Javi

Ok thanks. I do not see any reports of this for the VLC library, so it may be a video/playback setting. If the video feed is accessible outside of your network and you are ok with us accessing the video feed to check if any settings adjustments fix the issue, then please send me a Private Message or open a ticket with the URL.

Android or iOS? Does this view show the full image with bleeding edges? If it does are the same bleeding edges shown in full screen?

Not really related to this topic, the 99i (not 994) has been discontinued for a long time. If I remember correctly you have another topic and the issue is the newer Java version has compatibility issues with the 99i Admin Console. Besides the recommendations given on that topic I don't know, we don't have a functioning 99i to test and being that the device is so far out of support we don't have the resources to release new firmware. As an alternative you may be able to use the eISYIR node server for IR. I believe someone posted the original ISY IR codes somewhere which may make the transition easier.

Ports cannot be changed for services/APIs, clients should allow port changes or accept port in URL. When it was allowed it caused too many support tickets due to conflicts.

Currently adding/removing/renaming nodes/programs/vars/etc requires synchronization. We hope to remove most synchronization requirements in the future.

See Below, Timeout should be much higher, host should not contain path. Authorization should be your Portal Credentials.

@GDavis01, This will work with Portal. The GET URL is the URL to ISY from Portal with the appended path, i.e. https://my.isy.io/someVeryLongKey/rest/theRestOfThePathHere You will need to use basic auth in the Header with your Portal Credentials in Network Resources.

The only difference for State variable request/set is the local port has changed from 80 to 8080.

There was an issue with the version number causing issues with the license record in the past, which could be related. Please open a ticket and include your system's UUID so we can check the license record.

Sounds like a bug. Please send me a Private Message with a copy of the UD Mobile backup file or Open a ticket with and attach a Zipped copy of the UD Mobile backup file. Also note that if you have any advanced icon configurations they have a higher priority to Favorites Icons, so Advanced icons must be deleted.

Thanks for the feedback. I think it may be more compatible for all thermostats to implemented this request as a separate view (thermostat #2 ?) in the future. There are too many inconsistencies in Node Servers to automatically implement as some Node Servers do not map the Current Modes correctly, and some thermostats do not have a single commands for setpoint up/down. To be sure I understand, you would like both heat and cool setpoints to move together?

As @DennisC suggests, use Favorite of type command. Similar to the following although in this case it will not be a program.....unless you want custom toggle capability. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Favorite_Custom_Toggle

Please open a ticket and include your system's UUID so that we can do a remote diagnostic. I'll add you UUID to our diagnostic portal then give you instructions to approve diagnostic request.

The log is from PG3, a 403 is usually a credential error. Please first try to login to portal. From the PG3 Home Page got to System > Switch Portal Profile. Then login to your Portal Account. If that does not work, then try to upgrade system firmware. Then try to login to Portal.

Set the enter/exit commands in UD Mobile Geofencing to the occupancy 2.0 Node Server. Discussed here:

Does this happen after clicking Admin Tab > Plugins or only when clicking a Node Server from the list?

Great Currently not possible. Folders do allow display Nodes which can show status and sometimes execute a command when the top of the tile is pressed, however the command must be tied to the status value for this to work. Commands on folders are not currently exposed to users.

Assuming iOS this is Apple's Documentation https://developer.apple.com/library/archive/documentation/2DDrawing/Conceptual/DrawingPrintingiOS/LoadingImages/LoadingImages.html#//apple_ref/doc/uid/TP40010156-CH17-SW7 Can you provide a URL which does not work?

Beta 1.1.30 Added custom thermostat view. During testing the view must be set manually, in the future this may be done automatically assuming the node server conforms to Thermostat. Enable the custom thermostat view from the Node's Dashboard (the view with all node's status and command), select setting (gear icon at top, same location as image below), select Dashboard View, select thermostat. This should work with most thermostats, Ecobee and Honeywell Node Servers appear to work, although the current status (heating/cooling/idle) on the ecobee does not appear to conform to thermostat status so icon for status may be static (non-changing).

Please follow @Jimbo.Automates instructions below first. OK. Let us work one issue at a time, solving this first issue may solve the ELK issue, so don't worry about controlling ELK in the following test. I only want to see if UD Mobile can communicate with the plugin software. From UD Mobile got to Admin Tab > Plugins. Do you get an error here? If you do dismiss the error alerts, does the app show your installed node server(s) or is there a blank screen? If there is a blank screen then UDM cannot communicate with the Plugin Software. So please first verify the eisy firmware is up to date. In UDM > Admin Tab > Firmware select update (or upgrade) if available, if not select "Force Upgrade" then wait for the upgrade to complete. After firmware upgrade is complete you may get a notification asking to reboot, if you don't get a reboot notification please reboot anyway after about 5 minutes of firmware update completion. Reboot from UDM > Admin Tab > Reboot. After reboot please try Admin Tab > Plugins again. If you get an error please post a screenshot.

Currently the log/error-log are not available from UD Mobile. Both are available from ISY Portal without using Admin Console. my.isy.io > Select Tool (next to system UUID) > Logs

Thanks. Does the app appear to work as normal after you dismiss the error messages?

Hi All, The UDM is available for M series Macs in the app store. Currently no plans on supporting UDM on older Macs, too much work for our small company. AC will continue to work with all Macs. UDM is available in the Amazon App store (Android). Most newer windows 11 PCs support Windows Subsystem for Android which is automatically configured if the user downloads the Amazon App store from the Windows Store. However I have not had time to test/enable the App for Desktop. This is high on my list, alas is not completed. Currently no plans on supporting UDM on Windows outside of Windows Subsystem for Android. AC will continue to work with all PCs. The Android and iOS apps are native to their respective platform. This will allow us to customize the views for larger screens, i.e. desktops, at some point. While native apps will work well to accommodate larger screens in the same code base it also created an issue where the databases backups for each platform diverged slightly. So, currently UDM backups from different platform (iOS/Android) will not work on the other, this only affects favorites. I hope to get the database back in line, but I don't have a time frame. UDM has most of the most used AC functions. UDM also supports all nodes (specifically node servers), status, and commands. To ensure UDM supports all nodes/status/commands the initial focus was function over form so the app is not a beautiful as some of our competition. We are currently working on beautifying the app. While UDM supports many AC functions, the AC will still be needed in some situations for the foreseeable future.

Is this Android or iOS? Does this issue persist? If I recall correctly sometimes Android will display "Client is null" error in the Plugins (PG3) section after an unexpected disconnect, but will then start working shortly after.

Thanks, If I have not already responded to the ticket please post the ticket number.