cswelin Posted December 23, 2022 Share Posted December 23, 2022 (edited) Starting to play with ZMatter module and attempting to add a "Ring Gen2 Extender". Polisy sees the device and attempts to pair with provided code, however, when it completes no device is added and the following appears in the event log. Quote Device mismatch, Removing all existing ISY files/objects for Z-Wave device I've previously paired this with the Zooz 700 Series Z-Wave Plus S2, is there something I appear to be missing? Here's the event log. Fri 12/23/2022 02:57:41 PM : Z-Wave Listening for Z-Wave devices to add to the network Fri 12/23/2022 02:59:11 PM : Z-Wave Z-Wave device detected, start adding to network Fri 12/23/2022 02:59:11 PM : Z-Wave Z-Wave device detected, retrieving info Fri 12/23/2022 02:59:12 PM : Z-Wave Z-Wave device added Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x20 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x55 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x59 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x5A Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x5E Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x6C Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x70 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x71 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x72 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x73 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x7A Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x80 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x85 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x86 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x87 Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x8E Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: ccId=0x9F Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: processing ccId=0x9F Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: Adding 'requestedKeys' callback Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] 'CommandAdded' callback: Adding 'publicKey' callback Fri 12/23/2022 02:59:12 PM : [ZWAVE-INCL-S2STD] Callback to requestedKeys/publicKey added Fri 12/23/2022 02:59:12 PM : Z-Wave Idle Fri 12/23/2022 02:59:12 PM : Z-Wave Idle Fri 12/23/2022 02:59:12 PM : Z-Wave Idle Fri 12/23/2022 02:59:13 PM : [ZWAVE-INCL-S2STD] In 'requestedKeys' callback Fri 12/23/2022 02:59:13 PM : [ZWAVE-INCL-S2STD] Unregistering 'requestedKeys' callback for 3 Fri 12/23/2022 02:59:13 PM : [ZWAVE-INCL-S2STD] 'requestedKeys': last included device = 3 (expect 3) Fri 12/23/2022 02:59:13 PM : [ZWAVE-INCL-S2STD] 'requestedKeys': reading key requests for 3 Fri 12/23/2022 02:59:15 PM : [Device 3] Waiting on S2 inclusion process to complete (5200 ticks remaining) Fri 12/23/2022 02:59:20 PM : [Device 3] Waiting on interview complete (5100 ticks remaining) Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] 'requestedKeys': getting last included device (expect 3) Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] 'requestedKeys': last included device = 3 (expect 3) Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] 'requestedKeys': reading key requests for 3 Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] Granting 'S2 Authenticated' to 3.0 Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] Granting keys for 3.0 complete Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] In 'publicKey' callback for 3 Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] Unregistering 'publicKey' callback for 3 Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] 'verifyPublicKey': last included device = 3 (expect 3) Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] 'publicKey': reading public key for 3 Fri 12/23/2022 02:59:25 PM : [ZWAVE-INCL-S2STD] 'publicKey': reading public key verify flag for 3 Fri 12/23/2022 02:59:25 PM : [Device 3] Waiting on interview complete (5197 ticks remaining) Fri 12/23/2022 02:59:29 PM : [ZWAVE-INCL-S2STD] 'publicKey': getting last included device (expect 3) Fri 12/23/2022 02:59:29 PM : [ZWAVE-INCL-S2STD] 'publicKey': last included device = 3 (expect 3) Fri 12/23/2022 02:59:29 PM : [ZWAVE-INCL-S2STD] 'publicKey': reading public key for 3 Fri 12/23/2022 02:59:29 PM : [ZWAVE-INCL-S2STD] 'publicKey': reading public key verify flag for 3 Fri 12/23/2022 02:59:29 PM : [ZWAVE-INCL-S2STD] 'publicKey': user verified public key for 3 Fri 12/23/2022 02:59:29 PM : [ZWAVE-INCL-S2STD] 'publicKey': writing verified public key for 3 Fri 12/23/2022 02:59:30 PM : [ZWAVE-INCL-S2STD] 'publicKey': Done (success) for 3 Fri 12/23/2022 02:59:30 PM : [Device 3] Finished Waiting on S2, continuing interview (400 ticks remaining) Fri 12/23/2022 02:59:30 PM : [Device 3] Waiting on interview complete (400 ticks remaining) Fri 12/23/2022 02:59:35 PM : [Device 3] Waiting on interview complete (300 ticks remaining) Fri 12/23/2022 02:59:40 PM : [Device 3] Waiting on interview complete (360 ticks remaining) Fri 12/23/2022 02:59:44 PM : [Device 3] All interviews are done Fri 12/23/2022 02:59:44 PM : ZWAVE-WORKQ-34 Queue sync device 3 Fri 12/23/2022 02:59:44 PM : ZWAVE-WORKQ-34 Start sync device 3 Fri 12/23/2022 02:59:44 PM : [ZWAVE-SYNC 3] Device mismatch, Removing all existing ISY files/objects for Z-Wave device Fri 12/23/2022 02:59:44 PM : [SYNC-DEVICE 3.0] Set commands will now be accepted by the controller Fri 12/23/2022 02:59:44 PM : [ZWAVE-SYNC 3] Not multichannel Fri 12/23/2022 02:59:44 PM : ZWAVE-WORKQ-34 Finished sync device 3 Edited January 10, 2023 by cswelin Link to comment
Jbw123184 Posted December 23, 2022 Share Posted December 23, 2022 I have the same issue with a ZEN34 Remote Switch. Link to comment
lilyoyo1 Posted December 23, 2022 Share Posted December 23, 2022 Did you do a remove first? Link to comment
brians Posted December 23, 2022 Share Posted December 23, 2022 Do you have an option to include and don't select S2? Link to comment
cswelin Posted December 23, 2022 Author Share Posted December 23, 2022 16 minutes ago, brians said: Do you have an option to include and don't select S2? Just retried, same issues. 20 minutes ago, lilyoyo1 said: Did you do a remove first? I've factory reset my Polisy since previously testing with the USB dongle. So id assume any existing links would gone. Link to comment
stephenprice Posted December 30, 2022 Share Posted December 30, 2022 I have the same issue and error message. This device is an Aeotec Range Extender 7. Exclude, then include. Tried various combinations of S2, S0, None for security. No joy. The few switches I've paired so far do not have this problem. Has anyone gotten a range extender to pair? If so, what brand/type? Link to comment
Bumbershoot Posted December 30, 2022 Share Posted December 30, 2022 1 hour ago, stephenprice said: Has anyone gotten a range extender to pair? If so, what brand/type? I've got one of the same range extenders, and it included into the Z-Wave network, but there aren't any nodes visible in the device tree. See the linked post: Link to comment
stephenprice Posted December 30, 2022 Share Posted December 30, 2022 Thanks!. I guess I'll just trust that they work, despite the "removing all existing files/objects for Zwave Device" message. Link to comment
bigDvette Posted January 6, 2023 Share Posted January 6, 2023 On 12/30/2022 at 9:48 AM, Bumbershoot said: I've got one of the same range extenders, and it included into the Z-Wave network, but there aren't any nodes visible in the device tree. See the linked post: I have the same experience. No nodes created. Something about "not a multifunction device". Link to comment
breischaft Posted January 8, 2023 Share Posted January 8, 2023 similar issue with Schlage locks. I removed all z-wave devices from 994, thinking I could rebuild z-wave network on eisy after transitioning all Insteon stuff over. I could add the 9 or so aerotec sirens that form the main mesh without issue. The first 2 Schlage locks give do not show as nodes in the tree. When I use my Z-wave toolbox, they DO show as being seen by the eisy. (the wave toolbox reads from the eisy what devices are there the table of neighbors. so back to the @Chris Jahncomment on another thread that they ISY node is not created. selecting S0 or S2 security seems to have no change in outcome. same with removing before adding. other thoughts? Link to comment
breischaft Posted January 9, 2023 Share Posted January 9, 2023 As is case many times for me: operator error. I kept reading these forums and needed to remember that the PIN being asked for is written inside the lock, it's not something you get to make up for yourself. having retried the first two locks, they're now communicating properly and showing up in ISY tree. Thanks again to all who contribute here. Link to comment
mbeauchemin Posted January 10, 2023 Share Posted January 10, 2023 Same issue here but with a Somfy Z-Wave remote (for shades). Worked with the ISY994 and Polisy with ZMatter board prior to migrating to ZMatter firmware. No ask for authentication options either. Running Polisy with ZMatter board and IoX v.5.5.2 migrated to ZMatter firmware. The board has been factory reset and I've started building the ZWave network from scratch. Some devices, such as thermostats and plugs, are pairing just fine. Nodes never show up in the Network view (and I expect 4 nodes per previous experience), but the remote acts like it is paired. I have to un-pair it and re-pair to get the same message. No combination changes the outcome. Link to comment
mbeauchemin Posted January 10, 2023 Share Posted January 10, 2023 13 hours ago, mbeauchemin said: Same issue here but with a Somfy Z-Wave remote (for shades). Worked with the ISY994 and Polisy with ZMatter board prior to migrating to ZMatter firmware. No ask for authentication options either. Running Polisy with ZMatter board and IoX v.5.5.2 migrated to ZMatter firmware. The board has been factory reset and I've started building the ZWave network from scratch. Some devices, such as thermostats and plugs, are pairing just fine. Nodes never show up in the Network view (and I expect 4 nodes per previous experience), but the remote acts like it is paired. I have to un-pair it and re-pair to get the same message. No combination changes the outcome. Following up - IoX v.5.5.3 resolved this issue - my remote has nodes. My repeaters also now show up as nodes after removing and re-pairing. Thank you UDI and this awesome community! Link to comment
Solution Geddy Posted January 10, 2023 Solution Share Posted January 10, 2023 @cswelin please try to update Polisy IoX firmware to 5.5.3 (just released) and attempt to add again. Please report back if still having issues or if resolved with Firmware update. Link to comment
cswelin Posted January 10, 2023 Author Share Posted January 10, 2023 3 hours ago, Geddy said: @cswelin please try to update Polisy IoX firmware to 5.5.3 (just released) and attempt to add again. Please report back if still having issues or if resolved with Firmware update. Can confirm it works now, much appreciated! 1 Link to comment
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