Michel Kohanim

Andy, We are dealing with two problems here: 1. Communication problems 2. Managing scenes Is it possible to login remotely to your ISY and checkout what scenes you have? If so, please send the remote access URL to support@universal-devices.com with your credentials. In most cases - and in the absence of communication errors - it is possible that either the on level is set to 0 or the ramp rate is set to 9 minutes for those devices in scenes. As far as dimming a scene, each time you dim by 3% so, in effect, you would have to repeat a dim about 30 times to get to off. This is not a good solution. As far as PLC/Timer Software vs. ISY/PLM, my only comment is: ISY reports comm errors as they happen while most of those are ignored by the Timer Essential/PLC. As far as documentation, we are working on it. Our Scenes tutorial is one of the most comprehensive documents found with regards to INSTEON scenes/groups anywhere. We are working on documentation for programs. And, finally, please do not hesitate to call us and thus make it easier to diagnose and resolve all problems that you are experiencing with ISY/scenes/programming. With kind regards, Michel

sloop, As usual, quite enlightening ... Well, before you start on creating programs instead of scenes, please do the following: 1. Do a Query on the Network tree node. Write down the devices that have comm problems 2. Let's figure out why they have comm problems 3. Factory reset your PLM (if you hadn't done so before) 2. Do File->Restore Devices This makes sure that what you have in ISY is equal to whatever is already out there + we are not going to have network comm problems. After the above, PLEASE do go ahead and create your largest scene and not a program. I am very confident that creating a program instead of scene is going to make things much worse. Please trust me on this. Thanks and with kind regards, Michel

Illusion, Please do the following before adding your scenes: 1. Reset your PLM (just to be in the safe side) 2. File->Restore Devices With kind regards, Michel

Hi Illusion, You are 100% correct and apologies for the omission. I am going to edit the post. Thanks and with kind regards, Michel

Hi sloop, I think at the end of your endeavor, most your devices will be so exhausted from so much programming that they'd have no more strength to do anything else! May I humbly suggest the following: When you get your setup full working the way you want it (it might be impossible), please do not start from scratch! Every time you have a problem, simply let us know and we'll work through it to figure out the cause and not cover up the symptoms. As far as your question: Restore Device restores all the links for that SPECIFIC device (the affected device upon which Restore is being performed). If write process fails, then the state of the device is depended upon what failed; if 3 retries fail, and if we cannot revert back, then the state of the link table is purely random. As such, it's always best if you could factory reset the device, and retry. This said, however, there are no reasons for the Restore to fail unless there are communication problems which we would have to find and fix. With kind regards, Michel

Zellarman, My apologies for putting this burden on you. You can also send your URL/credentials to support@universal-devices.com and we'll check it out from here and let you know the outcome. Have you tried clearing the Java cache? With kind regards, Michel

dhuth, Would you be kind enough to send a screen-shot of what you are seeing to support@universal-devices.com? At the moment, I am not sure what the next step should be since we've never had this problem reported nor seen it. I would very much appreciate your input to get this issue resolved. With kind regards, Michel

Illusion, Welcome! Please see my comments below. With kind regards, Michel You have a formidable task at hand but I do not think it would be necessary. ISY was designed to eliminate the need for the user to know anything about links/tables etc. This said, however, you can use ISY's shell (either telnet or tty using serial cable) and issue SCAN which gives you the capability of reading PLM links, device links, etc. 1. telnet to ISY and issue FR (for factory reset) 2. start from one section of the house at a time 3. it's always best to factory reset the devices but it's not necessary (unless you have X10 codes); this includes the PLM 4. link them to ISY using option 1 We do know about that feature but that's not SmartLab's official procedure for programming a RemoteLinc. We are simply promoting the official procedure!

f11, One of our third party developers is working on an iPhone interface which looks extremely good. I shall keep you posted with the progress. With kind regards, Michel

Rod, The only difference is that you are using HTTPS to access our site (coming from the internet) while on yours, you are on the local network. May I humbly suggest trying your iTouch using HTTPS on your external IP address and let me know if it works. Thanks and with kind regards, Michel

Hi Rod, The userid/password is admin/admin for https://udi.isy-mobile.com. What you are witnessing is very interesting: when you click on a button to change the state of a device, we actually wait for one second so that you can get the updated result back. So, this means that the connection is not kept alive (it's severed). I will check into this. With kind regards, Michel

az1324, Please export all your programs before the update (My Programs->Right Mouse Click, Export). With kind regards, Michel

Hi Rod, Can you use your iTouch to change our ISY? If so, then would you be kind enough to try and connect to your ISY through your external HTTPS port and let me know if you still have this problem? One more question: it is mot possible to launch the Admin Console using any mobile phone ... is that what you are trying? With kind regards, Michel

Hello greensha, My pleasure and I am sorry for the lack of documentation. I do hope that the following tutorials will help you: http://www.universal-devices.com/mwiki/ ... h_tutorial http://www.universal-devices.com/mwiki/ ... te_a_Scene Please let me know if these are not sufficient and then we'll setup a time to go over the problems you are experiencing on the phone. With kind regards, Michel

greensha, You do not need separate scenes for each device. The way you have it is correct. The main question is does each scene respond correctly to ISY's scene on command (is the on level what you anticipated)? With kind regards, Michel

Rod, You are 100% correct. I just tried it myself and got the same error. It's rather odd because it was working just a few days ago. Ok, please do be kind enough to try https://checkout.google.com .... Can you get to our ISY using your browser? Very much looking forward to your repsonse. With kind regards, Michel

Hi Rod, Please do keep us posted. With kind regards, Michel

Hello Rod, Could you please try https://www.cnn.com and let me know if you can get in. If you are not given the warning, then it means that iTouch is simply ignoring the certificate and doesn't give you the option to choose. Are you sure you are using httpS? Does it ask you to login? Or, simply nothing? Please let me know, With kind regards, Michel

Hi Rod, It SHOULD work! What version of firmware does your ISY run? Please try https://udi.isy-mobile.com ... I'll be watching it. With kind regards, Michel

f11, The Admin Console will not work with any mobile phone and thus the reason for the HTML only version which is guaranteed to work on ALL mobile devices locally and on 95% of mobile devices on the net. With kind regards, Michel

Hello az1324, Have you upgraded to 2.6.3? If not, please give it a try as there was a specific fix just for this problem: http://forum.universal-devices.com/viewtopic.php?t=1130 With kind regards, Michel

Hi Scott, If you have 2.6.3 installed, please retry your backup and it should work. Acutally, this was one of the bugs that were supposed to be fixed in 2.6.3. PLMID.BIN is a very important file as it contains information about the last PLM associated with ISY. File->Restore Modem/Remove Modem will not work without this file. With kind regards, Michel

az1324, The problem is Java cache + there was a bug in 2.6.2 where the system would hang while backing up programs ... please close al your browsers before clearing your Java cache and retry. With kind regards, Michel

Joe, Are you available now for a test? If so, please let me know so that I can send you the test URL. With kind regards, Michel

dhuth, Based on your installation, this should not happen unless you have more than 300 programs. How many programs do you have? 26 and 99i are identical in functionality and we have not yet come up with an upgrade program. I really do not think you need to upgrade (to PRO) at the moment. With kind regards, Michel