Techman

Here's a tutorial on Insteon communication http://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors

What type of load is connected to the problem switch. it's possible that once the load is on it's causing interference on the powerline.

Do you have any newer dual band Insteon modules such a an on/off module, or a dual band lamplinc module that you could move around in an attempt to improve the Insteon signal?

If the Thermostat is showing firmware v.00 in the ISY then it's possible that the ISY and the thermostat aren't properly coupled. Try doing a diagnostics / compare link table on the thermostat. You can also try a restore device on the thermostat

The power line is divided into two legs. The PLM signal need to have access to both legs in order for devices on the leg opposite from the PLM to work. You may have to add two range extenders, one on each side of the leg, in order to bridge the Insteon signals. It's also possible that there is signal interference on the leg the PLM is currently plugged into. How many dual band devices do you have? Are you currently using any range extenders or dual band plug in devices such as on/off modules?

What is the ISY firmware version, is the admin console the same version as your ISY firmware?

When you do a replace device it has to be like for like. You'll need to delete the device, do a factory reset on the device, then reinstall it

Thank you. The big problem is that Smarlabs is constantly updating their firmware and doesn't provide release notes. What makes sense today may not be the case tomorrow. Maybe the new owners will be a little more sympatric to our frustrations.

IndyMike, Thanks for the follow up. The developers guide I have is dated 2009 and doesn't include IC2S commands and shows the EA link as reserved. Michel, If you agree with this assessment could the EA link records be configured to not show in the diagnostics? Techman

the conundrum just got a bit smaller, but hasn't gone away I found this post from 2015 http://forum.universal-devices.com/topic/15336-device-links-table-corrupteds/ I just found an old version of the Developers guide. At the time the guide was printed the EA link wasn't being used. Seems it was reserved for I2CS. Anyone have a current version of the guide?

What is an "EA" link record. They frequently show up during a link record diagnostic / compare. My recollection is that they can be ignored, but I still don't know what they represent or what creates them.

if you delete a device from the ISY it also gets removed from programs, however the program will contain a null where the device name was so the program won't function properly and might cause issues.

It's possible if the problems only show up when the light is on. You'll have to go through the process off elimination in this order 1. Factory reset / restore device 2. Try a different bulb. 3. Replace the device My guess is that's it's probably a failing component in the device.

Being that both your bulbs are high output they probably generate some heat. Over time the heat can degrade the driver circuit.

JSP0511, Most LED bulbs contain driver circuits. It's possible for their components to fail after being in service for years. If your problems persist after the factory reset / restore then I would suggest swapping out the bulbs. Do the bulbs have adequate air flow around them?.

JSP0511, I've had similar problems with KPLs. Usually a factory reset followed by a restore device clears up the problem A power fail or power surge also seems to wreak havoc with KPLs Another possibility is that the load is creating noise on the powerline. What type of bulbs are you controlling?

Take a look at the ISY error log. Any SMTP errors should show up.

Most likely What's the version and date code on the PLM?

MFBra Take a look at this thread. This should resolve your backup problem http://forum.universal-devices.com/topic/19368-unable-to-backup-isy/

Do you have any ZWave devices? What version of the ISY firmware and UI are you running?

Are you backing up to your local harddrive? Try rebooting the ISY and your Computer then give it another fry.

The current official firmware release is 4.5.4 Click on HELP | ABOUT in your admin console and double check your firmware and UI version

Is your ISY firmware and UI the same version (4.5.4)? If not then delete your java cache, including all applications, and then download version 4.5.4 of the admin console.

The subject and body of the email notification must be populated otherwise the ISY won't send it out. That might be your problem.

Try rebooting the ISY by removing power then wait a few seconds and power it up. If the ISY does a query after the power up be sure to wait until it's completed before you try another backup When you backup does it show the backup location before you start the actual backup?