Michel Kohanim

Hi Dogan Bora, Unfortunately, we cannot take advantage of EZRain's internal programs. You must use ISY's programs. With kind regards, Michel

Hi Simon, Those numbers are quite strange especially the 16. The 140 I can understand since communicating with the thermostat requires using the actual setpoint x 2. Sometimes, the thermostat might act erratically since the group commands it sends use the actual temp. I do not think this has to do with your SWL35. If you don't mind, please send me the program that was running at that time. With kind regards, Michel

Hi, Would you please go to the IR tab, press the IR_003 button and ensure that ISY is hearing it (it gets highlighted). With kind regards, Michel

Hi Dogan Bora, I think you are set ... that should do be sufficient. With kind regards, Michel

Hi Brian, Thanks so very much for the update. I am so very pleased to hear that everything is working properly (except the brightness). The answer to your question is: in most cases yes. Unless, you had your ISY crawl your KPL and there were too many orphaned links (not very likely). With kind regards, Michel

Hello pemoller, SmartHome does have a 220 SWL but it's a little strange looking: it's basically two 120v SWLs. Apart from that, I am not aware of any other 220v relays. With kind regards, Michel

Hi Brian, SWL versions below 4.5 do not allow for the backlight to be adjusted using programing. What version of SWL do you have? As far as the KPLs, I really do not know where to go from here. I do have versions 2D and 36 for both of which I can adjust the backlight levels. The difference between the UI from our website and ISY is practically nothing except that in some rare cases, if we have UI changes, then we just upload it on the website so that you do not have to upgrade the firmware. Now, back to your IOLinc. I was not aware of this feature mostly because I have to experiment with things just to make sure they do what they should. Now, the main questions for me: 1. Does ISY show the correct status for the sensor node for each and every one of your IOLincs? If so, what happens if you query the IOLinc? Is the status still correct? (i.e. does it show whether or not the door is opened/closed?) 2. I assume you have a scene with the IOLinc relays as responders and a KPL as a controller, correct? 3. Can you please (one more time) explain what happens now. I understand what should happen but I need to better understand what does actually happen With kind regards, Michel

Hi Illusion, Thanks for the tip ... indeed that works properly. I wonder what's the cause. Jeff, Fan should also update when you go from Auto to On. The only time it may not work is if you change the mode quickly which does not give enough time for the dongle to sense the change. With kind regards, Michel

Hi all, Thanks so very much for the verification. Appreciate it. Illusion, I have the same problem with my MAC. The problem is that I have yet to find a JVM 1.6 that supports 32 bit systems. Unfortunately, mine is 32 bits and that's why everything reverts to 1.5. Does anyone else have a problem with the fan state not reporting? With kind regards, Michel

Hi Brian, Apologies for a tardy reply. As far as the KPL On/Off button, are you certain that you are not describing the non-toggle mode? As far as I remember, that's the only mode that lets you have the On button not toggle (with off). There's also one more option which is called mutual exclusivity: when buttons {...} are on buttons {.,.} are off and vice versa. If you see the on/off level for your SWL as well, then please update your firmware to 2.7.14 (you have 2.7.13) and make sure you clear your Java cache. Alternatively, you might want to try the following URL to see if you have the same behavior before upgrading to 2.7.14: http://www.universal-devices.com/99i/2.7.14/admin.jnlp As far as your IOLinc, from what I understand, Momentary C means that the relay's status is equal to the sensor status (unless reversed). In short, whenever the sensor is shorted, the relay is shorted and whenever the sensor is opened the relay is opened. From my experience with Garage doors, I am not certain how you could use this mode. Depending on the SWITCH mode for your garage door opener, the best modes are latching or Momentary A or B. In Momentary A or B, your choice of NC or NO lets you decide which signal should turn on the relay. If you could explain in more depth the use case, I would be better equipped in answering your question. Furthermore, if you have an multi meter, it would be great if you could check how your current garage door switch works (toggle or non-toggle on or non-toggle-off). With kind regards, Michel

Hi Bruce, Thanks so very much. At this point, I have to think that this is a bug and I would sincerely appreciate your help. Would it be possible for you to take the SD Card out, zip all contents therein and send it to tech@universal-devices.com? Thanks and with kind regards, Michel

Hi Brian, If you are using 2.7.13 and you use the admin console from ISY, then I do not think the upgrade is going to help. On your KPL v36, when you click on the Brightness button, do you get both On and Off levels? On your IOLinc, can you try the latching mode and see if it works properly? With kind regards, Michel

Hi Brian, If you are already using our latest firmware (2.7.14 RC1), then please do ensure that you are using the correct URL to access your ISY: http://www.universal-devices.com/99i/2.7.14 OR http://www.universal-devices.com/99i/2.7.14/admin.jnlp Please see my comments below. With kind regards, Michel Please do ensure that you have our latest firmware: http://forum.universal-devices.com/viewtopic.php?t=4379 You cannot do anything about the 2C. For v.36, please do ensure that you have our latest firmware (see above). Please see #2. In short, you have to set the Off level to 0. Please update the firmware to the latest release It's not necessary but it all depends on the response times from your devices. It's best to observe the behavior and if some devices do not respond, then add small delays.

Hi Bruce, I am so very sorry to hear this. Has the log actually been cleared? Would you be kind enough to clear the log and then right mouse click on Network and then choose Query. Please note that if you have less than 32 entries in the memory, log is not flushed till such time that you have more. So, you may want to do the query twice. With kind regards, Michel

Hello thruster999, What firmware do you have in your ISY (Help | About). This is not a known bug and has never been reported. Are you certain that your program is enabled? With kind regards, Michel

Hello MAC users in general and Jeff in particular, Based on your input, we started some root cause analysis and you were right: something did get broken in 2.7.12. In fact, the problem is that we changed the networking/TCP code to support Verizon FIOS/ActionTec routers which do not like tcp window size of 0 during the handshake. So, when we put a workaround for that issue, MAC upload got broken because MAC does NOT understand any other tcp window sizes unless EXPLICITLY provided by the application. So, what we did is to specify the tcp window size in the Admin Console. This should work for all platforms even though window size should be negotiated (as such I believe there is a bug in MAC). In any case, please try: http://www.universal-devices.com/99i/2.7.14/admin.jnlp and let me know if you can upload (make sure to use CWT of 10,000 for http). If so, then I will consider this case closed. Otherwise, we will have to do more digging. DZ, What you are describing is basically the case of Admin Console losing its subscriptions to ISY. What firewall software do you have? With kind regards, Michel

Hi, I cannot be sure since I do not know if the problem is related to transmission OR slow database processing. If the latter, then yes: things can be improved dramatically. If former, then we are stuck with the delay. With kind regards, Michel

Hello MAC Users: Please either increase the HTTP timeout or use https://your.isy.ip.address or https://your.isy.ip.address/admin.jnlp . Intellihome: I have to suspect a defective thermostat dongle or that one of the access points is not communicating correctly. scotnor, Thanks for the update. We are using 1.6.12 and 1.6.18 and both have been quite stable. With kind regards, Michel

upstatemike, Currently - and unfortunately - there are no resolutions. We have submitted our proposal to SH to let us include a dumb PLM chip (without a database) in ISY and thus be able to support 10s of thousands of links and with improved performance. They are thinking about it .... With kind regards, Michel

Hi David, If your devices are within folders, you have to first Remove From Folder and then you can remove them once in the root tree. With kind regards, Michel

Hello all, I just want to mention that Rand was our FIRST ever customer and his first impression about our product was: "this is ugly"! With kind regards, Michel

mitch236, We do have installations with over 300 INSTEON devices and network stability is very good. I do not think you are going to have network issues. The only concern I have is the number of links supported in the PLM: anything above 800 links may have intermittent behavior in correctly updating the status in ISY. If I were you, I would only change those switches that you really want to be part of the network. Others should be left alone for the cost - as you mentioned - does not justify the outcome. With kind regards, Michel

Hi Brian, Excellent. The only issues we have with 2413S are related to older versions of the thermostat dongle which do cause network communication issues. The other issue is the number of links supported by 2413S which is less than 2412S. For your installation, I would not worry about it. With kind regards, Michel

Hello scotnor, Please upgrade your Java version to 1.6 and above. Your Java installation is way too old! With kind regards, Michel

Hi sk8er02, Is your ISY on DHCP or are you using static IP address? The next time this happens, would you be kind enough to just unplug/plug back in the network cable (do not reboot ISY) and report the results? With kind regards, Michel