eIsy migration, Unable to login to Polyglot V3

[toddlock]

I have just migrated from I994 to eIsy and I'm unable to get past the log in screen for Polyglot V3. I tried the admin/admin and I get the following error "http failure response for /auth: 0 Unknow Error" Also tried to change the eIsy password and again same error trying the new login credentials. Also tried different browsers approving the security site risk. 

Any help would be greatly appreciated. 

 

[tazman]

@toddlockfor PG3X you use the same password as what you use for ISY login.

[Techman]

@toddlock

Remove power from the eisy, then power it back up. That should fix it. It's a known bug.

 

[toddlock]

I was able to login using my ISY password, not the new eIsy password.

Now I'm stuck and not able to load nodes...it says "Poisy not yet registered with Portal" I'm assuming the is issues is the same with eIsy which I'm migrating to, Not registered with portal. 

I see eIsy in the configuration, is there something I need to chance/update in the configuration?

 

[DennisC]

2 minutes ago, toddlock said:

I was able to login using my ISY password, not the new eIsy password.

Now I'm stuck and not able to load nodes...it says "Poisy not yet registered with Portal" I'm assuming the is issues is the same with eIsy which I'm migrating to, Not registered with portal. 

I see eIsy in the configuration, is there something I need to chance/update in the configuration?

 

Yes, you need to add eisy to the UD Portal and then you need to approve it in the eisy Configuration - Portal tab. 

Are you migrating from an existing ISY or Polisy, or setting eisy up as new or additional device? If migrating, did you migrate your portal?

Determine which case you fit and follow the directions here:

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

 

[Geddy]

56 minutes ago, toddlock said:

I see eIsy in the configuration, is there something I need to chance/update in the configuration?

There's no need to edit the ISY in the PG3x setup. The eisy uses the IoX user/pass in all locations. So whatever you set to be the admin password for the Admin Console to IoX will be how you log into the eisy dashboard (as you found out). The ISY service running on eisy should load automatically. There's no need to add user/pass on the screenshot you provided.

As @DennisC covers you need to sign up for Portal for the eisy. Either setup the trial (probably done during initial setup if you used UD Mobile). If you are migrating from ISY994 or Polisy the portal migration is very simple and takes almost no time to complete. A portal account is needed to be able to buy/install Node Servers to the eisy. 

 

 

[toddlock]

I got it to work, Yippee. I missed the Portal part of the setup. Thanks for the help!