XML Parse Error then Socket Open Failed java error

[someguy]

I am trying to access my ISY and I get these errors:

 

XML Parse Error https://url.com:443/desc

 

then after I click okay on that, it says:

 

Socket Open Failed java.lang.NullPointerException

 

suggestions?

[Xathros]

What version of the ISY firmware are you running and what version of Java do you have ?

 

-Xathros

[someguy]

What version of the ISY firmware are you running and what version of Java do you have ?

 

-Xathros

 

Java version 7 update 5.

 

not sure on ISY, but within a few months old version. can't access it now to find out.

[Michel Kohanim]

Hi someguy,

 

In all likelihood, your dynamic dns is no longer pointing to ISY your router. Can you get to your ISY locally?

 

With kind regards,

Michel

[someguy]

when I was getting those errors, the admin console would open up with no data in it and the errors overtop.

 

I tried getting in again now and it works fully and normally.

 

does it still sound like a dddns problem?

[Michel Kohanim]

Hi someguy,

 

Yes, very much so especially since you were accessing it remotely.

 

With kind regards,

Michel

[someguy]

I had some more intermittent trouble getting in to my ISY remotely again this morning. It was giving the same errors, but after three or four tries, it worked. I checked my IP Address and it has not changed for months or longer.

 

Does this still sounds like a dynamic dns problem? If so, what is the work-around?

[Michel Kohanim]

Hi someguy,

 

I cannot be certain. The bottom line is that you cannot communicate with your ISY remotely so, the cause may be one of the following:

1. Your computer firewall

2. Hardware firewall between your remote site and ISY

3. Dynamic DNS

4. No connectivity at ISY location or router issues

5. ISY is too busy doing something ... check Error Log and look for any errors during the times that you had connectivity issues

 

With kind regards,

Michel