webminster Posted December 3, 2022 Posted December 3, 2022 Can't log into the portal, and the Alexa skill is broken. What's happening now? -Alan 1
QBS Posted December 3, 2022 Posted December 3, 2022 (edited) Yeah, I think so. I'll reach out to the guy I did last time. UD is normally so rock solid, when something goes wrong, I don't even think UD, so I start with my normal suspect, my network. lol Edited December 3, 2022 by QBS
webminster Posted December 3, 2022 Author Posted December 3, 2022 Thanks for confirming. This is starting to be a bit too frequent.
lsibarra Posted December 3, 2022 Posted December 3, 2022 Hi, Mine is also showing Offline and when I attempt to login to https://my.isy.io, I am getting HTTP error 500. So then I attempted to login from the main Universal Devices webpage: https://www.universal-devices.com/login/?redirect_to=https%3A%2F%2Fwww.universal-devices.com%2Fmy-account%2F And when I do so, I get this reponse: Hope, they are aware and will soon fix the problem. Larry
DennisC Posted December 3, 2022 Posted December 3, 2022 (edited) @Michel Kohanim - adding this to make sure UD is aware. Also at https://my.isy.io/index.htm and PG3 receives Topology was destroyed When you try to login with your portal info in the 1st login screen. Edited December 3, 2022 by DennisC Add @Michel
MClarke Posted December 3, 2022 Posted December 3, 2022 And just when I was trying to debug Tasker. I found my error and then getting a 500. I'm like wait... WHAT?
Condor Posted December 3, 2022 Posted December 3, 2022 The ISY portal is down for me too. Alexa says to re-enable the skill. The web login is down too. returns a HTTP error 500 at login. Hope the Universal Devices team is on the case.
alambertus Posted December 3, 2022 Posted December 3, 2022 (edited) Chiming in......can log into my local console, can't connect with the UD Mobile app (ERROR: Could not get credentials (11):("code":503,"error":"server_error","error_description":"server_error") oAuth Error Cannot connect to ISY portal. Http error 500. When I connect locally to the admin console, i see Portal Integration - UDI Offline. Edited December 3, 2022 by alambertus
larryllix Posted December 3, 2022 Posted December 3, 2022 (edited) @bmercier My Alexa is complaining about no contact with ISY Portal again also. ooops...didn't see you were on it already. Edited December 3, 2022 by larryllix
Rick54 Posted December 3, 2022 Posted December 3, 2022 Same thing here. Alexa reports "topology was destroyed"
Brewtrooper Posted December 3, 2022 Posted December 3, 2022 Same problem here. Everything on Alexa is working, and my ISY99 is working through the app, but no Alexa integration is not working!! Dang. This not good. Why is this happening? Did we get an answer from before? Hopefully now they know how to quickly fix it. Anyone submit a support request?
Roman Posted December 3, 2022 Posted December 3, 2022 Ditto just as I was reprogramming things, thought I had really screwed up my app, now I see everyone is having issues, hopefully a simple fix soon.
Rick54 Posted December 3, 2022 Posted December 3, 2022 (edited) 9 minutes ago, Brewtrooper said: ... my ISY99 is working through the app, but no Alexa integration is not working!! Which "app" are you referring to? The only way I can control any devices is through UDS Admin console on my PC on same LAN. Is that the "app" you are referring to? Edited December 3, 2022 by RYost
Brewtrooper Posted December 3, 2022 Posted December 3, 2022 7 minutes ago, Rick54 said: Which "app" are you referring to? The only way I can control any devices is through UDS Admin console on my PC on same LAN. Is that the "app" you are referring to? Sorry. Yes. I meant that I was connecting via the admin console via local IP address direct connect. Not sure why I said "app".
Chuckkay Posted December 3, 2022 Posted December 3, 2022 10 minutes ago, Brewtrooper said: Sorry. Yes. I meant that I was connecting via the admin console via local IP address direct connect. Not sure why I said "app". There is an official App “UD MOBILE” and it’s pretty good, https://apps.apple.com/us/app/ud-mobile/id1550618148 Still its a work in progress but no need for PC or Java admin console. It is working now and not effected by the current web portal being down again.
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