jwagner010 Posted May 1 Share Posted May 1 @Michel Kohanim @Javi I hope everyone is well. Would it be possible to get an update and target date/time for when things may be restored for users affected by this OAuth error? Thanks for all the hard work and support. Quote Link to comment
gages97 Posted May 1 Share Posted May 1 I am having the same issue after upgrading to 1.1.61 and the prior version. Some of my favorites show fine, some take a few mins to update, and some don't at all but sometimes they do. Also my zwave devices take a long time to show properly. Quote Link to comment
Javi Posted May 1 Share Posted May 1 27 minutes ago, gages97 said: I am having the same issue after upgrading to 1.1.61 and the prior version. Some of my favorites show fine, some take a few mins to update, and some don't at all but sometimes they do. Also my zwave devices take a long time to show properly. This topic is for the 404 error with ISY Portal. If this is not your issue please use this topic Quote Link to comment
apostolakisl Posted May 1 Share Posted May 1 Same issue with me as well. Didn't notice this thread and already submitted a ticket. I have two ISY's on the same login for the portal. One works fine, the other does not. Everything works fine using a local connection. I get a 404 error in UD mobile for just the one ISY. Other users on the same ISY with their own portal accounts also are seeing the error. Despite the error, UD mobile still displays the device list and I can still control the devices, but the status isn't populating correctly. I can also synchronize UD mobile to ISY without error. I tried rebooting ISY to no avail. Using the portal on my pc to login with the java console, I get authenticated and loads the device tree, but then gets stuck at "starting subscription" and just swirls and swirls. Quote Link to comment
auger66 Posted May 1 Share Posted May 1 Same. UD Mobile for Android says "Attempting Connection" and the admin console gets stuck at "Initializing: Starting Subscription" on four different ISY-994s. The Portal accounts report online. I can still see/control the devices on UD Mobile. I cannot do anything on the admin console. This started two days ago, right after I updated my eisy. Quote Link to comment
cwagner2401 Posted May 1 Share Posted May 1 18 hours ago, Javi said: Local Connection need configuration. See https://wiki.universal-devices.com/index.php?title=UD_Mobile#Combine_Local_and_Remote_Connections I can only work on the ISY in house #1 (the other is a 4 hour drive). So, in house #1, I followed the instructions and now local is working (can see and control devices) but, I still can't access remotely. Quote Link to comment
cwagner2401 Posted May 1 Share Posted May 1 25 minutes ago, cwagner2401 said: I can only work on the ISY in house #1 (the other is a 4 hour drive). So, in house #1, I followed the instructions and now local is working (can see and control devices) but, I still can't access remotely. FYI - I can go to the UD ISY Portal and select "ISY Web Access" - there I can see and control devices. So it appears to me that the portal can see my ISYs but UD Mobile is having a problem with the portal. Quote Link to comment
apostolakisl Posted May 1 Share Posted May 1 2 hours ago, auger66 said: Same. UD Mobile for Android says "Attempting Connection" and the admin console gets stuck at "Initializing: Starting Subscription" on four different ISY-994s. The Portal accounts report online. I can still see/control the devices on UD Mobile. I cannot do anything on the admin console. This started two days ago, right after I updated my eisy. Started 2 days ago here as well, but there were no updates or any changes to anything in the system or network. Quote Link to comment
bob123 Posted May 1 Share Posted May 1 Upgraded to 1.1.61. Still have status update issues. Status on favorites does not show until I click into the device page on the icon . Status on the device page (not favorites) does not update until leave and re-enter page. Quote Link to comment
jwagner010 Posted May 2 Share Posted May 2 (edited) 5/2/24 @ 9:20AM ET still unable to connect remotely via UDMobile. @Javi Edited May 2 by jwagner010 Quote Link to comment
cwagner2401 Posted May 2 Share Posted May 2 Same here - remotely, device icons are grey and I get the 404 error Quote Link to comment
apostolakisl Posted May 2 Share Posted May 2 Still can't connect. Same thing as before. Quote Link to comment
bmercier Posted May 2 Share Posted May 2 Please try one more time. As of now, this should be working for the vast majority of users. 2 Quote Link to comment
bmercier Posted May 2 Share Posted May 2 For some users, if it's still not working, it's likely a problem with the security settings. This means you are on a 994 with an encryption setting set to low or medium. That is no longer supported. It has to be on high or auto, which is the default. To change it back to high, you need to use the former ISY Dashboard. Quote Link to comment
LarryCRetired Posted May 2 Share Posted May 2 I am now up and running with the Portal. Thanks so much for the quick response to the ticket I submitted yesterday. Don't realize how much you miss something until it is gone. Great job. Quote Link to comment
bob123 Posted May 2 Share Posted May 2 Status still does not update on UDM. I have narrowed it down to node server items only. Statuses on Insteon devices update when you control them. Statuses on devices such as ELK and Ecobee do not update when you control them. You have leave the screen and re-enter to update statuses. So, asynchronous update of any node server devices is not working. Quote Link to comment
Javi Posted May 2 Share Posted May 2 13 minutes ago, bob123 said: Status still does not update on UDM. I have narrowed it down to node server items only. Statuses on Insteon devices update when you control them. Statuses on devices such as ELK and Ecobee do not update when you control them. You have leave the screen and re-enter to update statuses. So, asynchronous update of any node server devices is not working. What is your firmware version? https://forum.universal-devices.com/topic/43504-cant-create-or-modify-existing-favorites/?do=findComment&comment=383004 Quote Link to comment
bob123 Posted May 3 Share Posted May 3 My polisy was on 5.8.0. I ran an upgrade to 5.83 and a reboot. All works fine now. Not sure if it was the upgrade to 5.8.3 or the reboot. Thanks Javi. Quote Link to comment
cwagner2401 Posted May 3 Share Posted May 3 Remote and Local now working just as before - all good here. Thank you! Quote Link to comment
cwagner2401 Posted May 3 Share Posted May 3 Question: Subsequent to a spurious restart event in my 994 (see below), the UDM remote access issue presented itself. Is there anything in the problem you found that could have restarted my 994? The log time is Eastern US time. @Javi INSTEON Device Control Value Time User Log Type 0 null Mon 2024/04/29 11:32:22 PM System Start Quote Link to comment
Javi Posted May 3 Share Posted May 3 4 minutes ago, cwagner2401 said: Question: Subsequent to a spurious restart event in my 994 (see below), the UDM remote access issue presented itself. Is there anything in the problem you found that could have restarted my 994? The log time is Eastern US time. @Javi INSTEON Device Control Value Time User Log Type 0 null Mon 2024/04/29 11:32:22 PM System Start No, it appears the issue started late Friday or early Saturday and was isolated to ISY994 and the Portal "event subscription" (status updates). The issue was caused by updated security rules which prevented the older hardware's ability to send status updates. Quote Link to comment
cwagner2401 Posted May 3 Share Posted May 3 2 minutes ago, Javi said: No, it appears the issue started late Friday or early Saturday and was isolated to ISY994 and the Portal "event subscription" (status updates). The issue was caused by updated security rules which prevented the older hardware's ability to send status updates. Thanks, Javi. Quote Link to comment
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