 2022 (edited) It never occurred to me but UD Mobile is down too (of course). I see the app has local network settings, guess I should set these up but local access should work. Maybe I’m missing something… Edited November 30, 2022 by mmb Clarification Link to comment
MWareman Posted November 30, 2022 Share Posted November 30, 2022 My UD Mobile app is not responding either - seems it is persisting in trying to connect to the portal. Likely needs some logic update I think. 1 Link to comment
oslec54 Posted November 30, 2022 Share Posted November 30, 2022 MIne also went down 15 minutes ago. reboot Isy94i three times. didn't work Link to comment
mmb Posted November 30, 2022 Share Posted November 30, 2022 1 minute ago, MWareman said: My UD Mobile app is not responding either - seems it is persisting in trying to connect to the portal. I’ve had to reauthenticate to portal a couple of times in the last few weeks which I thought was unusual. Not sure if it’s related. I’m having the same experience with UD Mobile. Link to comment
MBrzeski Posted November 30, 2022 Share Posted November 30, 2022 Both Alexa and UD Mobile are down. Portal sign in gives 500 error. Link to comment
mmb Posted November 30, 2022 Share Posted November 30, 2022 39 minutes ago, robgarrett said: Yup, Alexa is not responding and the ISY portal is giving me time outs And Google… Link to comment
balli Posted November 30, 2022 Share Posted November 30, 2022 Not so good. Twice in 2 weeks. Homeseer Alexa commands work fine. Actually over the past couple days, Alexa has been telling me my thermostat isn't responding, though it does (or at least did until now), actually change the setpoint. Link to comment
webminster Posted November 30, 2022 Share Posted November 30, 2022 I got logged into the portal OK, but the Echo integration isn't working. Link to comment
bmercier Posted November 30, 2022 Author Share Posted November 30, 2022 Portal is now back to normal. We will analyze the logs tomorrow, but as a preliminary conclusion, database server was running at 100% due to a missing index. Technically Echo and Google Home should now be working too. However, I could see in the logs that the issue is related to oAuth. So if the Alexa or Google Home can't communicate with any device, it is possible that the skill may have to be unlinked and relinked. 2 2 Link to comment
EJones01 Posted November 30, 2022 Share Posted November 30, 2022 It seems to be back again now Link to comment
Condor Posted November 30, 2022 Share Posted November 30, 2022 Not working here. What's going on! How about a response from the Universal Devices team. Link to comment
Condor Posted November 30, 2022 Share Posted November 30, 2022 Still down here. What's going on! Link to comment
bmercier Posted November 30, 2022 Author Share Posted November 30, 2022 7 minutes ago, Condor said: Still down here. What's going on! If you are referring to Alexa skill or google home, please relink. It may have become unlinked. Portal services are all up. 1 1 Link to comment
Solution bmercier Posted November 30, 2022 Author Solution Share Posted November 30, 2022 1 Link to comment
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