Told my Eisy to upgrade but now I can't connect to it. UD Mobile is saying it is offline. I tried unplugging power and plugging back in to reboot but no luck. What else can I do?

Thanks

Have you tried accessing the eisy via the admin console

Yeah IoX launcher says not found so can't get to the admin console. I unplugged it and let it sit for a while but no luck. I should have not tried to upgrade since it was working.

Edited Tuesday at 10:19 PM1 day by GregE

What was your firmware version before the update

Clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

Let me know if that helps

5.8.4

No luck.

isy.io says it's offline

It's best to open a support ticker. Don't try anything else

My Tickets - Universal Devices - The Most Powerful Automation, Energy Management, and IoT Platform

Thanks. I appreciate your help.

While you wait for UD to get back to you, try a new power supply.

Two useful things to know as you open a ticket:

• Can you see it in your router'sdevice table? If so, can you ping it?

• Be prepared to hook up a keyboard and a hdmi screen if asked to do so.

After clearing your Cache, try to connect to it directly via http://<your eisy ip address>:8080/admin.jnlp

This will download an AC shortcut called Admin.jnlp. Clicking on that should take you directly to a sign in screen versus the AC launcher. This will eliminate quite a few of the possible "in-between" issues.

However, it sounds like your Eisy may be locked up .

18 hours ago, Guy Lavoie said:

Two useful things to know as you open a ticket:

• Can you see it in your router'sdevice table? If so, can you ping it?

• Be prepared to hook up a keyboard and a hdmi screen if asked to do so.

Yeah I can ping it and they did ask me to do that but I have neither at home so will have to bring one once I am back at work.