737simguy Posted February 27 Posted February 27 (edited) UD Mobile iOS update finally released, but, um, see pic. I’m hanging on for the ride! Wheeee! Edited February 27 by 737simguy Quote
Geddy Posted February 27 Posted February 27 @737simguy Looks like you've already updated to 5.9.1. Make sure you've run a sync on the app. Moving this to the UD mobile area since it seems to be an issue with UD Mobile alerting you about an update. Quote
737simguy Posted February 27 Author Posted February 27 Yes, I am on 5.9.1 and it wants me to update to 5.8.4. I’m sure it’s just a simple bug, just struck me as humorous Quote
Javi Posted February 28 Posted February 28 The notification is generated from the box itself, so there is an update. The app does not know the version, it pulls the version from a server, but looks like server was not updated with the current new version. Quote
737simguy Posted February 28 Author Posted February 28 Makes sense. Thank you for the explanation. You guys rock! Quote
bobbob21 Posted February 28 Posted February 28 Even though I am already on firmware 5.9.1, I get the same notification. it appears both in UD Mobile and the Administrative console. Just an FYI. Quote
737simguy Posted February 28 Author Posted February 28 I went ahead and did the “Update Packages” from within the Admin Console and it did update something, now all looks normal again and still on 5.9.1. I also did a sync in the UD Mobile after the update. It shows an error as in the attached pic but everything seems to work fine. I have no Matter devices yet. Quote
Geddy Posted February 28 Posted February 28 @737simguy interesting that it had another update to process. Not sure about this error. What do you see when you go to this page: https://eisy.local:8443/WEB/pkg.upgrade.htm (maybe use the eisy IP address if it doesn't resolve. If it gives you an alert/warning about it not being safe click to proceed since it's a local device it's okay to proceed.) Looking for results: "No packages need upgrading." In admin console is the Matter option "ON"? If you don't have any Matter devices leave it "OFF". Then run a sync again see if you get any errors. Be sure to fully close the app while you're working in Admin Console then reload the app. What app version are you running? Quote
Solution Javi Posted February 28 Solution Posted February 28 8 hours ago, 737simguy said: I went ahead and did the “Update Packages” from within the Admin Console and it did update something, now all looks normal again and still on 5.9.1. I also did a sync in the UD Mobile after the update. It shows an error as in the attached pic but everything seems to work fine. I have no Matter devices yet. The UDM Synch error is fixed in the next app update. It can be ignored until that time as it is only stating there are no matter devices. Quote
737simguy Posted March 1 Author Posted March 1 5 hours ago, Geddy said: @737simguy interesting that it had another update to process. Not sure about this error. What do you see when you go to this page: https://eisy.local:8443/WEB/pkg.upgrade.htm (maybe use the eisy IP address if it doesn't resolve. If it gives you an alert/warning about it not being safe click to proceed since it's a local device it's okay to proceed.) Looking for results: "No packages need upgrading." In admin console is the Matter option "ON"? If you don't have any Matter devices leave it "OFF". Then run a sync again see if you get any errors. Be sure to fully close the app while you're working in Admin Console then reload the app. What app version are you running? Okay I went to that page using the IP address and got the "No packages need upgrading" return. App version is 1.2.2 All good here. Thanks for the response! 1 Quote
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