Timeout connecting to Yolink broker

[Xathros]

Hello all,

Seem to be having some issues this morning with Yolink.  The Yolink app is working just fine but the poly fails to get current statuses.

Log show the following repeating every 4-5 seconds:

2024-05-07 08:55:49,723 Thread-7   udi_interface      INFO     yoLink_init_V3:connect_to_broker: Connecting to broker...
2024-05-07 08:55:49,723 Thread-7   udi_interface      DEBUG    yoLink_init_V3:request_new_token: yoAccess Token exists : True
2024-05-07 08:55:49,723 Thread-7   udi_interface      INFO     yoLink_init_V3:connect_to_broker: Retrieving YoLink API info
2024-05-07 08:55:49,723 Thread-7   udi_interface      DEBUG    yoLink_init_V3:retrieve_device_list: retrieve_device_list
2024-05-07 08:55:50,160 Thread-7   udi_interface      DEBUG    yoLink_init_V3:retrieve_device_list: device_list : [{'deviceId': 'd88b4c0100074ca9', 'deviceUDID': '2957d90d375544aea49991785390e155', 'name': 'Barn Motion Sensor', 'token': '8A47DACB92276044A076C5CFD8D7018D', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c02000ca3e4', 'deviceUDID': '2fc6f498d94d4a699f9fbe38d12ec50e', 'name': 'Basement Door Sensor', 'token': '122D727B7F4E92B4E92A858A23F6A511', 'type': 'DoorSensor', 'parentDeviceId': None, 'modelName': 'YS7704-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c01000757db', 'deviceUDID': 'aa818c60c8cf4be7aa7e6fbdfd8e1d0e', 'name': 'Basement Motion Sensor', 'token': 'A60A9E9F9D9C2480D7CF32A1A1322065', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100075033', 'deviceUDID': '74f560ea575148cfa02173b5d50492ad', 'name': 'Basement Stairs', 'token': '257A5324CAAD9E3011E964C09A27CC47', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c010004c458', 'deviceUDID': 'e2abd27375a34fa5b6f80fdf3a2fedba', 'name': 'Garage Fridge', 'token': 'C3A3488CC2342C8A15083BEE319B9F39', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100074bcd', 'deviceUDID': 'f26d5bc3da734588aca9e91da2c8b5b7', 'name': 'Garage Motion', 'token': 'B58BD964F3F29CF97065CD99143ABD34', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c020005ca60', 'deviceUDID': '06326306a9794126aba60770f8482e2d', 'name': 'Garage Temperature', 'token': 'B60C1EA7F4198D4CD89BF418F166A0D8', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100063524', 'deviceUDID': '3a9fddd9f1a343488f6b897e344d17e3', 'name': 'Kitchen Fridge', 'token': '39126021820D4D92100F11C9A829D7F0', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100090d2e', 'deviceUDID': '71fee28929174bb095b6e05766583f2a', 'name': 'Machine Shop Motion Sensor', 'token': '4C4B5760F769A8C8345E3DE106764D48', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0200076baf', 'deviceUDID': '1d3e9b6beca14bffa54f4c8c5d7eb470', 'name': 'Screen Porch Temperature', 'token': '960D33529B3526CF469515F41B371D5E', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c02000ca0f2', 'deviceUDID': '2635e0da3439452c8015244725f856cb', 'name': 'Shop Stairs Door Sensor', 'token': '498AA52AE154E138723BA81259A01289', 'type': 'DoorSensor', 'parentDeviceId': None, 'modelName': 'YS7704-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100075378', 'deviceUDID': 'b436e639361943b4bd5e5d3e541723e6', 'name': 'shop Stairwell', 'token': 'A3C1FC53C868B5E36BEF8AE6D3271F89', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c010004cbd9', 'deviceUDID': 'a5d4448c0a9e46419f3468ea5f407d3b', 'name': 'Spider Lake', 'token': 'E7496CC5BD1034D4409AFDC51869E44D', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8004-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c02000ca156', 'deviceUDID': 'f0b85664f2fd449898156d720649c41d', 'name': 'Tool Room Door Sensor', 'token': '7EE37DFFEC0CB7D836BA62B3A3F1B2C0', 'type': 'DoorSensor', 'parentDeviceId': None, 'modelName': 'YS7704-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100090c6b', 'deviceUDID': '4f321b5b28c24589aae2d585209268b7', 'name': 'Tool Room Motion Sensor', 'token': '840E59ABFD0B7FB04215EB9DA5CB8288', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100098c15', 'deviceUDID': 'f52d9cd79c0741e38c2a933f5d211363', 'name': 'Water Pump Outlet', 'token': '3BCAAF2A4C317104520910A29A3D41A0', 'type': 'Outlet', 'parentDeviceId': None, 'modelName': 'YS6803-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0200078fe5', 'deviceUDID': 'dd73bd9582c64324923143ac61198d8a', 'name': 'Well House Temperature', 'token': '2D31986E331744DA9A41F3A07B90AE12', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c010007495a', 'deviceUDID': 'e0729530911d4c708aa7bd5b367a6064', 'name': 'Woodshop Motion', 'token': '348BE8EF533A99B8ECDAB3E2BE9A79A6', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100063a2c', 'deviceUDID': '243ee4d7b8544760951022fab7f3ea0d', 'name': 'WoodshopTemp Humidity', 'token': 'F548FDEC2774416B7BC0CE4F1DB8008C', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100075618', 'deviceUDID': 'c76a871c1bce40c99ff67a6b6dd8dd5e', 'name': 'Workshop Motion', 'token': 'D48ABA71859E471754556E1440891338', 'type': 'MotionSensor', 'parentDeviceId': None, 'modelName': 'YS7804-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c0100063078', 'deviceUDID': '21d928ed95f64391a7d61b5d614f37ec', 'name': 'Workshop Temp and Humidity', 'token': '0B958957F1FC17F684D13C1EE562F062', 'type': 'THSensor', 'parentDeviceId': None, 'modelName': 'YS8003-UC', 'serviceZone': 'us_west_1'}, {'deviceId': 'd88b4c1603025463', 'deviceUDID': '16a35a2e0e4942839ec187c5553b345b', 'name': 'YoLink Hub', 'token': 'DAB5E188D4A5DFB563BA10BD77350942', 'type': 'Hub', 'parentDeviceId': None, 'modelName': 'YS1603-UC', 'serviceZone': None}]
2024-05-07 08:55:56,263 Thread-7   udi_interface      ERROR    yoLink_init_V3:connect_to_broker: Exception  - connect_to_broker: timed out

Any thoughts?

Thanks oin advance.

-Xathros

 

[paulbates]

FWIW, All normal here, normal "respiration" of the getting updates from yolink things. Nothing in the log like the messages you posted.

[Panda88]

It looks like an issue at the Yolink server - did it work before? 

Did it come back - it should keep trying 

Do you have a full log I can look at?

Edited May 7 by Panda88

[Xathros]

Hi @Panda88

All was working great till this morning.  UDM notifications indicated that the Yolink poly along with other polys disconnected and reconnected overnight.  I suspect that's the point where it began failing.  I have verified my UAID and Secret key.  Neither have changed.  All the Yolink stuff is still working within the Yolink app.

I'll PM my full log.

Thanks.

-Xathros