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Still getting Not Found but can no longer see the ISY via LAN address

rayg

By rayg
in ISY994

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rayg Member

rayg

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I have been getting the "not found" dialogues for a while now and have just clicked OK and moved on.   

But today after a recovery from the Internet being down I re-booted the ISY and got an Error light.  I re-seated the memory card and it re-booted fine with some weird exceptions. 

e.g. The default date time had been reset to another timezone and now finder cannot see it on the LAN (it has a reserved DHCP address).

All I can see is the my.isy link which thankfully works and I can manage so long as the internet is running.  I can see all programs and can run them fine.  I really need local access tho, especially to access via console when the Internet is down.

Through the console app, in configuration, I can see that the ISY has the reserved DHCP address.  Only the IP is listed.  The other fields gateway and DNS are greyed out which I assume is correct when set to DHCP.   

Should I try without DHCP and loading all that manually?

No matter what I do I get the Not found error from the IoX Finder.  I cannot manually add the ISY using its LAN address.  I have cleared cache and re-downloaded the start.jlnp app from the UD site.

It certainly no longer finds the ISY on its own (not sure what discovery method it uses).  All I know is that I miss the old finder and things seem extra buggy.  

If I do backup at this point with the idea of re-loading from factory will that backup no also be invalid?

CAN I GET THE OLD VERSION OF start.jlnp somewhere or a proper fix please?

Thanks

...Ray

 

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Techman Advanced

Techman

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You need to keep the DHCP setting. 

It's possible the SD card got corrupted, if that's the case your backup date may also be invalid if you do a backup.

What's you ISY firmware version?

When you cleared your java cache did you check all 3 boxes?

There are no old versions of the IoX launcher available. Did you download the IoX Launcher from here?     https://isy.universal-devices.com/start.jnlp

 

 

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rayg Member

rayg

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4 hours ago, Techman said:

You need to keep the DHCP setting.   OK

It's possible the SD card got corrupted, if that's the case your backup date may also be invalid if you do a backup.

The last backup I have is from this version 5.3.4 but a few months old.  Funny because the system is working ok otherwise.  I'm not sure what you mean by invalid date unless you mean the backup itself will be invalid which is what I suspect.   Anything else I can do to save this without having to re-create from scratch?  That would really hurt.

What's you ISY firmware version?  5.3.4

When you cleared your java cache did you check all 3 boxes?  a few times yes a few times no.  Still nothing.

There are no old versions of the IoX launcher available. Did you download the IoX Launcher from here?     https://isy.universal-devices.com/start.jnlp   Yes that was the source.

ATM there is no response to a PING.  Should I be able to ping the ISY from my computer or is is generally not setup to respond to PINGs?   

 

 

Edited by rayg
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Javi Advanced

Javi

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4 hours ago, rayg said:

I have been getting the "not found" dialogues for a while now and have just clicked OK and moved on.   

Don't worry about this message, If I recall this was an error when searching for eisy/Polisy not 994.

4 hours ago, rayg said:

All I can see is the my.isy link which thankfully works and I can manage so long as the internet is running.  I can see all programs and can run them fine.  I really need local access tho, especially to access via console when the Internet is down.

 

Try adding the local IP Address manually to the finder http://xxx.xxx.x.xxx/desc

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rayg Member

rayg

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15 hours ago, Javi said:

Try adding the local IP Address manually to the finder http://xxx.xxx.x.xxx/desc

Tired that with http and https and I get a not found error,

 

16 hours ago, Techman said:

Try removing the SD card and clean its contacts with a soft eraser, this worked for me.

Definitely worth a try thanks

15 hours ago, IndyMike said:

My ISY994 does respond to a ping.

Thanks.  It feels like the ISY can't fully read all the configuration content from the card on startup due to corruption but its not enough to keep it from starting up.  Networking-wise some outgoing commands (to state variable-based external devices) are not making it through the portal.   Yet incoming commands from Echo via My.ISY are working.  

 

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Javi Advanced

Javi

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41 minutes ago, rayg said:

Tired that with http and https and I get a not found error,

What do you get with the same URL in a browser http://<ipAddress>/desc?  This should return a description of the system.

Also do you get anything with http://<ipAddress/rest/nodes (login required)? 

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rayg Member

rayg

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18 minutes ago, Javi said:

What do you get with the same URL in a browser http://<ipAddress>/desc?  This should return a description of the system.

Also do you get anything with http://<ipAddress/rest/nodes (login required)?

Good news Techman.  Cleaning and RE, Re-seating SD card contacts led to a much improved startup.  I was able to do a full backup and the system is mostly functional again.  Thanks all 

IoX Finder found the ISY's LAN address and I can ping the ISY and get a response from the Browser request as suggested.

Still a few things lost.  e.g. The Admin credentials had reset to factory settings.  I'm not sure what else has been lost but its good enough for the holidays.

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paulbates Advanced

paulbates

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4 minutes ago, Techman said:

@rayg

Now would be a good time to replace your SD card with a high quality card as it's not unusual for the older SD cards to fail.

Here's the instructions for replacing the card:

ISY-99i/ISY-26 INSTEON:Replacing/Formatting an SD Card - Universal Devices, Inc. Wiki (universal-devices.com)

+1

This is something good to do on your terms, not when the card finally gives up

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rayg Member

rayg

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On 12/22/2023 at 12:22 PM, Techman said:

Now would be a good time to replace your SD card with a high quality card as it's not unusual for the older SD cards to fail.

Thanks for that.  I knew that I had replaced the old card a while back.  Turns out not that long ago April 2023 and it's a Sandisk.  I wonder if maybe I should use a Qtip and rubbing alcohol to clean possible corrosion off of the contacts on the SD Card socket side??  Thoughts?  Approach?

Thanks

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