Michel Kohanim

Hi wacvmd, Please do call our tech support team at 818-631-0333 between 9:00 AM to 5:00 PM PST. We'll remotely login to your computer and see what's causing the issues. With kind regards, Michel

Hi Brian, Thanks so very much for the update. There could be two things which would cause this: 1. HTTP timeout was way too low in our previous firmware versions and that, in combination with firewall software, would cause issues 2. ZoneAlarm itself ... but, if you can save programs that I do not think that is the issue With kind regards, Michel

Hi upstatemike, Before doing any of that, would you be kind enough to do a compare between ISY and Device Link tables for both the RL and the device? If there are mismatches, it would be best to first do a restore before attempting more intrusive things. With kind regards, Michel

Hi Candide, thanks so very much for the update. Hi Tim, please do note the following: After all the files have been uploaded, it would take at least one minute for ISY to actually install the firmware and reboot. During this time, you will get Power, RX, and TX solid on and you cannot access ISY. Please also note that if you unplug or reset ISY during this time, your ISY could become inoperable. Would you be kind enough to retry and let me know if you still have the same issue? With kind regards, Michel

Hi upstatemike, I got your logs and it seems that ISY is trying to write to that device but it fails. Do you have a green 0101 icon for your LL? Do you have the same issue for all the scenes for which this LL is a responder or is it only one scene? If one scene, may I humbly request that you remove it from the scene and add it back in? With kind regards, Michel

Hi robandcathy, That's quite odd ... if you didn't get any errors, they should have been added. Would you please click on the Network node and look at the list of devices you have? If you do not have them listed, would you be kind enough to retry and this time use Event Viewer on Level 3 and send us the log (support@universal-devices.com). With kind regards, Michel

Hi stevehoyt, Thanks so very much. It seems that the Admin Console is not getting the heartbeat message before it times out. We'll check into it. With kind regards, Michel

Hi upstatemike, Those errors are unrelated and have to do with Flex Your Power and Auto Open ADR not being configured properly. In short, you have no errors. Would you be kind enough to send the following to tech@unviersal-devices.com: 1. Event Viewer log on level 3 2. Try adjusting the Ramp Rate And, please do ensure that you are using the correct URL. With kind regards, Michel

Hi wacvmd, What URL are you using? Would you be kind enough to: 1. Clear your Java cache 2. Use any of the following URLs: http://your.isy.ip.address http://your.isy.ip.address/jnlp http://www.universal-devices.com/99i/2.7.11 http://www.universal-devices.com/99i/2.7.11/admin.jnlp With kind regards, Michel

Hi grossmd, Excellent. What you need to do is: 1. Assign a static IP address for your ISY (Configuration/System tab) 2. Make sure the static IP address for your ISY is not in the DHCP range for your router 3. Have your router forwarded to the address set in 2 4. Get a free dynamic dns account such as DynDNS.com, ods.org, etc. (one that your router supports) and configure your router with it. In short, we are making your router accessible via a name (dynamic dns) rather than an IP. So, even if your IP changes, you can access your system because dyn dns takes care of mapping between IP and name. With kind regards, Michel

Hi all, Thanks so very much for your patience. If you would like to try 2.7.12 BETA, please do be kind enough to register at http://eepurl.com/ha4Z . For a list of fixes in 2.7.12, please checkout this post: http://forum.universal-devices.com/viewtopic.php?t=930 And, finally, general operations instructions: Instructions for 2.7.8 through 2.7.12 can be found here: http://forum.universal-devices.com/view ... hp?p=27368 With kind regards, Michel

Hello Arthur, As Mark suggested in great detail, you should be using the external IP address (you can usually find this under the status tab in your router's admin pages). Unlike Mark, I would have to totally discourage you from opening port 80 simply because all the traffic between you and ISY will be clear text and thus anyone could sniff/replay and even capture your credentials. Please do stick with port 443. With kind regards, Michel

Hi ingeborgdot, Please note that the userid/password are case sensitive and the defaults are admin/admin. Would you be kind enough to try and reset your credentials: http://www.universal-devices.com/mwiki/ ... d/Password Please do keep us posted. With kind regards, Michel

Hi Jeff/Rob, If you are having "unsupported device" then you will have to remove and re-add them in 2.7.12 since ISY adds unknown devices as responders only. As far as not getting status updates back in ISY, that seems to be a major issue. Would it be at all possible to move them closer to the PLM just to test? With kind regards, Michel

Hi Steve, YES. Thanks so very much ... can you also tell me what firewall software you have? With kind regards, Michel

Hi Jon, I am so very sorry to hear this. The first thing I would like to know is the status of the LED/Lights on the front panel: 1. If ERR is blinking, you have file system error ... please contact our support team (support@universal-devices.com) and we'll help you resolve it 2. If MEM/ERR lights are both blinking, then the problem is that ISY is not getting an IP address from your router. In most cases, the problem is that ISY is no longer connected to your router. In rare cases, rebooting the router might fix this With kind regards, Michel

Hi Mark, Yes, ISY links all buttons when first linked to ISY. Raman, First of all I am glad that at least you are getting some of the statuses working properly. Now, there are two outstanding issues: 1. All Off, when activated from ISY, does not work. Can you tell me what's in the All Off group? 2. The mysterious on level of Zero ... I can only speculate that it was done in a prior firmware release With kind regards, Michel

Hi simonw, It's not a bug. The reason we did this was that we could never reliably query the thermostat setpoint in program mode and thus we would be totally out of synch with the thermostat. I had this tested with both of my v2 thermostats and they both exhibited random behavior in responding back with the actual set point. With kind regards, Michel

Hi again, Thanks for the update. What troubles me the most is not the KPL issues but it seems that you also have status issues. I would like to get to the bottom of these issues before we go any further with your programming. In short, there should be NO reason whatsoever that you have to query devices all the time. So, let's take device for which ISY does not hear status signals, and let's figure out why. The first thing we have to do is to use the Event Viewer to see the traffic. We would like to know if there's any traffic when you click on the device. If no traffic, then we would have to go to the links table and make sure that you have the correct links in both the PLM and the device. If that fails, then we would have to look for sources of noise. With kind regards, Michel

Hi tahoe, If the IP address changes regularly, then he might not have access to ISY unless he uses dynamic DNS to map the ip to a name. In short, he might be going to the wrong IP! With kind regards, Michel

Hi grossmd, Are you trying to access your ISY using your ISP's IP address? Please do ensure that your port forwarding rule still points to ISY. Sometimes, ISY's IP address changes especially when it's on DHCP. With kind regards, Michel

Hi jch, If you are referring to: http://www.smarthome.com/2476S/SwitchLi ... ite/p.aspx Then, yes, it should be supported in 2.7.12. With kind regards, Michel

Hi aLf, Is there a possibility that your iPhone is caching your password and that it has changed? I just tested 2.7.7 with my iPod Touch and it works fine in both HTTP and HTTPS ... so, I am thinking that perhaps it's a cached password issue. Would you be kind enough to reboot your iPhone? With kind regards, Michel

Hi aLf, Questions: 1. you can accomplish all these using a regular browser at home, correct? 2. are you using any of the exotic interfaces such as TouchSwitch, ISY AJAX, or are you going to the HTML page directly? 3. for http, are you using your local area's ISY IP address (i.e. 192.168.x.x)? With kind regards, Michel

Hi simonw, First, yes, I recommend upgrading to 2.7.11. Secondly, the problem is that you are using Control ... a control's life is transitory: as soon as ISY gets that signal, the program is set to true and immediately back to false after the program is run. You might want to use a status instead. With kind regards, Michel