The portal integration is down.

[aplusdj1]

The ISY portal shows offline again. No Alexa connectivity.

[Larry Mathys]

Mine is also offline...

[cap60552]

Mine is offline as well

[CJVann]

Ditto - Alexa and UD mobile functionality has gone up and down today but now UD mobile now says it’s offline vs simply unresponsive earlier. Likely due to the global cloud server outage. Watch out for those driverless vehicles!  

[larryllix]

@bmercier My polISY cannot be found by Alexa. I have disabled and renabled the accounts successfully as well as using "discover" in Alexa and it find no new devices. However all devices are shown with flags as disconnected now.

 

[BobM99]

And now it's up again

[larryllix]

Back up again also,  polisy Pro.

[bmercier]

52 minutes ago, larryllix said:

@bmercier My polISY cannot be found by Alexa. I have disabled and renabled the accounts successfully as well as using "discover" in Alexa and it find no new devices. However all devices are shown with flags as disconnected now.

 

Try again. If your unit was offline, that's what you would see.

[larryllix]

2 hours ago, bmercier said:

Try again. If your unit was offline, that's what you would see.

Thanks. Nothing was offline. ISY Portal showed my ISY as offline but any locale ISY operations, including NR worked 100%. Alexa app showed ISY Skill accounts connected but every device was shown disconnected.
It all fixed itself later without any further action from me.

Amazon just didn't like us?   

[bmercier]

7 hours ago, larryllix said:

Thanks. Nothing was offline. ISY Portal showed my ISY as offline but any locale ISY operations, including NR worked 100%. Alexa app showed ISY Skill accounts connected but every device was shown disconnected.
It all fixed itself later without any further action from me.

Amazon just didn't like us?   

That's what I meant by offline. If it's not connected to portal, it's "offline", and therefore Alexa integration will not work.

[larryllix]

47 minutes ago, bmercier said:

That's what I meant by offline. If it's not connected to portal, it's "offline", and therefore Alexa integration will not work.

I understand but it was between Alexa and ISY Portal which I had no control over. 

[dbwarner5]

When mine went down last night around 630 pm eastern time, I eventually had to reboot my router to get it back online at about 830pm as it didnt reconnect naturally. After reboot it was connected as usual. 

No Alexa and on the portal showed offline as well las in UDM. 

[larryllix]

10 hours ago, dbwarner5 said:

When mine went down last night around 630 pm eastern time, I eventually had to reboot my router to get it back online at about 830pm as it didnt reconnect naturally. After reboot it was connected as usual. 

No Alexa and on the portal showed offline as well las in UDM. 

I recently changed my router ISP / factory set IP address lease time, from 3 days down to 12 hours. Perhaps that resolved mine earlier, on it's own.

[drprm1]

Down again?

[tlightne]

I am working just fine...

[Geddy]

19 minutes ago, drprm1 said:

Down again?

No issues here. Portal page shows my device has been online since Thursday evening (6/12). 

[drprm1]

Rebooted and back on. Does “my.isy.io” just show if it is connected to my Eisy? UD mobile notified me that was offline so I assumed that meant the portal was down (like it has been recently).

Where exactly would I see that the portal is down as opposed to lost connection? (If there is a way)

[Geddy]

1 hour ago, drprm1 said:

Where exactly would I see that the portal is down as opposed to lost connection? (If there is a way)

When you log into my.isy.io there should be a green dot/circle next to the device. Just hover over that and it will show when it connected. If it isn’t green then it means disconnected and hovering over it will show when it disconnected.

Disconnections don’t always indicate portal issues. It could be ISP/local network issues.

If you get login errors when trying to log into my.isy.io might indicate a portal issue.