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Schlage z-wave lock pairing issue


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Ok - i am running a 994 with current software. In my house, i have about 30 insteon and 30 z-wave devices. I also have 7 Schlage z-wave door locks. My house is pretty large and rectangular. I also have an outbuilding 70' away from the main dwelling. This has all given me ample challenges getting a reliable signal to both buildings.  Many experiments with Aeotec 7 range extenders have given me a pretty reliable signal to all areas. Problem: a few weeks ago, the Schlage z-wave lock on the outbuilding "vanished" off of the ISY console. Just dissapeared. i excluded it (that actually worked), but there is absolutely nothing i can do to re-add it. Figured this was a hardware failure in the lock, so went through a test with a Schlage tech, and they agreed, and sent me a new one. Same result. I flat out can't add another lock. 

Weird thing to me is that there are 6 others , exact same model, running off this ISY. 

Anyone have this issue, or is there another way to try and add this device. While programing, i have kept the ISY a foot away from the lock, but it still won't pair. 

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8 minutes ago, Palmer marketing said:

Ok - i am running a 994 with current software. In my house, i have about 30 insteon and 30 z-wave devices. I also have 7 Schlage z-wave door locks. My house is pretty large and rectangular. I also have an outbuilding 70' away from the main dwelling. This has all given me ample challenges getting a reliable signal to both buildings.  Many experiments with Aeotec 7 range extenders have given me a pretty reliable signal to all areas. Problem: a few weeks ago, the Schlage z-wave lock on the outbuilding "vanished" off of the ISY console. Just dissapeared. i excluded it (that actually worked), but there is absolutely nothing i can do to re-add it. Figured this was a hardware failure in the lock, so went through a test with a Schlage tech, and they agreed, and sent me a new one. Same result. I flat out can't add another lock. 

Weird thing to me is that there are 6 others , exact same model, running off this ISY. 

Anyone have this issue, or is there another way to try and add this device. While programing, i have kept the ISY a foot away from the lock, but it still won't pair. 

If you have an issue including the lock a foot away from the ISY then distance does not appear to be the problem. As you have  several of these locks, one possibility could be to move one of the other working locks to the outbuilding. Depending on the outcome that would confirm that distance is, or is not, an issue.

I don't use Zwave locks and if distance is determined not to be the issue, and a new lock gives you the same problem, then I am puzzled what the problem could be.

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Do you have the pro or regular 994? If regular, you could be running out of space. 

If you have any spare zwave devices, you could try to add one of those to see if it adds. If it does then space isn't an issue. 

Another thing is to try a remove on the lock again. Once that completes, factory reset the lock and try to re-add again making sure you're within a couple of feet 

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I had a lot of issues with pairing and lost communication with z-wave devices before Polisy began connecting with the z-wave dongle. Since then, I can add devices and they don't have to be at the ISY. I'm anxious to see where things go when I install the new ZMatter just released. I'm just waiting on the update @Michel Kohanim said would be available this week to repair some of the early issues.

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On 12/8/2022 at 7:21 AM, lilyoyo1 said:

Do you have the pro or regular 994? If regular, you could be running out of space. 

If you have any spare zwave devices, you could try to add one of those to see if it adds. If it does then space isn't an issue. 

Another thing is to try a remove on the lock again. Once that completes, factory reset the lock and try to re-add again making sure you're within a couple of feet 

I have the pro version. I had not thought about the space issues. I have tried every way on planet isy to delete-add,etc this 7th. lock. i did replace the 32gb sd card about a year ago. I also have a ton of stuff running on my system. So, one would ask, how do we see how much of our s.d. card is occupied outside of removing it and putting it in another device to read? 

 

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1 hour ago, Palmer marketing said:

I have the pro version. I had not thought about the space issues. I have tried every way on planet isy to delete-add,etc this 7th. lock. i did replace the 32gb sd card about a year ago. I also have a ton of stuff running on my system. So, one would ask, how do we see how much of our s.d. card is occupied outside of removing it and putting it in another device to read? 

 

With you have the pro version, space (nodes) probably isn't the issue. There's a noderserver that you can use which can give you that information. 

Does your UI match your firmware? Did you actually factory reset your device it just do a remove from the Isy within 3 feet of the isy

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I actually did both. Remove the zwave device from isy, and do a factory reset. 

Pulled the 32gb sd card and looked at it's space - plenty there. The program "guts" of ISY are not that 

significant. Something though is very wrong, because this afternoon ISY deleted another Schlage z-wave lock. 

So, i had 7 functioning, now i am down to 5.  One interesting clue. The personal code that one can add to the 

zwave lock no longer works either. I'm completely stumped. 

 

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3 minutes ago, Palmer marketing said:

I actually did both. Remove the zwave device from isy, and do a factory reset. 

Pulled the 32gb sd card and looked at it's space - plenty there. The program "guts" of ISY are not that 

significant. Something though is very wrong, because this afternoon ISY deleted another Schlage z-wave lock. 

So, i had 7 functioning, now i am down to 5.  One interesting clue. The personal code that one can add to the 

zwave lock no longer works either. I'm completely stumped. 

 

It's not the space on the SD card I'm referring to. It's your actual node count. That's why I mentioned the noderserver that's available to see that and not checking the SD card space. 

I'd submit a ticket. 

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