johnstonf

Is it a huge project to create a CSV import? @bmercier Or could you import for me? (I hate to ask, but maybe it's easy for you to do?)

I ended up having to delete my ISY in the Portal... AGAIN! It then gave a request to approve it in Admin Console (in Portal tab). I have added one device and one spoken. Of course, just like before, it now works, BUT WHY OK FOR ~5 DAYS? Can UDI import my CSV? This took me a long time, i'm tired of doing this over and over.

So, everything working great for five days and I wake up in the morning... BAM!!! Sorry, I couldn't reach universal devices Sorry, it looks like universal devices is unavailable right now @bmercier UNBELIEVABLE... WHAT IS GOING ON??? So, as per usual: -Reconnect account, nope -Unlink,Relink, nope -Reboot, nope At ISY portal: So, here i am 5 days later, all working, then woke up to AGAIN... UNBELIEVABLE!!! Went thru all the steps... -Reconnect Account, nope... -Unlink,Re-Link, nope At ISY portal: ISY IS NOT ONLINE (see attached) So, in AdminConsole... -Config> Portals... Revoked... ...now can't see option to Register (see 2nd attached) -??? Why could Google no longer get to Portal...!!??? (It's still like theres some phantom old Portal its trying to connect to after X days) -My local ISY still works ok H E L P

THANKS for your feedback... Sorry, but i can now relink in my sleep... Nope, not that! I had it working... For 5 days after i reported it working... Then woke up to that bloody 'UD NOT AVAILABLE'... Yes, i then relinked, unlinked, blah blah... Then had to put a bigger hammer. I was just being nice blaming the database... ;-)) If it was a blocker... why only the Programs, not the Devices? And at one point it WAS showing the Spokens. /f

This has been a terrible experience, after your database failure!... I can't t even begin to explain all the work I've had to do, completely going back and basically starting over. To save a bit of work, I first downloaded spokens csv. How the heck does one UPLOAD that!? (I decided to go the manual route, to save having to post here... but ended up here after all... And after hours of manual config, step-by-step testing, I'm 90% but now when I go into Program Spokens, they appear BLANK on page, but they ARE in new downloaded CSV i did, and working, but can't see to modify, etc. I've tried different browsers, different machines, etc

I Have confirmed that everything I've tested. Thanks everyone and @bmercier for your help. I really rely on this!

I just came to report in, that I think we were successful! I have hacked at it so many different ways. I'm not sure exactly, but I believe after I deleted my Home, it still wasn't able to connect properly, and then I remembered reading about rebooting the ISY, so I gave it a yet another boot and presto I THINK I THINK I THINK... I'LL REPORT BACK TOMORROW BUT I THINK WE'VE GOT! UDI is now LISTED in the linked devices!

Well I'm sure you are dying to know, so how about you contact Google, and then call me and we all get on a three-way and get this figured out?

BUT... when I re-link on iPad, Google fully 2x says "SUCCESFUL", so... from Googles perspective, they are happy, have done their job! They wouldn't give 2 levels of success if not true.

But that just doesn't make sense! Something you did caused a lot of devices to unlink, and needed re-link. Mine was working fine, and had never been on another account! BTW... Google is IMPOSSIBLE to deal with... they were putting advertising charges on my visa fraudulently, and MY bank finally had to reverse the charges, and WAIT to see if Google would complain about it... Like WTF... Google has priority over the bank! I've tried to contact them several times, filled out forms etc... they get away with murder! So i have an impossible journey trying to get them to see this as important enough to give a crap about!

@bmercier 7 days off, and no more replies? My system was working great... after UDI mess-up, now... no Google connection. Hey, You Broke, Can you PLEASE FIX? You can see video above where it shows me linking, it APPEARS to link, but it doesn't really and doesn't appear in the Linked Devices.

Thank you for thinking of me! I agree, but I have no idea how to unlink it if I can't see it under the linked devices. I had a similar problem with dark wind with some outdoor switches, and I ended up being able to resolve it on my wife's iPad but this time I tried it on the iPad too, and it absolutely doesn't show on there after it says linked either. And when I link it (as can be seen in the screenflow video that I attached above), I am using my main email account. JUST TO BE SURE, I just did it again on ipad, still no love. I wish I was just playing with this stuff, but I do have a disability and to count on it for being able to call for help using the Google devices, I really do miss it! Good thing is, it was working so great!

Also, inside my home, @bmercier everything is working ok (my UD-mobile, mini-switches, sensors, blah blah... just no Google commands). I can run my UD-mobile on data, so the portal is working... but I've been excommunicated by you guys and Google... GET ALONG GUYS! 🤣

And I have NEVER used any but my main gmail account. Also... I have tried it on MULTIPLE devices... of which one is my wife's ipad... so looks NOT device related. /f

A day wasted of my life! WTF guys... 95%!?? (I get very alarmed at 80% full!) I rebooted my ISY (AGAIN) just to be sure... still no love! It says connected, but... nope... See attached video... UDI-NFG-After-Outage-LQ.mp4

I was able to find the 'Works with Google' in the Home app, and I link the account, sign in with google, then I get a screen 'smart devices added' and I'm supposed to review or add more devices to a room and I click 'done' and then I'm back to the settings screen, so i go 'Works with Google' again and universal devices is not in the linked services! Still working on this silly thing... driving me nuts!

I'm still down... is it done in ISY Portal?? (Would be nice for @bmercierto provide FULL solutions as they appear... so we don't have to hunt around and waste time)... I found his "solution" but not for ISY owners maybe?). I attached screenshots... Error below is when I try to send spokens to Google... PS was this outage IMPOSSIBLE to forsee?

I was out all night and early this morning too... Now back up...

Finally got a few minutes to try these... Case#1 The devices don't show in the GH app Case#2 'sync devices' does not recover the devices Case#3 The devices are matched properly at my.isy.io Case#4 The devices work perfectly from the admin console and from the Android app

If more people see and report this (due to this being on the forum), I'll be happy to help if i can... Take care

Sorry if I seemed hostile... frustrated yes, certainly not hostile... everyone's so great and helpful. I just don't have the cycles to keep spinning this... it's just a few devices, and I was hoping it wouldn't be so difficult. If any bright lights come on, or some more quick tests, fire away!

How about we leave this open instead (cut the ticket bullshit... it's just a pile more work and cycles) so everyone can learn and participate. All the needed info is here in this topic... I don't have anything to hide... (does UDI??) The process is as important as the solution, no?

@Michel Kohanim What's next?

Hi Larry, I wasn't trying to drag you into this... only thanks for all your past help! (but, now that you're dragged in, thanks, LoL...) I did your suggestion, and upon deleting it, a request to google then responded "Sorry, i don't understand" (or the likes). So I was excited that this might work! But, after adding it back in with new alias, it gives the original message again. So, it still 'seems' to be caught on the device ID, not naming issue. Fred

No, that has nothing to do with GH. My system is very busy, so i t's impossible to find a short period wihout any messages! I have a LOT of devices, Insteon, Zwave, interface to BrulTech, etc... (and for the mostpart, working solid!... (Thanks to you!!! (OK and @LarryLix, and a few others LoL)