Managing Portal Users

[apostolakisl]

I am running an ISY at our church and have given access to a couple people.  I did this by having them create their own isy portal account and then linking it to the church ISY and finally giving the authorization from the admin console.  I am not sure at this point how to manage those users.  Perhaps I should have added them under my portal account instead of them having their own?  I do not see any of the other users on any menu I search.

[larryllix]

If all else failed, it would be nice if ISY had a self-triggerable backup. A backup at 3:00 AM each morning could be a valuable tool for an out-of control programmer, or hacker.

[Michel Kohanim]

@apostolakisl,

It's always best to create those under your own account and just give the Admin access. Now, you cannot do anything with them and, furthermore, they are going to get license renewal notices because they are not tied to you.

With kind regards,
Michel

[apostolakisl]

  On 4/22/2019 at 4:38 PM, Michel Kohanim said:

@apostolakisl,

It's always best to create those under your own account and just give the Admin access. Now, you cannot do anything with them and, furthermore, they are going to get license renewal notices because they are not tied to you.

With kind regards,
Michel

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They can simply ignore these license renewals, yes?  The license is for the isy, not the user account, correct?  This isn't an issue since the two people are not rogue or anything.  But, this is very odd to allow multiple completely independent accounts to access and control the same device.  I would suggest that you eliminate this capacity as it can easily get very messy.  When I first go the portal I assumed that everyone would get access the same way I did and had them follow the procedure.  Or at least have the ability to sever ties to a portal account from someone logged in to ISY locally.

If they went into their own account and deleted that ISY, would that take care of things?

[Michel Kohanim]

@apostolakisl,

Yes, of course they can ignore license notifications and, yes, license is per ISY and not per user. 

If you want to bring them under your account:

1. Go to ISY | Configuration | Portal and revoke the other two accounts
2. Please send an email to support@Universal-devices.com with their email addresses so that we can completely remove them from ISY Portal
3. Once done, simply add them as additional users under your account

 

With kind regards,
Michel

[apostolakisl]

  On 4/22/2019 at 6:49 PM, Michel Kohanim said:

@apostolakisl,

Yes, of course they can ignore license notifications and, yes, license is per ISY and not per user. 

If you want to bring them under your account:

1. Go to ISY | Configuration | Portal and revoke the other two accounts
2. Please send an email to support@Universal-devices.com with their email addresses so that we can completely remove them from ISY Portal
3. Once done, simply add them as additional users under your account

 

With kind regards,
Michel

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OK, so this is fine then.  I am able to manage these portal accounts, I just didn't click through enough menus to find it. 

So at this point the only issue is that they will get an email about the account renewal, correct?

If I add them to my account, and list the church as the "preferred isy" for them, will they have any access to my personal ISY at all? 

Thanks.

[bmercier]

  On 4/22/2019 at 9:17 PM, apostolakisl said:

OK, so this is fine then.  I am able to manage these portal accounts, I just didn't click through enough menus to find it. 

So at this point the only issue is that they will get an email about the account renewal, correct?

If I add them to my account, and list the church as the "preferred isy" for them, will they have any access to my personal ISY at all? 

Thanks.

Expand  

Ideally, you should create a sub-account, and add their uuid and user profiles in that sub-account. The user in that sub-account will only have access to the sub-account. You on the other hand, being in the root account, will be able to see ISY in the root account AND sub-accounts.

Benoit