This has been an ongoing trend for a while (probably over a year now), but I'm just now getting more annoyed with it since I have to open the admin console more for the updates I'm making around the house.

Anyway, whenever I open the admin console, I am met with the ghosts of error messages past.

Sometimes more than one (as seen below), sometimes only one (usually the AutoUpdate Status/Authorization Failed! message) will always appear whenever I open the admin console. It doesn't matter if I clear the message, clear the Java cache, try a different machine, reinstall Java, reboot IoX, reboot eISY, etc. I am always met with a slew of error messages when I open the admin console.

Has anyone else encountered this and know how to get rid of them for good?

Wnen you finally clear the messages what is the IoX Finder displaying

It appears that the finder is trying to open a device rather than your ISY. Try to add your controller to the finder, then delete the bad address and then hit save

Just now, Techman said:

Wnen you finally clear the messages what is the IoX Finder displaying

It appears that the finder is trying to open a device rather than your ISY. Try to add your controller to the finder, then delete the bad address and then hit save

When I clear the messages, it displays exactly what I would expect.

The IoX finder does appear to be locating the controller correctly. That's the right IP address and as far as I can tell that's the right URL format.
What am I missing?

Click on add, add a second line with the correct information. Then delete the first line and click on save.

Something must have gotten corrupted, not sure what.

What is your ISY firmware version

1 minute ago, Techman said:

Click on add, add a second line with the correct information. Then delete the first line and click on save.

Something must have gotten corrupted, not sure what.

What is your ISY firmware version

I guess that's what I'm not understanding. What would be the "correct information"? That's already the right IP address.
I'm on 6.0.4

Try this. Clear your Java cache, be sure to check all 3 boxes which will delete the IoX Launcher from your desktop, then download a new IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

You may have had an older version of the IoX Launcher The correct version of the Launcher has the UUID BEFORE the URL

1 hour ago, Techman said:

Try this. Clear your Java cache, be sure to check all 3 boxes which will delete the IoX Launcher from your desktop, then download a new IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

You may have had an older version of the IoX Launcher The correct version of the Launcher has the UUID BEFORE the URL

No luck. Same problem, even with the UUID before the url.

@MWoods329

Try removing power from your ISY for a minute

If that doesn't fix it then, if your on a windows computer, exit the admin console and delete the 5 files in the windows temporary folder that end in STATE.

those files will be rebuilt next time you open the admin console

Let me know if the above solved your issue

Edited Thursday at 12:05 AM4 days by Techman

4 hours ago, Techman said:

@MWoods329

Try removing power from your ISY for a minute

If that doesn't fix it then, if your on a windows computer, exit the admin console and delete the 5 files in the windows temporary folder that end in STATE.

those files will be rebuilt next time you open the admin console

Let me know if the above solved your issue

Any idea what directory those files might be in? I'm not seeing them in the temp folders or anywhere else.

In windows its located here. I believe the app data folder is hidden so you may have to enable "show hidden items" under view in file Explorer

C:\YOUR USER NAME\AppData\Local\Temp

The error popups are old historical persisted error records trapped inside IoX that never got cleared. Essentially ghosts from the past. IoX replays them every time the Admin Console connects. The issue isn't in your Java cache. It's stored... and currently trapped in IoX.

Try running a Restore Modem (PLM).

It should force IoX to rebuild its internal tables and clear the stale error states permanently.

12 hours ago, Techman said:

In windows its located here. I believe the app data folder is hidden so you may have to enable "show hidden items" under view in file Explorer

C:\YOUR USER NAME\AppData\Local\Temp

Thanks. Found it, but that didn't do anything for me either

9 hours ago, Diesel said:

The error popups are old historical persisted error records trapped inside IoX that never got cleared. Essentially ghosts from the past. IoX replays them every time the Admin Console connects. The issue isn't in your Java cache. It's stored... and currently trapped in IoX.

Try running a Restore Modem (PLM).

It should force IoX to rebuild its internal tables and clear the stale error states permanently.

Maybe a little bit of progress. Now there's only one error I get every time - the AutoUpdate Error

Your last remaining error seems to be a ghost from a legacy IoX auto-update mechanism that UD stopped using years ago.

The error flag is most likely stored in IoX's config flag rather than a table which is why the Restore PLM worked to clear all the others, but not this one.

Download a backup in Admin Console and then restore ISY with that backup. The legacy error flag shouldn't carry over in the backup so it should be gone for good.

1 hour ago, Diesel said:

Your last remaining error seems to be a ghost from a legacy IoX auto-update mechanism that UD stopped using years ago.

The error flag is most likely stored in IoX's config flag rather than a table which is why the Restore PLM worked to clear all the others, but not this one.

Download a backup in Admin Console and then restore ISY with that backup. The legacy error flag shouldn't carry over in the backup so it should be gone for good.

Sadly... nope. Still getting it after restoring the eISY from backup.

3 hours ago, MWoods329 said:

Now there's only one error I get every time - the AutoUpdate Error

When you're local to the machine go to this webpage: eisy.local:8443/WEB/sysconfig.txt

What version do you show for ISY? It should be the second section in this file. Even thoug above you said your 6.0.4 there was an issue early in the 6.x that was causing this "AutoUpdate" error, but that was said to have been resolved back in Sept 2025. If you're running 6.0.4 that should be after that time. You might need to run update again (this time run the update from eisy_ui). There has been some differences talked about elsewhere in the forums that the recent eisy/IoX update is better triggered from within eisy_ui than from the admin console side. (I'm not sure I buy into it, but it's based on people posting following up from support tickets).

If you run an update from eisy_ui and still have the issue when logging into java admin console please open a support ticket with UD for them to explore more troubleshooting steps so you and they can posisbly learn what happened or what is causing this issue.

Open a support ticket here: https://www.universal-devices.com/my-tickets

In the meantime, since your initial post said these errors have been going for over a year it's unclear why errors would happen for so long if you're apparently keeping the system updated.

I would suggest a full removal of IoX and Java from your system

• Clearing java cache - checking all 3 boxes in that process

• Remove java - using computer uninstall process and possibly using the java cleaning tool to be certain any traces of java or old java installs are removed from the comptuer.

• What computer OS are you using?

  • If Windows, I would then go to the "App Data" and search for any UD*.state files and remove them as well.

• Delete any admin.jnlp and/or start.jnlp from your computer - using older versions of these can cause unexpected random issues.

• Fully reboot the computer and start fresh

• Install current java only from java.com (https://www.java.com/en/download/).

• Download a fresh start.jnlp file from the UD website (clicking "My ISY" on the top right).

• Make sure you are not running any VPN or anti-virus/firewall programs and run the start.jnlp to put the IoX Launcher back on the desktop.

• Then open IoX Launcher and add "https://eisy.local:8443/desc" to your IoX Finder Window - this address alows you to login with local admin credentials. See if you gett he error.

• If you do not then log out of the java admin console and log into eisy_ui (https://eisy.local - in a browser) and be sure it fully loads.

• Then if you need to get back into the java admin console make sure you log out of the eisy_ui web interface and then open IoX Launcher again.

These are just my thoughts of troubleshooting...you have been given a lot of steps to complete previously and seem to have cleared up all but one issue that if you've been having that issue for over a year something has remained "broken" through updates that you have apparently been keeping up with. Hopefully this might help. Ultimately, at this point UD would be the best bet for final troubleshooting steps if the above process doesn't resolve the issue.