starmanj Posted July 1, 2018 Share Posted July 1, 2018 It seems in the last few weeks, the portal is down as much as it's up...I have Alexa's side by side with Google Homes in about 16 different rooms across two homes. Alexa will simply say it can't find a group or device names whatever I said. Only the google Home will actually say the ISY portal is down. And it happens a LOT. Are there reliability issues ongoing with the Portal that we are not aware of??? Link to comment
bmercier Posted July 1, 2018 Share Posted July 1, 2018 36 minutes ago, starmanj said: It seems in the last few weeks, the portal is down as much as it's up...I have Alexa's side by side with Google Homes in about 16 different rooms across two homes. Alexa will simply say it can't find a group or device names whatever I said. Only the google Home will actually say the ISY portal is down. And it happens a LOT. Are there reliability issues ongoing with the Portal that we are not aware of??? There has been no unplanned downtime for quite a while. Please open a ticket with your UUID(s), and the date/time of a failed request, and I will investigate the logs. Thanks, Benoit Link to comment
paulbates Posted July 1, 2018 Share Posted July 1, 2018 We use ISY portal services daily via echo and have had no misses in quite some time...outside of published maintenance windows, or a recent ISP outage due to downed lines. Link to comment
larryllix Posted July 1, 2018 Share Posted July 1, 2018 We use ISY portal services daily via echo and have had no misses in quite some time...outside of published maintenance windows, or a recent ISP outage due to downed lines. DittoWhen echo doesn't understand all words it will sometimes tell you it found more than one "possibility". It lies a bit but gets the job done. Lately I get a lot of bad reports from echoes with it "can't find anything fitting that description" and does it anyway. Or agrees and confirms but doesn't do what it's asked.Google Home just makes an assumption and operates anything or everything that comes closest in sound Sent from my SM-G930W8 using Tapatalk Link to comment
Geddy Posted July 1, 2018 Share Posted July 1, 2018 We haven't noticed any down time, and use Echo in 3 rooms. Other than it not hearing clear commands (thanks to a loud child or other background noise) it's worked just fine the numerous times we've used it (and trust me, during summer break it's getting a workout by wife and kid). Other than a few ISP dropped connections (due to storms) we haven't had any issues. Link to comment
starmanj Posted July 1, 2018 Author Share Posted July 1, 2018 Must be isolated to me for some reason. I'll open a ticket next time Benoit. It's random, and Google home always confirms it can't connect to UDI server... Link to comment
bmercier Posted July 1, 2018 Share Posted July 1, 2018 1 hour ago, starmanj said: Must be isolated to me for some reason. I'll open a ticket next time Benoit. It's random, and Google home always confirms it can't connect to UDI server... For GH, can you unlink and relink? Benoit Link to comment
larryllix Posted July 2, 2018 Share Posted July 2, 2018 Some of my GH minis do this randomly at times. One will say there is no connection to UDI and Alexa functions normally right after. Next time the GH works fine again. Very sporatic. Link to comment
starmanj Posted August 30, 2018 Author Share Posted August 30, 2018 FIXED. FYI see my resolution post above. It's not the Portal, it's needing to "forget" and discover devices more frequently than I have been, to avoid Portal confusion. Link to comment
larryllix Posted August 31, 2018 Share Posted August 31, 2018 My ISY Portal to ISY connection just locked up at 2:00 PM today. If ound it tonight when I got home and my Dots complained that the hub involved was not functioning. Loading the admin console, everything loaded but the message "Initialising" was displayed permanently. ISY Portal app complained ISY was down, also. All other ISY functions I tested seemed to work properly, including NRs and NodeLink. Rebooted ISY to a working system again. That is a first for me. The ISY and ISY Portal just decided they didn't like each other today. ISY V5.0.13C Link to comment
Michel Kohanim Posted August 31, 2018 Share Posted August 31, 2018 Hi @larryllix, Please send your error log to support@universal-devices.com. With kind regards, Michel Link to comment
larryllix Posted August 31, 2018 Share Posted August 31, 2018 44 minutes ago, Michel Kohanim said: Hi @larryllix, Please send your error log to support@universal-devices.com. With kind regards, Michel Error log and trimmed log sent! Thanks! Link to comment
smokegrub Posted September 1, 2018 Share Posted September 1, 2018 I have been getting far too many Alexa responses of "OK" when, in fact, the spoken was not executed. I have reached the point where I check behind Alexa's response of "OK" to see if, in fact, the desired action occurred. That defeats the purpose of using spokens. Are others having the same problem? Link to comment
Michel Kohanim Posted September 2, 2018 Share Posted September 2, 2018 Hi @smokegrub, The main question is: what did Alexa hear? Have you checked the history? With kind regards, Michel Link to comment
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