After 6.0, I'm stuck at AC "Starting Subscription"

[someguy]

after following instructions, including updating java, rebooting the Eisy, deleting java data, etc. when I log into the admin console, it comes up and connects.  I can see all of my nodes, but the process of the Admin Console starting up gets stuck at "Starting subscription".  

any suggestions?  I have not done a complete power down and reboot (as instruction suggest) because I am not at home for a time. 

[macjeff]

13 minutes ago, someguy said:

after following instructions, including updating java, rebooting the Eisy, deleting java data, etc. when I log into the admin console, it comes up and connects.  I can see all of my nodes, but the process of the Admin Console starting up gets stuck at "Starting subscription".  

any suggestions?  I have not done a complete power down and reboot (as instruction suggest) because I am not at home for a time. 

 

1. Did you leave it for a while.  Mine literally took like 30 min or more with multiple reboots it did on its own.

2. In the future I would not do any upgrades when you are not around unless you have a non-isy switch like a KASA switch to power cycle the unit.

3. Can UD Mobile get into it?  Maybe you can use it to reboot or to run upgrade packages again.

Edited Tuesday at 01:18 PM by macjeff
accidentally posted too early

[someguy]

@macjeff I did the upgrade yesterday so its been 12 hours.  the "starting subscription" is still "initializing" and has been doing so for 30 minutes or more. 

UD mobile seems to know the status of the devices but does not have ability to control any of them.  

I already tried a reboot of the Eisy from UD mobile and it did reboot but the "starting subscription" persists.  

[larryllix]

My v6.0.0 upgrade destroyed my SSD in my Polisy. With the forum down last night and now my PLM not functioning for some parameters I am really stuck.

PLM Restore, attempting to restore devices, factory resetting my PLM and starting over doesn't seem to do a complete repair. A new SSD brought some things back up.

I am stuck. My WiFi devices seem to function but Insteon devices are pooched.

I paid for a new subscription to ISY Portal because my spare Polisys wouldn't connect and I couldn't discover how to port my subscription over to it. Now I have two subscriptions despite it forcing me to open another Paypal account.

This thing is a non-functional mess now and still showing v5.9.1.
 

[macjeff]

5 minutes ago, larryllix said:

My v6.0.0 upgrade destroyed my SSD in my Polisy. With the forum down last night and now my PLM not functioning for some parameters I am really stuck.

PLM Restore, attempting to restore devices, factory resetting my PLM and starting over doesn't seem to do a complete repair. A new SSD brought some things back up.

I am stuck. My WiFi devices seem to function but Insteon devices are pooched.

I paid for a new subscription to ISY Portal because my spare Polisys wouldn't connect and I couldn't discover how to port my subscription over to it. Now I have two subscriptions despite it forcing me to open another Paypal account.

This thing is a non-functional mess now and still showing v5.9.1.
 

I would file a ticket.  They can rebuild it.  One thing that needs to be clear is this upgrade can take a LONG time.  For me it was almost an hour.  Some may be longer or shorter.  You have to wait until it comes up as 6.0 (and then delete the java cache) in admin console.  That may not be the issue.

33 minutes ago, someguy said:

@macjeff I did the upgrade yesterday so its been 12 hours.  the "starting subscription" is still "initializing" and has been doing so for 30 minutes or more. 

UD mobile seems to know the status of the devices but does not have ability to control any of them.  

I already tried a reboot of the Eisy from UD mobile and it did reboot but the "starting subscription" persists.  

File a ticket but in order for them to do a remote session you must either have SSH open from remote or you need to have someone there to turn on screenshare.

[larryllix]

17 minutes ago, macjeff said:

I would file a ticket.  They can rebuild it.  One thing that needs to be clear is this upgrade can take a LONG time.  For me it was almost an hour.  Some may be longer or shorter.  You have to wait until it comes up as 6.0 (and then delete the java cache) in admin console.  That may not be the issue.

File a ticket but in order for them to do a remote session you must either have SSH open from remote or you need to have someone there to turn on screenshare.

Now I just get "You must reboot your system" messages constantly, mixed in with the "Do not reboot your system"

Strange that REST inputs to variables and WiFi, PG3 items all seem to function but programs do not trigger or complete.

Looks like a re-image SSD is going to happen, again.
 

[dbwarner5]

Upgrades w/o any problems. AC working as expected, again no problems

But how do you access the new UI?

[Geddy]

15 minutes ago, dbwarner5 said:

But how do you access the new UI?

https://wiki.universal-devices.com/Eisy:User_Guide#eisy-ui

[giomania]

Where are the instructions that mention any actions to take post-upgrade. Here is the official upgrade post I saw. 

 

Instructions:

• Backup your Z-Wave if any (Z-Wave | Backup)
• Backup your IoX (File | Backup IoX)
• Backup your PG3 
• Click on Upgrade Packages in Admin Console | Configuration tab. Do NOT use ssh as it will brick your system.

[MLoSapio01]

10 hours ago, someguy said:

after following instructions, including updating java, rebooting the Eisy, deleting java data, etc. when I log into the admin console, it comes up and connects.  I can see all of my nodes, but the process of the Admin Console starting up gets stuck at "Starting subscription".  

any suggestions?  I have not done a complete power down and reboot (as instruction suggest) because I am not at home for a time. 

I’m also having this issue. Must relate to the portal login link. If I go local login I have no issues. 

[dbuss]

45 minutes ago, MLoSapio01 said:

I’m also having this issue. Must relate to the portal login link. If I go local login I have no issues. 

Have you checked this?

Slow or Hanging Admin Console: 

If the console is slow, you may need to allocate more memory to the Java runtime. You can do this by opening the Java Control Panel, going to the Java tab, and adding or modifying the -Xmx runtime parameter, for example, to -Xmx512m to set the maximum memory to 512MB

[MLoSapio01]

Will try it but this is what I see as of now... a socket error and then this infinite waiting game 

 

[apostolakisl]

On 9/30/2025 at 9:30 AM, larryllix said:

Now I just get "You must reboot your system" messages constantly, mixed in with the "Do not reboot your system"

Strange that REST inputs to variables and WiFi, PG3 items all seem to function but programs do not trigger or complete.

Looks like a re-image SSD is going to happen, again.
 

This is exactly what I was getting and I am confident it is because the drive partition was only 3GB.

 

[someguy]

here is the solution for the original problem of this thread, the "starting subscription" error: 

Quote

Please try this:

ssh admin@eisy.local   (Password is admin)

sudo rm -rf /var/eisyui/ssl

sudo service udx restart

Then try again the Admin Console from portal.

this solved my problem and this solution was given to me by @BenoitMercier. 

[steven rhoads]

thanks someguy,

I was having the same problem. The udx restart command did the trick!

[MLoSapio01]

Can confirm - this worked! 

 

Thanks all!