Michel Kohanim

Hi Michael, If you can access your ISY remotely using a browser, you SHOULD be able to do the same with MobiLinc as long as you use the same URL. With kind regards, Michel

Hi hyounker, Thanks for trying. Enable Internet Access has nothing to do with notifications. The main issue is that DNS queries are not going through. As Xathros suggested, I think it has to do with some type of permission in your router. I just do not know which? With kind regards, Michel

Hi Ron, 404 means not found. What port do you use for remote access and are you certain that the same port is not being forwarded to something else? What do you do to recover? Or, does it recover by itself? With kind regards, Michel

Thanks LeeG, we owe you a brewery! With kind regards, Michel

Hi Ron, 1. As far as spurious IR signals and if you do NOT have any IR anywhere, then they are noise generated by other devices picked up by ISY. If Tim's recommendation of putting a black tape on the sensor does not help, then please contact our support and we'll send you another IR sensor to try 2. A stupid question: do you actually have humidity sensors installed? I do get 70 to 80% on mine and I do not have any installed. With kind regards, Michel

Hi Xathros, Just verified that we do indeed keep everything in Java's temp folder. Are you sure you have Keep temporary files enabled for your Java? We also discussed storing in ISY but soon realized that it would then make the theme dependent on the last person who changed it regardless of the computer. With kind regards, Michel

You do not see anything in the event viewer? OR, event viewer does not even pop up? With kind regards, Michel

Hello TheWabit, Can you please let me know the configuration of your scene? i.e. what are controllers and what are responders? With kind regards, Michel

Hi djones1415, I think your port forwarding rules are no longer there. If you used File | Enable Internet Access, please retry it. This said, it's always best to create port forwarding rules manually: http://wiki.universal-devices.com/index ... PnP_Router With kind regards, Michel

Hello hyounker, I do not think your router is allowing you to use DNS queries when setup with a static IP address. Would you be kind enough to configure your ISY with DHCP and retry? With kind regards, Michel

Hi Tim, I have never seen this on a MAC but the new GateKeeper security might have something to do with it. Can you please go to Tools | Diagnostics | Event Viewer, change the level to 3, and then query any one of your devices? What do you see in the Event Viewer? With kind regards, Michel

Hi Xathros, Definitely not normal. We'll take a look and let you know. With kind regards, Michel

Hi Ron, Can you please define sporadic? i.e. what's sporadic? With kind regards, Michel

Hello az1324, Sincere apologies for tardy reply. Yes, indeed it should be supported. And, thus my claim that we have never ever seen those. Have you seen them? With kind regards, Michel

Hi Ron, Venstar should support humidity and ISY should report it. With kind regards, Michel

Hello az1324, Thanks so very much for the feedback. Please note that based on the developers doc: cmd = INSTEON command param = param 1 if (cmd == LIGHT_ON_INSTEON_COMMAND) { if (param == 0x01 || param == 0x04) { //Dry set DRY node ON set WET node OFF } else if (param == 0x02) { //Wet set WET node ON set WET node OFF } } else if (param == LIGHT_OFF_INSTEON_COMMAND) { if (param == 0x04) { //Wet set WET node ON set DRY node OFF } } So, in essence, what you are doing is using raw data whereas ISY tries to figure out what they mean. This might be OK for you as I am sure you are pretty well versed in all things INSTEON but adding multiple nodes to a simple device makes it quite difficult for us to support (all different permutations). Furthermore, as you can see above, this code is NOT common. As such, adding nodes will indeed impact the code base. In all cases, I am very eager to see whether or not you get 4 group commands every 24 hours. With kind regards,

Hi Adam, No, successful device comm is not necessary to remove a device from ISY. With kind regards, Michel

Hi fwoitine, I am so very sorry to hear. Would you please: 1. Upgrade to 3.3.10 (which is our current official release) 2. Clear your Error Log 3. Keep an eye, and if you still experience problems send your Tools | Error Log to support@universal-devices.com With kind regards, Michel

Hello rsansev, If you want to control your thermostats using ISY, you can NOT use NEST or Ecobee. Ecobee has a much higher likelihood of support as they just started a Beta. NEST is basically a very closed environment unless you wish to reverse engineer network traffic to/from NEST to its Mothership (of course, I am certain elvisimprsntr can help you with that ). Here is current list: 1. 994i Series Venstar and SmartLabs INSTEON thermostats 2. 994i Z Series In addition 994i Sereis thermostats, you can use high powered Zigbee RCS (TZ45) thermostats 3. 994i ZW Series (the name might change) In addition to 994i Series thermostats, most ZWave thermostats including but not limited to TRANE, Wayne Dalton, Honeywell, etc. Please note that ZW is not out yet but alpha should be very very very shortly. With kind regards, Michel

Hi az1324, The main issue is that heartbeat is a broadcast and not multicast (to a group) so a) we have not yet seen this message and we have to be cognizant of all 99s out there. Adding another node is certainly doable but might cause the code size to exceed that of 99. So, for now, if anyone can keep the event viewer on for more than 24 hours and monitor messages from leak sensors, it would be fantastic to see how many actually get this message. With kind regards, Michel

Hello wingman1487, We have had reports of DNS issues with a few ISPs. I think there's one DNS server out there that is contributing to these issues. If you don't mind configuring your ISY with a static IP address (ensuring that the IP is outside your router's DHCP range), then I do recommend using the following Google public DNS servers: 8.8.8.8 OR 8.8.4.4 Or, if you wish (not recommended), just have your router point to these servers for DNS. With kind regards, Michel

Hi Michael, LeeG is 100% correct. If you are still having issues, please do not hesitate to contact our tech support team (links below). With kind regards, Michel

Hello elvisimprsntr, Please do be kind enough to send your error log to support@universal-devices.com. Others reporting system hang after upgrade, we are investigating. With kind regards, Michel

Hi wingman1487, 50010 means DNS error (http://wiki.universal-devices.com/index ... MTP_Errors ). It seems as though ISY has a very hard time with your DNS server (router). With kind regards, Michel

Hi Xathros, Are you saying that every time you restart MAC, it clears the temp Java memory. If that's the case, we have to think of a better solution. With kind regards, Michel