dougos2 Posted June 30, 2008 Share Posted June 30, 2008 My email notification stopped working on Saturday. The program shows that it ran normally, but no email. Nothing has been changed, but I did upgrade to 2.6.5 last week. After the upgrade the emails still worked, but stopped Saturday afternoon. Is it me. What about the smtp gateway? Thanks. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted June 30, 2008 Share Posted June 30, 2008 dougos2, Apologies for the inconvenience. Would you be kind enough to check your logs for the following errors occurring on or after Saturday: -7029 -7027 -50010 If -50010, it means that ISY could not resolve the DNS name for our gateway (router related). If -7029, it means that mail client is not configured correctly. In all cases, please try updating your list of recipients in the Configuration tab, save it, and retry. With kind regards, Michel My email notification stopped working on Saturday. The program shows that it ran normally, but no email. Nothing has been changed, but I did upgrade to 2.6.5 last week. After the upgrade the emails still worked, but stopped Saturday afternoon. Is it me. What about the smtp gateway? Thanks. Link to comment Share on other sites More sharing options...
Sub-Routine Posted July 1, 2008 Share Posted July 1, 2008 I am seeing this as well. No notifications since Friday. No changes to anything in the ISY. No clues in the log. Rand And the new notices were so nice! Link to comment Share on other sites More sharing options...
dougos2 Posted July 1, 2008 Author Share Posted July 1, 2008 I also can't find any errors in the regular log and I tried the new event log. I did resave the email address and even changed it to another one. Link to comment Share on other sites More sharing options...
dougos2 Posted July 1, 2008 Author Share Posted July 1, 2008 After more testing, my log is showing a 7029 error. I have again deleted the email addresses and re-added them. No change. Any ideas. Link to comment Share on other sites More sharing options...
Sub-Routine Posted July 1, 2008 Share Posted July 1, 2008 I deleted my email, saved, closed console. Reopen console, added my email, saved, and it works. Seems odd though. Thank you, Rand Link to comment Share on other sites More sharing options...
dougos2 Posted July 1, 2008 Author Share Posted July 1, 2008 That seemed to work for me also. Thanks. Link to comment Share on other sites More sharing options...
dpeterson4ca Posted July 1, 2008 Share Posted July 1, 2008 I have also seen the same problem, please see additional detail at: http://forum.universal-devices.com/viewtopic.php?t=1426 Cheers! Dave Link to comment Share on other sites More sharing options...
Michel Kohanim Posted July 1, 2008 Share Posted July 1, 2008 Hello all, Apologies for the inconvenience. This seems to be a bug though we did have a problem with our mail server, ISY should have recovered by itself. With kind regards, Michel Link to comment Share on other sites More sharing options...
dougos2 Posted July 23, 2008 Author Share Posted July 23, 2008 Same problem reappeared today. Could you check on your end. No errors in the log, but also no emails. I have not changed anything. Link to comment Share on other sites More sharing options...
dpeterson4ca Posted July 23, 2008 Share Posted July 23, 2008 My notifications have stopped twice since I initially reported the problem on both my ISY-26 and -99. I am still running 2.6.5. In both instances errors were logged (-50010) and the notifications started again after I removed the email address and re-inserted it. From my perspective, this is still an ongoing bug... Dave Link to comment Share on other sites More sharing options...
Michel Kohanim Posted July 24, 2008 Share Posted July 24, 2008 Hello Dave, This is surely fixed in 2.6.6 but now I am hesitant suggesting that it should also work in 2.6.5. In 2.6.4, for a fact there was a bug which simply disabled email notifications in case of DNS error. In 2.6.6 for a fact DNS is checked for each message. So, I shall have it checked into again .... With kind regards, Michel My notifications have stopped twice since I initially reported the problem on both my ISY-26 and -99. I am still running 2.6.5. In both instances errors were logged (-50010) and the notifications started again after I removed the email address and re-inserted it. From my perspective, this is still an ongoing bug... Dave Link to comment Share on other sites More sharing options...
dpeterson4ca Posted July 24, 2008 Share Posted July 24, 2008 Michel, As usual, thanks for your prompt reply. I will be moving to 2.6.6 shortly and hopefully will be rid of this anomoly. I will post again if I see this in 2.6.6. Cheers! Dave Link to comment Share on other sites More sharing options...
Michel Kohanim Posted July 25, 2008 Share Posted July 25, 2008 Dave, my pleasure and thanks so very much for keeping us up to date. With kind regards, Michel Michel, As usual, thanks for your prompt reply. I will be moving to 2.6.6 shortly and hopefully will be rid of this anomoly. I will post again if I see this in 2.6.6. Cheers! Dave Link to comment Share on other sites More sharing options...
Stowaway Posted July 26, 2008 Share Posted July 26, 2008 I am on 2.6.6 and I was out of town several days so I did not notice that no notifications were being sent by my ISY 99 Pro for the last few days... I have the log for the week, is there something I can look for in order to troubleshoot this??? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted July 27, 2008 Share Posted July 27, 2008 Hello Stowaway, yes .. you could look for -50010. Thanks and with kind regards, Michel I am on 2.6.6 and I was out of town several days so I did not notice that no notifications were being sent by my ISY 99 Pro for the last few days... I have the log for the week, is there something I can look for in order to troubleshoot this??? Link to comment Share on other sites More sharing options...
Stowaway Posted July 27, 2008 Share Posted July 27, 2008 Thanks Michel I have no -50010's. I knew the DNS error from another thread here. I have found no other error codes in the last 5 days. I was hoping that 2.6.6 maybe had a new undocumented tool. I am now trying unsuccessfully to trigger a notification. I will go through a troubleshooting process and get back to you on this..... JIM Hello Stowaway, yes .. you could look for -50010. Thanks and with kind regards, Michel I am on 2.6.6 and I was out of town several days so I did not notice that no notifications were being sent by my ISY 99 Pro for the last few days... I have the log for the week, is there something I can look for in order to troubleshoot this??? Link to comment Share on other sites More sharing options...
Stowaway Posted July 27, 2008 Share Posted July 27, 2008 I am using a simple Notification test trigger - if a lite is turned on the status changes and after a short delay the ISY sends me a notification. When I view the program summary page all appears to running fine! I have restarted my Netgear router to eliminate it as an issue. I created one -10011 error code this morning and I have produced several -7029 errors. I am not exactly sure of the action sequence to regenerate the -7029 codes again but I will keep looking.... As I read elsewhere, the -7029 error relates to a mis-configuration of the email client. - With the number of comments here it seems we need a tool to deal with email client errors. I am trying the steps that others have noted here. That includes deleting and re-entering a new email address. I have done this multiple times in various sequences with different email addresses and still no notification. I have tried unplugging the PLM, waiting for a minute, then plugged it in. I have tried the "restore modem" command from the console. I have tried restoring the ISY with no impact. No solution - looking for direction… Thanks in advance JIM Thanks Michel I have no -50010's. I knew the DNS error from another thread here. I have found no other error codes in the last 5 days. I was hoping that 2.6.6 maybe had a new undocumented tool. I am now trying unsuccessfully to trigger a notification. I will go through a troubleshooting process and get back to you on this..... JIM Hello Stowaway, yes .. you could look for -50010. Thanks and with kind regards, Michel I am on 2.6.6 and I was out of town several days so I did not notice that no notifications were being sent by my ISY 99 Pro for the last few days... I have the log for the week, is there something I can look for in order to troubleshoot this??? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted July 27, 2008 Share Posted July 27, 2008 Hello Jim, I am so very sorry for the inconvenience. I have started a root cause analysis to figure out the what's causing this issue. Thanks so very much for your patience, With kind regards, Michel Link to comment Share on other sites More sharing options...
Stowaway Posted July 27, 2008 Share Posted July 27, 2008 Michel, Thanks so much. I have tried looking at everything I can think of - I had forgotten that I was using notifications on a number of timers and I was surprised when they just stopped. I don't think we had any power surges/outages and the network is protected except for the PLM. Everything seemed to be working fine before..... Let me know if you need anything or if I can do something.. JIM Hello Jim, I am so very sorry for the inconvenience. I have started a root cause analysis to figure out the what's causing this issue. Thanks so very much for your patience, With kind regards, Michel Link to comment Share on other sites More sharing options...
FrankF Posted July 27, 2008 Share Posted July 27, 2008 Jim, FWIW, My email notifications stopped working a good while back. After I got to 2.6.6, I believed they would start working again. No such luck. Then, while following one of the email notification threads, someone posted a key piece of info, at least for me. I had added, removed, etc. email addresses to no avail. However, when I followed this sequence, my notifications started working: 1. Remove All email addresses. 2. Save 3. *** Exit Admin Console. 4. Add email address. 5. Save 6. Exit Admin Console. Worked. The difference from what I had tried before was I had not been exiting the Admin Console. Could be a fluke, but I'm a happy camper right now... Frank. Link to comment Share on other sites More sharing options...
Michel Kohanim Posted July 28, 2008 Share Posted July 28, 2008 Hi Frank, This is quite strange since we have identified the problem to be in our server which has been updated without notice. Please do let me know if you still receive notifications. Thanks and with kind regards, Michel Jim, FWIW, My email notifications stopped working a good while back. After I got to 2.6.6, I believed they would start working again. No such luck. Then, while following one of the email notification threads, someone posted a key piece of info, at least for me. I had added, removed, etc. email addresses to no avail. However, when I followed this sequence, my notifications started working: 1. Remove All email addresses. 2. Save 3. *** Exit Admin Console. 4. Add email address. 5. Save 6. Exit Admin Console. Worked. The difference from what I had tried before was I had not been exiting the Admin Console. Could be a fluke, but I'm a happy camper right now... Frank. Link to comment Share on other sites More sharing options...
Stowaway Posted July 28, 2008 Share Posted July 28, 2008 Thanks Frank and Michel, I retried the process of removing/adding email addresses this morning and still could not generate any notifications. My notifications stopped about 9PM EDT on 7/22. I had added a number of new notifications last weekend to make sure everything was working while we were traveling and the house/dog sitter was here taking care of the homestead! I have not been able to get the notifications process working since then. Is this a 2.6.6 issue? I never had a problem before. Can we back up to 2.6.5? JIM Link to comment Share on other sites More sharing options...
FrankF Posted July 28, 2008 Share Posted July 28, 2008 Jim, When you removed added email addresses, did you remove, save, exit admin console, add, save, exit admin console. I admit it sounds strange, but it worked for me about four weeks ago. Frank. Link to comment Share on other sites More sharing options...
Stowaway Posted July 28, 2008 Share Posted July 28, 2008 Yes - I did. I have watched this topic for awhile and when my notifications stopped that was the first thing I tried. I think I have something else happening. different error code -7029 occasionally pops up in the log...hmmm JIM Jim, When you removed added email addresses, did you remove, save, exit admin console, add, save, exit admin console. I admit it sounds strange, but it worked for me about four weeks ago. Frank. Link to comment Share on other sites More sharing options...
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