Monday at 12:42 PM2 days I have used thr ISY for decades and been a member of this board for a long time. I need help. I am 81 years of age and my mental faculties are in decline.This morning when I awoke none of my spokens or programs worked. I rebooted all hubs, reset switches and powered the ISY994i I off and on. It was then I noticed the ISY had a blinking error light. I am aware I need to upgrade my technology. If so, I am going to need hands on technical assistance from UDI to get this done. I am aware I will need to pay for the equipment and technical assistance. If this is possible how can I proceed? Please help.
Monday at 12:55 PM2 days ISY994 is obsolete, so it is out of our support timeframe. However it is very likely the SD card has gone bad. If you have backup this may be the easiest/quickest repair.
Monday at 01:18 PM2 days Author Thank, Javi. I want to upgrade my system, but I am going to need hands on help for which I will pay. Can UDI remote in and do that? I have an older backup of my ISY that should suffice.
Monday at 01:34 PM2 days @DWheeler ,Yes of course. We have professionals, such as Mr. Steve Lee, who can remote in and fix things for you:Each product also comes with a variation that includes Installation Support, such as [this one].With kind regards,Michel
Monday at 02:22 PM2 days Author Thanks, Michel. UDI has been and continues to be an amazing company with extraordinary leadership. I will be going on a week long vacation starting next Saturday. Would you be so kind as to tell me how to contact Steve when I return?
Monday at 02:37 PM2 days Hi Donnie!Once you place the order, Steve will contact you.With kind regards,Michel
Monday at 08:03 PM1 day Author 5 hours ago, Michel Kohanim said:Hi Donnie!Once you place the order, Steve will contact you.With kind regards,MichelI will be going on vacation for a week beginning this Friday. I will place the order as soon as I return. I have all Insteon devices, a maximum of 50. Which EISY will best meet my needs?
Monday at 08:07 PM1 day Hi Donnie,Have a good vacation!eisy | lite would be perfect. You do not need the r2.
Monday at 09:13 PM1 day @DWheeler One thing you can try to get your ISY994 running while your're waiting for your new hardware:Remove power from the ISY, remove the SD Card and clean its contacts with a soft eraser, replace it and power up the the ISYLet me know it that helped.
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