DennisC

If you clear Java cache and download a new Launcher, and enter the IP address and port manually in to the Launcher does it work then? If not, suggest you open support ticket with UD.

You don't indicate if you are on Windows or Mac, so here is the general troubleshooting pages: https://wiki.universal-devices.com/Main_Page#Troubleshooting_2 Scroll through the entire section trying what is relevant. I would suggest starting with clearing State files, increasing Java memory, then clearing and reinstalling the Launcher. Be sure to click all 3 boxes when deleting Java files.

Take a look at the configuration tab in Polyglot for the Elk plugin and make sure all of the entries match the instructions, including use of the non secure port. Also, you can only have one connection open to Elk at a time. For example, you can not be in ElkRp2 and plugin at same time.

I have thought about their new program for a few switches I have, but I think the rebate would be washed away by the cost of return shipping.

Would it be possible to include a switch in PG3x to allow the user to select local or cloud?

With the Notification plugin and Pushover your notifications can be sent as a message in Pushover app, very similar to text messages (with history), not an email.

What procedure did you follow? To offer assistance, we would need to know what you have done to see where it is different from what you should have done, or to offer troubleshooting suggestions.

While it is possible if you do upgrade packages the upgrade will complete. However, I highly recommend waiting until you hear from UD, in order to minimize risk. Often you can receive a response on Sunday.

I would suggest opening a service ticket with UD.

If you power cycle eisy and the upgrade button still doesn't work to upgrade you, you can try using the multifunction button. Look in the wiki for the correct number of presses of the button. If that still doesn't work, it would be best to open a support ticket.

How have you tried to update?

You should open a support ticket with UD. I also ran in to a problem on my test Polisy, waited over 3 hours with nothing happening & Polisy unresponsive. Finally tried a reboot and my router shows Polisy is on line, but that is it. Can not get in with start.jnlp or ssh & portal shows it off line. The Polisy is dead. Started a support ticket with UD and there is a method to recover, but you will need to get instructions from them. It requires an inexpensive hardware adapter, but since this is my test unit, I am not sure if I will proceed.

What do you see on yours?

First, you need to do a Zwave back up from the admin console under the Zwave menu. Then you back up IoX and the Zwave back up is saved there.

Just to be clear, after completing the zwave back up, from the admin zwave menu, you must back up eisy the normal way. Zwave back up is saved during the eisy back up process.

Try a new power supply if you haven't already.

Try using your IP address in place of eeisy.local

Ten pushes of the multifunction button will do a factory reset. https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

@Javi are backups now interchangeable between Android and iOS?

Plugins are found in Polyglot, which is available by typing your eisy IP address and port 3000 in to your browser (example: xxx.xxx.x.xxx:3000). Username and password match your eisy login. From there go to the Plugins store from the top menu. Most paid plugins have a free trail or you can just purchase what you want. Purchase is fairly simple, just follow the prompts. Setup for each plugin is typically explained under the "more" button.

Have you checked the plugins configuration tab to ensure all required fields are complete? Try changing log to debug and restarted the plugin. After it starts, check log for errors.

Hmmm, are you still on pg3? If rebooting doesn't work, you might need to upgrade to pg3x. Check the wiki for the link to upgrade.

Try rebooting

Your ISY is showing up as not registered. Have you followed the steps in the wiki to register it and then approve it in the admin console? If not, search the wiki for registering ISY on the portal and follow the instructions.

When upgrades are available there is a post on the forum. You then go to Upgrade Packages on eisy and click on it. It you have UD Mobile it can also be done from there, or you can use the multifunction button on the front of eisy. For more information go to the wiki and read the instructions.