I have a couple of Zwave-LR devices (amongst a bunch of other Zwave normal mesh units), and the most recent i got is an outdoor double plug ZOOZ model Zen14 800LR. I'm wondering how to tell whether this thing is working in LR mode. The range seems poor, to be about the same as my old Zwave normal plugs when I test them. I'm just wondering if this ZOOZ is backwards compatible and somehow thinking it should be in with the normal Zwave mesh?

If understand it, you’ll need to remove the device as it would have been added as a mesh device and add it back as LR device. Have you updated the firmware on the ZMatter dongle?

The biggest indication of LR operation is the node number. It should start at 256. I don't know what your Zwave dongle is, I have the ZMatter, so node names are prefixed with ZY. My first (and only) LR device thus has node name ZY256.

But you would have to have included it as a LR device, with some setting up. Notice how the Zwave setup screen below shows the Z-Wave Region as US LR:

Then there is the dongle firmware update and everything else that needs to be done:

Looks like I'm out to lunch on a whole bunch of stuff here, because my node does not start above 256, and I don't see anywhere to see the ZMatter version. Thought it was somewhat up to date, but obviously ZMatter is another animal. So I have to hook it up to a Windows device to upgrade it?

1 minute ago, johnstonf said:

Looks like I'm out to lunch on a whole bunch of stuff here, because my node does not start above 256, and I don't see anywhere to see the ZMatter version. Thought it was somewhat up to date, but obviously ZMatter is another animal. So I have to hook it up to a Windows device to upgrade it?

Yes. If it was never updated, your ZMatter dongle is very likely at firmware 7.32. You can see the version in eisy-ui by going into the Z-Wave menu and clicking on X-Ray -> DH Controller. Here's mine after the update, see how the APIVersion = "07.46"

To install as Zwave LR the device must be installed using Smart Start in eisy=ui

1 hour ago, Guy Lavoie said:

Yes. If it was never updated, your ZMatter dongle is very likely at firmware 7.32. You can see the version in eisy-ui by going into the Z-Wave menu and clicking on X-Ray -> DH Controller. Here's mine after the update, see how the APIVersion = "07.46"

Yes, you're correct. It's at 7.32.
what's the procedure for upgrading it?

11 minutes ago, johnstonf said:

Yes, you're correct. It's at 7.32.
what's the procedure for upgrading it?

Can this now be done from EISY-UI, or Mac?, or does it have to be Windows?

For the procedure, read the forum thread I referenced earlier. Pay attention to the posts written by me and @junkycosmos .

For using a Mac, you'll have to figure out the equivalences on your own. @Javi mentions having used a Mac.

Read the whole thread before getting started.

Edited Thursday at 11:08 PM1 day by Guy Lavoie

I used mac, my instruction are on wiki

Thanks, all y'all, I was able to upgrade using my Mac. I stopped at 7.45, maybe I'll go to 7.46 at some point.

Is the LR now working?

2 hours ago, Guy Lavoie said:

Is the LR now working?

After a few heart-stopping moments and being up till 3 am, I finally got completely upgraded on everything, and it's working this morning after a few reboots and holding my tongue just the right way. I finally upgraded to 7.46 because it was timing out trying to SmartStart add the ZooZ 800LR switch, but it's still timing out.

Here's a screenflow... https://youtu.be/uigRtHaZa1E

I've also attached a couple of logs that I referenced in the above video .

combined-logs-2026-10-23T14-13-22.zip

As you have found out, "Long Range" is actually describing the time and effort needed to get it working...

But have you properly factory reset the device you're trying to add first? I had previously added my Shelly device as a regular mesh device, and doing a ZWave exclude wasn't working, So I ended up factory resetting it (pressing the button on it while plugging it in).

The fact that the LR radio button is on by default would indicate that your dongle configuration is correct.

Edited 20 hours ago20 hr by Guy Lavoie

I didn't know about factory reset!
(I did it successfully, but still same timeout... "Discovery Timed Out")
I'm quite sure it's actually seeing it, but just not finishing the interview.

Edited 19 hours ago19 hr by johnstonf

Ok, just to make sure nothing got looked over. The Long Range box was checked after you finished the dongle upgrade process, right?

Did you end up needing to use the Zsniffer tool to enable it?

I need to be a little bit careful answering this because I'm not sure. It seemed pretty smooth, and I didn't have to answer anything about license or use ZSniffer to get these options that I've shown in the screenshot, is that what you mean?

11 minutes ago, johnstonf said:

I need to be a little bit careful answering this because I'm not sure. It seemed pretty smooth, and I didn't have to answer anything about license or use ZSniffer to get these options that I've shown in the screenshot, is that what you mean?

I don't know if this short video helps?
https://youtu.be/D7nxfQyJ8go

No, I meant in the dongle upgrade screen, that I posted above. Is the Z-wave Long Range box checked?

Ah sorry, I hadn't seen the video (I was outside just reading your post on my phone). Looks like it's set ok.

Do you have another, different LR module you could try?

Edited 17 hours ago17 hr by Guy Lavoie

1 hour ago, Guy Lavoie said:

No, I meant in the dongle upgrade screen, that I posted above. Is the Z-wave Long Range box checked?

Ah sorry, I hadn't seen the video (I was outside just reading your post on my phone). Looks like it's set ok.

Do you have another, different LR module you could try?

I didn't have to check off the long-range option...

The only difference left compared to mine is that I also turned on the fast communications feature. You could give that a try.

Factory reset zwave device + reboot eisy so we are starting fresh. Wait at least 5 min after reboot.

Remove Z-Wave device from power (very important!) > Scan QR Code, click next (or whatever), reapply power.

If it fails attache the combined logs again.

3 hours ago, Javi said:

Factory reset zwave device + reboot eisy so we are starting fresh. Wait at least 5 min after reboot.

Remove Z-Wave device from power (very important!) > Scan QR Code, click next (or whatever), reapply power.

If it fails attache the combined logs again.

Followed this to a T, and it failed the same way again. I have a screenflow and logs attached.

Screenflow: https://youtu.be/UiMYUan1zns

Logs: Attached

combined-logs-2026-10-24T00-28-13.zip

9 minutes ago, johnstonf said:

Followed this to a T, and it failed the same way again. I have a screenflow and logs attached.

Screenflow: https://youtu.be/UiMYUan1zns

Logs: Attached

combined-logs-2026-10-24T00-28-13.zip

Have you tried a different LR device, if you have one on hand?

1 hour ago, johnstonf said:

Followed this to a T, and it failed the same way again. I have a screenflow and logs attached.

Screenflow: https://youtu.be/UiMYUan1zns

Logs: Attached

combined-logs-2026-10-24T00-28-13.zip

Perfect, for some reason S2 Security is failing for this device, not sure of the reason. What is the MFG and model? Also if you have a link to purchase to verify that would be great.
What is the dongle, Z-Matter?

[2026-10-23 19:10:52.979] [D] [...] Security S2 inclusion timeout event
...

[2026-10-23 19:10:52.979] [W] [...] Node 300:0 CC SecurityS2: Security S2 key negociation with node 300 failed, KEX fail reason: Unknown Security S2 KEX failure reason (0)

....

[2026-10-23 19:10:53.011] [I] [...] Node 300:0 CC SecurityS2: SmartStart inclusion failed, trying to remove this device