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eisy upgrade experience today

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I decided to upgrade my eisy R1 to the new release today.

Starting from these versions, I did a backup and then proceeded to upgrade using eisy-ui:

image.png

Two hours later and several bumps along the way, I seem to have it updated:

image.png

I documented the whole process for my notes. I can share those if asked.

End results:

UDMobile appears to be getting push messages OK. Alexa voice commands are working as expected. Admin Console is working OK.

Only outstanding issue I have right now is I cannot use Firefox (my default browser) to access the secure address https://eisy.local or https://192.168.0.76/nodes

It returns "eisy.local is not reachable". Yet it works OK if I use the insecure address http://eisy.local

Chrome seems to work most of the time with the secure URL, although sometimes I have to try more than once before the credentials page will appear.

I've tried deleting cache and data files in Firefox but it didn't seem to make a difference.

What can I do to get Firefox to cooperate with eisy-ui and the secure address? Do I even need to use that if I'm inside my house?

I used Firefox (also my default browser) everyday with Eisy-UI. I will say that I have a old version of Firefox I'm not sure what might be happening to yours..

16 hours ago, IndyUDIuser said:

I've tried deleting cache and data files in Firefox but it didn't seem to make a difference.

Did you try Ctrl + Shift + R?

My brother had this happen on his Mac using Safari, he had to go into Developer and delete his cache there, then it started working. Same experience with Chrome, worked fine.

  • Author
50 minutes ago, mmb said:

Did you try Ctrl + Shift + R?

My brother had this happen on his Mac using Safari, he had to go into Developer and delete his cache there, then it started working. Same experience with Chrome, worked fine.

I'm on a Windows 11 laptop. I tried CTRL+SHIFT+R but all it seems to do is refresh the page.

I'm still poking around trying to figure this out. It may have something to do with UDI using a self-signed certificate and Firefox doesn't like it.

Still haven't found a solution.

6 minutes ago, IndyUDIuser said:

I'm on a Windows 11 laptop. I tried CTRL+SHIFT+R but all it seems to do is refresh the page.

Firefox is a good browser but can be such a pita.

Have you tried this? Delete site data?

image.png

If @mmb suggestion doesn't work, check in your router settings and see if IPv6 is turned on. If it is, as a test, try turning it off and clear cache in Firefox and try again.

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34 minutes ago, DennisC said:

If @mmb suggestion doesn't work, check in your router settings and see if IPv6 is turned on. If it is, as a test, try turning it off and clear cache in Firefox and try again.

I don't use IPv6 because my ISP does not support it yet.

  • Author

I tried clearing all my history in Firefox again and rebooted my Windows laptop. This did not help.

I found some useful tips in the FAQ's on this page:

https://forum.universal-devices.com/topic/47042-eisy-ui-is-getting-there-heres-where-we-stand/

I created several Windows shortcuts using different browsers and methods. Only the first four work reliably.

image.png

I keep seeing a message "Firefox can't connect to the server at eisy.local:3000". Mostly in the last two shortcuts. Is 3000 the default port?

I think this has to do with them using self-signed certificates. Firefox is just too "safe" for this application.

I'm reluctant to use the first two shortcuts with hard-coded IP addresses since they will probably fail the next time I reboot the eisy and it gets a new IP address.

I'll probably just use #4 since it is encrypted and seems to work reliably. Here is the command I used in that Windows shortcut if you're interested:

"C:\Program Files\Google\Chrome\Application\chrome.exe" "https://eisy.local"

One small bonus: eisy-ui works with my password manager so I can log in with one click. I could never do that with Admin Console. No more having to type my long portal ID and password. Yeah!

18 minutes ago, IndyUDIuser said:

I don't use IPv6 because my ISP does not support it yet.

Is there a possibility you ISP has turned on support for IPv6? This is the exact symptoms I experienced right down to being redirected to port 3000.

If you have access to the router settings, I still suggest just double checking......

32 minutes ago, IndyUDIuser said:

I keep seeing a message "Firefox can't connect to the server at eisy.local:3000". Mostly in the last two shortcuts. Is 3000 the default port?

3000 is the PG3 port. Is the PG3 service running?

Does https://eisy.local/ work in privacy mode?

Edited by mmb

  • Author

I went into my router and reserved the IP address for the eisy so now I don't have to worry about it changing.

It is a standard IPV4 address.

My TP-LINK router shows IPV6 capability setting is turned off.

I went to this site and it says I do not have IPV6: test-ipv6.com

The Wiki shows the comments below. I've never been asked to accept a self-signed certificate. I rarely look at PG3 so I assume it is working. The embedded link in their comments doesn't work (same 3000 error).

image.png

  • Author

image.png

I migrated my plugins (I only use one for notifications). Is it OK to disable PG3?

(Sorry for the hand-holding...)

7 minutes ago, IndyUDIuser said:

I migrated my plugins (I only use one for notifications). Is it OK to disable PG3?

Yup, off

Still thinking about the other problem, try https://eisy.local:443 to see if FF is doing something to the url.

  • Author

Nope. "eisy is not reachable". I'll just use the IP address.

Now I cannot find the "Remove from PG3" option.. Do I just use the PG3 dashboard and delete button?

image.png

13 minutes ago, IndyUDIuser said:

Now I cannot find the "Remove from PG3" option.. Do I just use the PG3 dashboard and delete button?

I didn't, eisyui/Settings. uncheck Enable PG3

image.png

Edited by mmb

26 minutes ago, IndyUDIuser said:

Nope. "eisy is not reachable". I'll just use the IP address.

Firefox has a handy url resolver so you can check what eisy.local resolves to.

Type about:networking#dnslookuptool in the browser address bar.

Mine looks like this:

image.png

You can click DNS on the same page and clear cache there.

Good luck.

  • Author
2 hours ago, mmb said:

I didn't, eisyui/Settings. uncheck Enable PG3

image.png

Thank you! That worked.

  • Author
2 hours ago, mmb said:

Firefox has a handy url resolver so you can check what eisy.local resolves to.

Type about:networking#dnslookuptool in the browser address bar.

Mine looks like this:

image.png

You can click DNS on the same page and clear cache there.

Good luck.

Mine resolves to the same IP address I already knew about.

Thanks for the handy tip. I did not know you could do this in Firefox.

  • Author
2 hours ago, mmb said:

You can click DNS on the same page and clear cache there.

@mmb This was a HUGE help. I cleared the cache and now all of my shortcuts to eisy-ui are working.

UDI needs to put this on their wiki pages.

Thank you again.

  • Author

Day 2: I'm really starting to like this eisy-ui! Much easier to use then Admin Console (so far).

Some comments:

I added a new Insteon Appliance Module to my setup and at the end of the linking process it asked me if I wanted to rename it. This was helpful, but then it failed. I got an error "Failed to determine physical device root for 54.8A.EF". I tried a second time and it failed again. I went ahead and finished the process and then was able to right-click the new node and rename it.

I tried to drag and drop the new module into an existing folder of all my Living Room modules but alas, no drag-and-drop. I just right-clicked it and moved it easily. No big deal.

On the Programs page there is a column titled "Status". It shows True if the program is enabled and False if it is not. Yet there is already another column titled Enabled. So what is the purpose of the Status column, since it seems to be redundant?

On the Programs page there are seven columns. What is the ID column for? It seems to be useless.

On the Programs page there are seven columns. If I click on a program a details page opens up that covers half of those columns. It would be nice if that half-page had a "Close" button at the top to return to the previous display. I know I can get rid of it by clicking on a folder in the program tree (twice) but a close button would be more obvious.

The colors, fonts, and icons used in eisy-ui are MUCH better than in Admin Console. I always struggled with the tiny indecipherable icons in AC. This is much better.

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