MGotcha Posted March 22, 2013 Share Posted March 22, 2013 I am a new ISY994 IR/Pro user (latest firmware) with just a handful of Insteon modules installed 2 InLineLincs 1 KeyPadLinc(6key) 1 SwitchLink(dual) 2 LampLinc (Dual) 3 2440 RemoteLincs LampLincs are on opposing phases and < 12' apart. Before installing the ISY, I had manually created some links with the Remote Links to the others, and had used them for about a month with flawless operation. I manually reset all of the Insteon devices before setting up the ISY. Then I setup a few simple scenes and a few programs and it all worked well. I then added my Elk network information and imported the lighting information into my Elk (I have not yet purchased the Elk module) and tested to make sure the Elk could access the lights through the ISY. One problem that I had was that one of the RemoteLinc buttons that was previously linked (before the ISY was installed) to an InLineLinc was not responding well. I had to hold the button down for the InLineLinc to turn on and it would slowly ramp up to being on, and same for off. This button had worked fine with the InLineLinc before the ISY was installed. I removed the button from the scene and added a different button and it seemed to work OK (turned on/off with just a Keypress). Then I went back into the ISY admin the next day and now the ISY does not seem to be able to read the status from any of the devices. All of the device local on levels come '0' and the local Ramp rates are maxed at 9min. If I select the ISY 'on' or 'off' buttons the device will turn on or off at normal levels and ramp rates but the on/off level and status is not reflected in the admin app and the app's buttons do not "detent" as they normally would. As another test, I attempted to add another Remotelinc (as I had done several times before setting the ISY up) and the "New Insteon Device" window simply went away without finding the RemoteLinc. The scenes are still working, but the programs are not. The ISY TX/RX lights flicker when I use the devices locally. I have disconnected the Elk from the network and also rebooted the ISY and PLM several times but that did not help. Any suggestions before I enter a trouble-ticket for this?? Thanks! Link to comment Share on other sites More sharing options...
oberkc Posted March 22, 2013 Share Posted March 22, 2013 I have a couple of questions... did you factory reset your remotelincs before adding to the ISY? have you confirmed (via processes in the user manual0 your dual-band devices are such that you have at least one on each phase of your electrical system? are you putting your remotelincs into linking mode when trying to add to the ISY? Link to comment Share on other sites More sharing options...
MGotcha Posted March 22, 2013 Author Share Posted March 22, 2013 I have a couple of questions... did you factory reset your remotelincs before adding to the ISY? have you confirmed (via processes in the user manual0 your dual-band devices are such that you have at least one on each phase of your electrical system? are you putting your remotelincs into linking mode when trying to add to the ISY? Yes to all 3. Also, I put the remotelincs into link mode most any time I am modifing scenes Prior to resetting all of the devices (remotelincs included) I used ISY to find the devices and uses the existing links I created before getting the ISY, but then I ended up deleting all the devices from ISY and resetting all of them and starting out fresh. Link to comment Share on other sites More sharing options...
oberkc Posted March 22, 2013 Share Posted March 22, 2013 The only other quick question I have is the location of the ISY/PLM. Where is your PLM located? Is it plugged into a surge suppressor/power strip/UPS? Near any of those things? Link to comment Share on other sites More sharing options...
MGotcha Posted March 22, 2013 Author Share Posted March 22, 2013 The only other quick question I have is the location of the ISY/PLM. Where is your PLM located? Is it plugged into a surge suppressor/power strip/UPS? Near any of those things? It is plugged into a basic (cheap) surge protector power strip. No UPS in the house. It was working fine for about a week prior to this event in this location. There is an AV receiver, LCD TV and Computer located nearby on the same branch ckt I tried a few more things. PLC Info/Status comes up "21.32.97 v9B / Connected" Selecting Diags/Show PLC Links Table/start yields no results Same for Diags/Show Device and Diags/Show ISY as well Performing a "Restore PLM" seemed to do nothing I tried a simple test of turning the dining room light on & off locally (6key keypad) and a log of the ISY picked it up OK: Dining.On-Off Status 32% Fri 2013/03/22 03:47:05 PM System Log Dining.On-Off Status 0% Fri 2013/03/22 03:52:12 PM System Log So I tried turning on & off a scene ("Watch TV)" using one of the RemoteLincs: Dining.On-Off / Dining.A Status 100% Fri 2013/03/22 03:53:31 PM System Log Living Room West Status 40% Fri 2013/03/22 03:53:31 PM System Log Living Room East Status 40% Fri 2013/03/22 03:53:31 PM System Log REMOTE Living Room / REMOTE Living Room - 4 Status 100% Fri 2013/03/22 03:53:31 PM System Log Scene:Watch TV On 255 Fri 2013/03/22 03:53:31 PM Program Log Dining.On-Off / Dining.A Status 0% Fri 2013/03/22 03:57:27 PM System Log Living Room West Status 0% Fri 2013/03/22 03:57:27 PM System Log Living Room East Status 0% Fri 2013/03/22 03:57:27 PM System Log REMOTE Living Room / REMOTE Living Room - 4 Status 0% Fri 2013/03/22 03:57:27 PM System Log Scene:Watch TV Off 0 Fri 2013/03/22 03:57:27 PM Program Log The scene works as expected & it looks like the ISY is seeing this activity without a problem, but it's not indicating it in the admin app interface (the scene or the devices) Link to comment Share on other sites More sharing options...
MGotcha Posted March 22, 2013 Author Share Posted March 22, 2013 Also, I have several programs for adjusting the lights when IR events occur and these are working OK so programs seem to work, unless the "if" condition is an Insteon triggered one. Example: I have one that checks the backyard light status during daylight hours and shuts them off if they are on. Worked great all week, but this program is not working anymore. Link to comment Share on other sites More sharing options...
oberkc Posted March 22, 2013 Share Posted March 22, 2013 I recommend taking it off the surge suppressor and, if possible, off the circuit that has the surge suppressor . (Filterlincs are a good alternative if you must have a surge suppressor plugged in near the PLM.) Surge suppressor electronics can interfere with insteon communications. At least, for now, temporarily try it out without a surge suppressor and see if this solves your problems. Link to comment Share on other sites More sharing options...
oberkc Posted March 22, 2013 Share Posted March 22, 2013 The scene works as expected & it looks like the ISY is seeing this activity without a problem, but it's not indicating it in the admin app interface (the scene or the devices) So...how did you determine that the ISY is seeing this activity despite all the evidence to the contrary? Link to comment Share on other sites More sharing options...
MGotcha Posted March 23, 2013 Author Share Posted March 23, 2013 The scene works as expected & it looks like the ISY is seeing this activity without a problem, but it's not indicating it in the admin app interface (the scene or the devices) So...how did you determine that the ISY is seeing this activity despite all the evidence to the contrary? The ISY logs indicate where I locally turned the dining room light on & off (via the KeyPadPinc) and it also indicated where I pressed the RemoteLinc button, so I am assuming the ISY itself must be seeing these device events at some level, even though it is not indicating it on the Admin apps's Main tab under these devices. Link to comment Share on other sites More sharing options...
LeeG Posted March 23, 2013 Share Posted March 23, 2013 If I might inject a little information here. Seeing events traced by the event viewer but not showing as a state change means there are likely either communications problems or link record problems. For certain the PLM MUST not be plugged into any kind of surge suppressor. Plug it directly into an outlet. The ISY is dependent on seeing specific Insteon message traffic for it to change the state of a device. It sounds like something is being received from one or more of the devices but not what is necessary for the ISY to recognize a state change. After making the PLM change, run Tools | Diagnostics | Event Viewer at LEVEL 3. Press a device paddle/button that is showing event activity but not showing a device state change. Post the event trace. That should indicate whether there is a link record issue in the device or in the PLM. Link to comment Share on other sites More sharing options...
MGotcha Posted March 23, 2013 Author Share Posted March 23, 2013 I plugged the PLM into an outlet that is a couple feet from the dining room KeyPadLinc, far away from the existing power strip and A/V equipment and under Tools/Disgnostics/Events/EventViewer (set at level 3) nothing showed up when I pressed that KeyPadLinc's on, off and then on buttons. Under Tools/Log I saw Dining.On-Off Status 0% Fri 2013/03/22 05:37:42 PM System Log Dining.On-Off Status 100% Fri 2013/03/22 05:37:44 PM System Log Dining.On-Off Status 0% Fri 2013/03/22 05:37:48 PM System Log To clarify, all of the previous examples of logs I referred to were under Tools/Log, not the EventViewer Link to comment Share on other sites More sharing options...
LeeG Posted March 23, 2013 Share Posted March 23, 2013 It looks like something is blocking the push of data from the ISY to the Admin Console. Are you using Kaspersky or Avast? This is usually caused by AV or the firewall. Link to comment Share on other sites More sharing options...
MGotcha Posted March 23, 2013 Author Share Posted March 23, 2013 It looks like something is blocking the push of data from the ISY to the Admin Console. Are you using Kaspersky or Avast? This is usually caused by AV or the firewall. Bingo! You are 100% correct! I am running Avast on both PCs that I tried this from. Disabled Avast and a quick check indicates that all is well! What exceptions should I make within Avast? Link to comment Share on other sites More sharing options...
LeeG Posted March 23, 2013 Share Posted March 23, 2013 Sorry but I don't use either of those AV packages. Try searching for Avast or perhaps someone who uses Avast will jump in and describe how to configure Avast. Something to do with identifying the ISY IP address in the trusted/white list. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted March 23, 2013 Share Posted March 23, 2013 LeeG, as always you are amazing. MGotcha, you have two choices: 1. http://wiki.universal-devices.com/index ... Web_Shield 2. You can try https://your.isy.ip.address … most firewall software ignore https With kind regards, Michel Link to comment Share on other sites More sharing options...
G W Posted March 23, 2013 Share Posted March 23, 2013 It looks like something is blocking the push of data from the ISY to the Admin Console. Are you using Kaspersky or Avast? This is usually caused by AV or the firewall. Bingo! You are 100% correct! I am running Avast on both PCs that I tried this from. Disabled Avast and a quick check indicates that all is well! What exceptions should I make within Avast? I run Avast and I will try to help you. Which version of Avast do you use? Link to comment Share on other sites More sharing options...
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