DennisC

UD support is aware of both of these issues. I reported them this morning and was told they are looking in to #1 and #2 is a known issue.

@dbwarner5 Would you be able to check something for me? Sign in to eisy.local and go to menu Plugins Dashboard. Is Elk Plugin connected? Next go to Elk nodes tab and see if the nodes are populated with values.

Javi, the upgrade to UDX v4.2.0 fixed the Elk value display for me. My eisy UI is on v0.8.5 and there is no upgrade showing as available. Further, I had to upgrade packages this morning to test a fix for plugins not starting that Benoit released last night. eisy UI did not upgrade and is still on v0.8.5

You must use non secure port as shown in the plugin instructions. The plugin will not work with the secure port. You also need to follow the example in the instructions for adding the port at the end of the IP address, :2101.

You need to add the non secure port to the IP address, as per the instructions: "Set host to the host or ip address and port, e.g. 192.168.1.15:2101" The non secure port is 2101. In addition make sure Elk M1XEP is not set for "secure port". Remember, only one connection can be made to Elk at a time. Therefore, you can not be in ElkRP2 while trying to connect with the plugin.

I would suggest upgrading packages to be sure all went well with the upgrade, and rebooting. After everything is up and running (be sure to check all plugins have started - there is a separate issue with plugins not restarting after reboot), then synchronize UD Mobile. If that doesn't work, I would then open a new support ticket, as something else is going on.

I'm not clear on what you are saying. After the update and UD Mobile synchronization, UD Mobile shows names instead of values everywhere I look (tiles, favorites, notifications, etc)?

There is an update to udx (v4.2.0) that corrects the Elk Plugin from displaying names instead of numerical values in UD Mobile & eisy-ui. It is available from the upgrade packages in the admin console. Run: https://eisy.local:8443/WEB/sysconfig.txt to check your version of udx. If it is at least v4.2.0, then reboot eisy. After complete startup, synchronize UD Mobile and you should be good to go.

I would advise some caution here. I had a situation with eisy that I had to get UD support involved with. It turned out eisy balked at a memory setting of 1028 and the Launcher would not open the admin console.

Try checking the rest of your plugins to make sure they are started and data is populating in the admin console. I suspect you might have another plugin that didn't properly start - but that is a guess.

Run: https://eisy.local:8443/WEB/sysconfig.txt to check your version of udx. If it is at least v4.2.0, then reboot eisy. After complete startup, synchronize UD Mobile and you should be good to go.

It came out on 12/2.

I don't think this issues is isolated to Schlage plugin. I have been experiencing the same issue with 3 plugins. UD has been working to try and find the cause. I strongly urge you to open a support ticket with UD. If possible, include the plugin log package from the same day you had the issue, before and after the restart.

There is an update to udx (v4.2.0) that corrects the Elk Plugin from displaying names instead of numerical values in UD Mobile & eisy-ui. It is available from the upgrade packages in the admin console.

I have seen this before. Try rebooting eisy and make sure everything is up and running before synchronizing UD Mobile.

Maybe a second look at the instructions from UD would help? If there instructions are not something you think should be posted here, I would suggest sharing them with one person via PM that has tried helping you here - preferably with some one with mac os knowledge. It is possible a fresh perspective with help. To be clear, how are you confirming that eisy is not broadcasting a wifi network? What happens if you shut down eisy from front button. Reboot your router, and then use an Ethernet cable to plug eisy in to your router?

Is this screen shot from UD Mobile? Does the DHCP table in your router show eisy connected, or offline? From the above, it appears you are trying to connect eisy via wifi, is that correct? If so, can you temporarily move eisy near your router and connect via an ethernet cable? If you are trying to connect via wifi, it is possible eisy is not in wifi configuration mode. Hence the message to try double pressing eisy's front button, which will place eisy in wifi configuration mode. It would help if you could explain how you are trying to connect to eisy, are you using a computer, UD Mobile, ios, android? If you are using UD Mobile, have you read through and followed the following instructions from the wiki: TroubleshootingNote: Some iOS and Mac devices may not allow data transfer to a WiFi access point (eisy) if the access point does not have internet access. This will prevent setting of your Home Wifi credentials on eisy. If UD Mobile shows an error message similar to "The internet connection appears to be offline" then please try our Alpha Bluetooth setup https://youtu.be/NrVFYfXRaxc. Most issues with eisy WiFi configuration are related to eisy not being in WiFi Setup Mode, denied mobile device permissions, or eisy's WiFi network was entered manually into the Mobile device. Verify eisy is in WiFi Setup Mode by opening your mobile device WiFi settings and verify a network prefixed with "eisy" is available. DO NOT CONNECT TO THIS NETWORK or the app will not be able to complete configuration. If this network is saved by your mobile device please forget the network before attempting setup. If you have denied permissions to the app you will need to grant them manually from your mobile device settings. Required permissions are camera, location, local-network (iOS). Camera permission is needed to scan eisy's barcode. Location permission is needed to read the currently connected WiFi Network to both automatically populate your home WiFi network SSID and to verify the app is connected to eisy's WiFi network. Local-Network (iOS) permission is needed to find eisy on your home network after it has connected to your home WiFi network. If eisy's WiFi Adapter is saved in your mobile device's saved networks UD Mobile will not be able to connect or set the password due to OS security measures. These measures are in place to prevent apps from changing your saved network passwords and connecting to saved networks without your consent. If your mobile device's saved networks include eisy's WiFi network you must forget the network before configuring WiFi from UD Mobile. If all the above does not work you can manually connect to eisy when in WiFi configuration mode although some mobile devices, specifically iOS devices, will connect to a network without internet but will not route requests to this network. So this should be done from a non-iOS Devices. First put eisy in WiFi configuration mode by double pressing the front power button. Then connect to eisy's WiFi network, the password is the text under eisy's QR Code if there is no number under the QR Code the numerical value of the Serial Number (SN) should be used. If using a windows device and more than 8 characters are not allowed in the passphrase select "Connect using a security key instead". Finally send the following command in a browser http://172.26.18.3:60018/setwifi/SSID/Passphrase where SSID is replaced by your home WiFi SSID and Passphrase is replaced with your home WiFi password. So if your SSID (WiFi network name) is "MyHomeNetwork" and your password is "MyPassword" the URL to set your credentials will be http://172.26.18.3:60018/setwifi/MyHomeNetwork/MyPassword.

Double check the DHCP table in your router and confirm the IP address of eisy by comparing mac addresses, just in case. Have you tried adding https://eisy.local:8443/desc to the IoX Finder?

Is this post related to what you are seeing:

@Panda88 With the new nodes, giving us both Sensor Temperature (legacy) & Sensor Temperature, I am not clear which to use for temperature based programming? Thank you.

I believe if you are using ZMater, eisy zwave will require UD zwave dongle/board. From the wiki: Z-Wave Our Original Z-Wave implementation is the certified version of Z-Wave on the ISY-994. This code was ported to Eisy / Polisy, but is being deprecated in favor of our new more functional implementation called ZMatter Z-Wave. The original implementation on Eisy / Polisy can use generic Z-Wave controllers such as the Zooz stick, or, it can use the ZMatter Z-Wave controller (either board or USB dongle). The ZMatter Z-Wave implementation can only use the ZMatter Z-Wave controller (either board or USB dongle).

I'm a bit late responding, but if you are still having an issue login to pg3x, try the following: Access pg3x using your eisy IP address, adding port #3000 (xxx.xx.x.xxx:3000). Then you should be able to login with your regulars username and password. As for eisy-ui, the only login I know is the portal login. If that doesn't work, but you can login ok to UD portal, try rebooting eisy. If that doesn't work, I think you will need a support ticket.

I am running v2.0.13. And it appears you are correct. Deleting the node and restarting the plugin corrected the problem. Not sure how this developed. Last year the plugin displayed Power State correctly and all operated fine.

Check that you are running udx (v4.2.0). You can check by running https://eisy.local:8443/WEB/sysconfig.txt Make sure you are running the latest version of UD Mobile.

Thanks, this morning I tried 3 times to reinstall the plugin with the same result, Power state is showing in degrees.