BAbdallah Posted August 28 Share Posted August 28 Having an issue where my EISY can't see my Zooz dongle. I have Z-wave "on" an see this. Link to comment
Geddy Posted August 28 Share Posted August 28 @BAbdallah What firmware are you running? (Help -> About) [If not on IoX 5.8.4 (current as of this post) please update] Have you attempted a full power cycle? (pressing the power button 6 times should shut down the eisy then you can pull the power, wait 10-20 seconds and plug it back in (with the dongle attached). Allow 2-3 minutes for the device to fully boot and stabilize before you open admin console. If still not seeing it please open a support ticket with UD. https://www.universal-devices.com/my-tickets Link to comment
mmb Posted August 28 Share Posted August 28 16 hours ago, BAbdallah said: Having an issue where my EISY can't see my Zooz dongle. I have Z-wave "on" an see this. Did you select ZMatter migration at one point? My brother did and was having the same problem with his Zooz dongle. A ticket was required and a remote access visit by Chris to repair. 1 Link to comment
BAbdallah Posted August 30 Author Share Posted August 30 this worked. To change back to Original Z-Wave do the following: 1) From a browser, go to the following URL: http://<your_IP_address>:8080/rest/zmatter/zwave/deactivateZMatterZWave You should see a "200" in the response 2) Restart IoX Link to comment
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