bmercier Posted June 30, 2023 Posted June 30, 2023 Hello everyone, This is the support thread for PG3x v3.1.33
TUhl01 Posted June 30, 2023 Posted June 30, 2023 1 minute ago, bmercier said: Hello everyone, This is the support thread for PG3x v3.1.33 Just updated and still showing 3.1.32.
Techman Posted June 30, 2023 Posted June 30, 2023 Updated the EISY packages, I'm now getting a "401 Unauthorized" error when I attempt to log into PG3x
randyth Posted June 30, 2023 Posted June 30, 2023 Initially, I had the same results as @TUhl01 and @glarsen. Then on a whim I logged out of PG3x and am now having the same issue as @Techman.
dwengrovitz Posted June 30, 2023 Posted June 30, 2023 Same issues here. I updated packages but PG3x showed the same version. I restarted the system and now cannot login to PG3x at all.
bmercier Posted June 30, 2023 Author Posted June 30, 2023 There is a cache problem with the packages.Sent from my iPhone using Tapatalk
bmercier Posted June 30, 2023 Author Posted June 30, 2023 Same issues here. I updated packages but PG3x showed the same version. I restarted the system and now cannot login to PG3x at all. There is a known problem regarding logins that sometimes fail. That’s the next stability issue I’m focusing on.I believe a reboot fixes the problem.Sent from my iPhone using Tapatalk
Techman Posted June 30, 2023 Posted June 30, 2023 Rebooted the EISY, it didn't solve the problem. Any other suggestions?
dwengrovitz Posted June 30, 2023 Posted June 30, 2023 Same - rebooted and hard restarted the device, and it didn't solve the problem.
tazman Posted June 30, 2023 Posted June 30, 2023 The update went fine for me and I'm able to log into PG3x where I see this image and I even performed the power down 6 button press and unplugged the unit. Everything seems to be working.
bmercier Posted July 1, 2023 Author Posted July 1, 2023 Rebooted the EISY, it didn't solve the problem. Any other suggestions?Problem being you still can’t login? What does the PG3 log says?Sent from my iPhone using Tapatalk
vbPhil Posted July 1, 2023 Posted July 1, 2023 (edited) I did the upgrade packages and it's still showing 3.1.31. Also tried a browser refresh and a reboot but it's still showing the previous revision number. I only have the Notification node server installed and it was still spitting out notifications so I guess it's still working. BTW... I'm on Polisy. Edited July 1, 2023 by vbPhil polisy notation.
Techman Posted July 1, 2023 Posted July 1, 2023 1 hour ago, bmercier said: Problem being you still can’t login? What does the PG3 log says? Sent from my iPhone using Tapatalk How do I access the PG3 log?
bmercier Posted July 1, 2023 Author Posted July 1, 2023 Hello, There is a known UI problem with 3.1.33: The UI incorrectly displays version 3.1.35 The UI incorrectly displays "PG3x Restart Required", and a restart does not clear this message. 3.1.34 will fix this. Benoit 3 1
bmercier Posted July 1, 2023 Author Posted July 1, 2023 2 hours ago, Techman said: How do I access the PG3 log? If you can ssh to your eisy: tail -f /var/polyglot/pg3/logs/pg3-current.log
dwengrovitz Posted July 1, 2023 Posted July 1, 2023 10 hours ago, bmercier said: There is a known UI problem with 3.1.33: The UI incorrectly displays version 3.1.35 The UI incorrectly displays "PG3x Restart Required", and a restart does not clear this message. 3.1.34 will fix this. I re-ran the update this morning and am able to login to PG3x again. I do see the issues @bmercier noted above, but everything seems to be working so I'll look forward to 3.1.34 being released to fix those items.
Techman Posted July 1, 2023 Posted July 1, 2023 (edited) 12 hours ago, bmercier said: If you can ssh to your eisy: tail -f /var/polyglot/pg3/logs/pg3-current.log I'm still unable to access PG3x, here's the log [admin@eisy ~]$ tail -f /var/polyglot/pg3/logs/pg3-current.log 7/1/2023, 09:06:12 [pg3] info: Verifying node servers are installed on IoX correctly 7/1/2023, 09:06:12 [pg3] info: IoX Request: [Try: 1] [00:21:b9:02:62:4c] :: - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:06:12 [pg3] info: IoX Response: [Try: 1] [00:21:b9:02:62:4c] :: [200] :: 1.791212ms - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:06:12 [pg3] info: [00:21:b9:02:62:4c_1] Unmanaged NodeServer 'ISY Portal' found. Adding to DB. 7/1/2023, 09:06:32 [pg3] info: startRefreshToken: Refreshing Portal token 7/1/2023, 09:06:32 [pg3] info: Portal Authentication: Token expires 7/1/2023, 10:06:31 AM 7/1/2023, 09:11:12 [pg3] info: Verifying node servers are installed on IoX correctly 7/1/2023, 09:11:12 [pg3] info: IoX Request: [Try: 1] [00:21:b9:02:62:4c] :: - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:11:12 [pg3] info: IoX Response: [Try: 1] [00:21:b9:02:62:4c] :: [200] :: 1.789716ms - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:11:12 [pg3] info: [00:21:b9:02:62:4c_1] Unmanaged NodeServer 'ISY Portal' found. Adding to DB. Edited July 1, 2023 by Techman
bmercier Posted July 1, 2023 Author Posted July 1, 2023 I'm still unable to access PG3x, here's the log [admin@eisy ~]$ tail -f /var/polyglot/pg3/logs/pg3-current.log 7/1/2023, 09:06:12 [pg3] info: Verifying node servers are installed on IoX correctly 7/1/2023, 09:06:12 [pg3] info: IoX Request: [Try: 1] [00:21:b9:02:62:4c] :: - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:06:12 [pg3] info: IoX Response: [Try: 1] [00:21:b9:02:62:4c] :: [200] :: 1.791212ms - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:06:12 [pg3] info: [00:21:b9:02:62:4c_1] Unmanaged NodeServer 'ISY Portal' found. Adding to DB. 7/1/2023, 09:06:32 [pg3] info: startRefreshToken: Refreshing Portal token 7/1/2023, 09:06:32 [pg3] info: Portal Authentication: Token expires 7/1/2023, 10:06:31 AM 7/1/2023, 09:11:12 [pg3] info: Verifying node servers are installed on IoX correctly 7/1/2023, 09:11:12 [pg3] info: IoX Request: [Try: 1] [00:21:b9:02:62:4c] :: - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:11:12 [pg3] info: IoX Response: [Try: 1] [00:21:b9:02:62:4c] :: [200] :: 1.789716ms - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:11:12 [pg3] info: [00:21:b9:02:62:4c_1] Unmanaged NodeServer 'ISY Portal' found. Adding to DB.Please try to login while tail -f is active. We need to see the error if any when trying to login.Sent from my iPhone using Tapatalk
Techman Posted July 1, 2023 Posted July 1, 2023 @bmercier I just tried removing power from the EISY and that appears to have corrected the problem. Previously I tried a reboot which didn't resolve the issue. Could it be a cache issue during the update?
bmercier Posted July 1, 2023 Author Posted July 1, 2023 @bmercier I just tried removing power from the EISY and that appears to have corrected the problem. Previously I tried a reboot which didn't resolve the issue. Could it be a cache issue during the update?Unfortunately I don’t know. If possible, open a ticket and attach todays log. You have at least one failed login, so I will be able to get more info on the problem. Please mention in the ticket that a power cycle fixed the problem.Sent from my iPhone using Tapatalk
4481hoods Posted July 2, 2023 Posted July 2, 2023 Should I update or wait???? Posted Friday at 04:51 PM Hello everyone, Here's the latest changes. Changelog for 3.1.33 Fixed occasional uncaugh exceptions making PG3 restart Fix to notifications Fix for Internet outage During an outage, PG3 would lose the portal credentials. Fix for portal login sometimes not appearing, forcing a PG3 restart Some other very minor fixes Known problem The UI incorrectly displays version 3.1.35 The UI incorrectly displays "PG3x Restart Required", and a restart does not clear this message. The message can be ignored.
tlightne Posted July 2, 2023 Posted July 2, 2023 If you are not having any issues I would wait. I am not doing any upgrades until 3.1.34 shows up. 1
TriLife Posted July 8, 2023 Posted July 8, 2023 Greetings; Something weird happened the other day. A day or two after I received the 3.1.33 announcement, eisy stopped responding to Google Voice commands. Mind you, I had not yet upgraded to 3.1.33. So I went into the Admin console and pushed the magic UPGRADE PACKAGES. It did it's magic and then asked me to reboot, which I also did via the admin console. But look what I see in the PG3x console: It is still asking me to restart PG3x... Shouldn't it restart when you reboot eisy? I rebooted eisy again, just to be sure, no difference. BTW, is there a way to restart just PG3x and not the whole eISY? I don't see that on the PG3x page, nor in the admin console, nor in the ISY Portal Cheers;
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