Firmware Update to V5.0.16 no Z-Wave Devices

[pete1961]

So I upgrade from a V4 firmware to V5.0.16. Everything appeared to have upgraded fine except I no longer see any Z-wave devices nor can I re-connect to any of them.

I'm thinking my Z-Wave daughterboard needs to be upgraded.

Can someone verify this order offer advise as to why I can no longer see or control any of my existing Z-Wave devices?

[Techman]

13 minutes ago, pete1961 said:

So I upgrade from a V4 firmware to V5.0.16. Everything appeared to have upgraded fine except I no longer see any Z-wave devices nor can I re-connect to any of them.

I'm thinking my Z-Wave daughterboard needs to be upgraded.

Can someone verify this order offer advise as to why I can no longer see or control any of my existing Z-Wave devices?

What version of the Zwave firmware are you running?  The upgrade requires that you have 4.55 before updating.

[pete1961]

This is what it currently shows.

[Techman]

5 minutes ago, pete1961 said:

This is what it currently shows.

That's the correct firmware for the 300 series board.

Try doing a HEAL on  your Zwave network.

 

[Bumbershoot]

39 minutes ago, pete1961 said:

So I upgrade from a V4 firmware to V5.0.16. Everything appeared to have upgraded fine except I no longer see any Z-wave devices nor can I re-connect to any of them.

I'm thinking my Z-Wave daughterboard needs to be upgraded.

Can someone verify this order offer advise as to why I can no longer see or control any of my existing Z-Wave devices?

Did you follow these instructions in the release announcement?

Z-Wave migration from 4.x.x branch

All Z-Wave nodes will be recreated when migrating from 4.x.x. to the 5.x.x branch (they will retain the same Z-Wave address).  After the ISY has restarted with the new firmware installed:

 

1.  Start the Admin Console and do a Z-Wave -> Tools -> Synchronize Nodes -> All

  -  Do not open ‘Programs’ tab until step 2)

  -  This will add back all of the ISY nodes that were deleted at startup.

  -  If you have multichannel devices, you will see more nodes added

  -  After sync is complete, restart the Admin Console and go to step 2)

 

2.  Open the programs tab

  -  Most old Z-Wave device actions/conditions are automatically converted to the 5.0 framework

  -  Make sure to visually check all programs that contain Z-Wave device actions or conditions.

  -  Programs containing nodes from multichannel devices will have to updated

-  Node addresses for multichannel devices change from ZW003_143 style to ZW003_002_143 (where _002_ is channel number)

  -  If everything looks good, save the program changes made by the migration.

 

3.  Make an ISY Backup

 

4.  If you are missing any Z-Wave devices you may have to exclude/include them again.  For battery devices, make sure they have communications turned on and try doing a synchronize again.

 

[pete1961]

I don't see an option for heal in the admin console.

 

[pete1961]

7 minutes ago, Bumbershoot said:

Did you follow these instructions in the release announcement?

Z-Wave migration from 4.x.x branch

All Z-Wave nodes will be recreated when migrating from 4.x.x. to the 5.x.x branch (they will retain the same Z-Wave address).  After the ISY has restarted with the new firmware installed:

 

1.  Start the Admin Console and do a Z-Wave -> Tools -> Synchronize Nodes -> All

  -  Do not open ‘Programs’ tab until step 2)

  -  This will add back all of the ISY nodes that were deleted at startup.

  -  If you have multichannel devices, you will see more nodes added

  -  After sync is complete, restart the Admin Console and go to step 2)

 

2.  Open the programs tab

  -  Most old Z-Wave device actions/conditions are automatically converted to the 5.0 framework

  -  Make sure to visually check all programs that contain Z-Wave device actions or conditions.

  -  Programs containing nodes from multichannel devices will have to updated

-  Node addresses for multichannel devices change from ZW003_143 style to ZW003_002_143 (where _002_ is channel number)

  -  If everything looks good, save the program changes made by the migration.

 

3.  Make an ISY Backup

 

4.  If you are missing any Z-Wave devices you may have to exclude/include them again.  For battery devices, make sure they have communications turned on and try doing a synchronize again.

 

Yes, I did review and follow the above instructions.

In fact my restore after the firmware update brought in all of my programs but they are now showing "null" devices since the isy cannot see any of my z-wave devices.

 

[Bumbershoot]

22 minutes ago, pete1961 said:

I don't see an option for heal in the admin console.

 

 

[pete1961]

This is all I see...

Do I have the wrong administrative console version???

[Bumbershoot]

12 minutes ago, pete1961 said:

This is all I see...

Do I have the wrong administrative console version???

You're original screenshot indicates that you have the correct UI (looks like you changed the theme, however).  I'm using different firmware (NOT the OADR version, this version: http://isy.universal-devices.com/updates/Insteon_UD994/5.0.16/insteon_5.0.16.zip ).  I'm not sure what the differences are, but they both support Z-Wave, so I'd expect the menu structure to be the same.

I suspect that something isn't right with your installation.  Unless someone here can chime in, I'd open a support ticket with UDI: support@universal-devices.com

 

[pete1961]

I did re-install the firmware and now this appears...upon reboot.

[Bumbershoot]

15 minutes ago, pete1961 said:

I did re-install the firmware and now this appears...upon reboot.

This means that you likely don't have a PLM attached to your ISY -- meaning no Insteon devices.  I'm assuming that you're not using any Insteon, just Z-Wave?

[pete1961]

That is correct.

 

[Bumbershoot]

Okay, then your original firmware as shown in your first screenshot will be the best, as it won't produce the error.  I'd reinstall that and contact UDI support. 

You may end up excluding/including all of your Z-Wave devices, but UDI would be the folks to know.  My Z-Wave devices all appeared normally when I upgraded to the 5.x.x series, but that was many versions ago.  Your upgrade/Z-Wave experience seems atypical.

[DennisC]

Just a thought, does your UI version match your firmware? Are you using the ISY launcher?

[pete1961]

Yes it did match.

I solved the problem by re-installing the latest firmware.

I had to repair all of my Z-Wave devices and basically start over. After doing this everything works fine.

Not the streamlined process I thought updating firmware would be.

Not sure why the new firmware never saw any off my old Z-wave devices. It did see them when I unpaired them and then repaired them.

I did follow the firmware update instructions very closely.

So at any rate I have solved my issue.

 

 

[Bumbershoot]

1 hour ago, pete1961 said:

So at any rate I have solved my issue.

Good to hear.  All my Z-Wave devices came over, even the battery powered ones.  The only issue I had any trouble with was a Schlage lock, but that got resolved in the last couple of firmware updates.  At any event, being on the latest/greatest ISY firmware is a good place to be.

It might be a good idea to backup your Z-Wave dongle now that things are working.  Z-Wave | Tools | Backup

[kevinvw]

I just swapped out my ZigBee dongle for zwave.  Cant seem to add Leviton dzdp3 dimmer module.  In admin console, I select exclude zwave devices and press and hold device program button to get flashing amber.  isy console hangs forever "Listening for zwave devices to exclude...". 

I have the v5 dongle. 

rebooted isy

restarted admin console

zwave info= Static Controller - version 6.81.00 - bootloader version 0.00

running isy firmware 5.0.16

 

thanks for any help.

 

[Michel Kohanim]

@kevinvw,

This should work. The only possible causes:

1. Range
2. The sequence you are using for exclusion is not correct
3. The device is defective
4. Z-Wave dongle is defective

If you have another device to try, that would rule out pretty much everything except #3 and #1.

With kind regards,
Michel

[kevinvw]

Thanks for the response... I am always amazed how much time you put in to helping out.

The isy is less than fifteen ft from the device separated by a wall.  My isy was a signed model and I recently swapped out that module for the zwave.

I have tried putting isy in exclude mode first and vice versa. Event log shows no activity after starting exclude.  Device appears to be working correctly... Controls load and blinks according to manual when put in program mode.  I have also ordered another device to try.

Not sure how to determine health of dongle.  I installed the module first, after installing dongle, zwave menu options appeared in the admin console.  It appears healthy based on that at least.

Looking forward to trying the new zwave device.  Again, thanks for the help

[Michel Kohanim]

@kevinvw,

My pleasure!

There are two parts to the dongle: communication via the hardware which seems to be working since, otherwise, you would not get the Exclude dialog at all. And, the Z-Wave menu would show 'dongle not responding'. The other part is RF. And, from experience, I have not seen RF circuitry go bad. That's why the best thing to do would be to get a range extender and try exclude/include in the same room as ISY. If this does not work either, then the dongle is bad. But, I very much doubt this is the case.

With kind regards,
Michel

[lilyoyo1]

14 hours ago, kevinvw said:

I just swapped out my ZigBee dongle for zwave.  Cant seem to add Leviton dzdp3 dimmer module.  In admin console, I select exclude zwave devices and press and hold device program button to get flashing amber.  isy console hangs forever "Listening for zwave devices to exclude...". 

I have the v5 dongle. 

rebooted isy

restarted admin console

zwave info= Static Controller - version 6.81.00 - bootloader version 0.00

running isy firmware 5.0.16

 

thanks for any help.

 

To start off, I would toss that module and get the zwave plus version. With you having the new module, it makes no sense to use an older device which will not allow you to take advantage of the newest zwave features such as extended range. Even should you add more zwave devices that are 500 series, you still lose out due to that 1 device. 

The next is to upgrade to the newest firmware and  Your device may be using levitons old communication standard which 5.0.16 does not support. 

Lastly, bring the device closer to the isy when adding vs having a wall in between

[kevinvw]

Uh, what?  I just bought the dongle and didn't notice there was more than one option.  Thought this was the newest version.  I will look into it.  I only saw one option from orchestrated home... What am I looking for?

[lilyoyo1]

3 hours ago, kevinvw said:

Uh, what?  I just bought the dongle and didn't notice there was more than one option.  Thought this was the newest version.  I will look into it.  I only saw one option from orchestrated home... What am I looking for?

I'm talking about the leviton module. There is only 1 zwave dongle for the isy which is the 500 series that you have

[DennisC]

If you're having trouble enrolling a zwave device, I would suggest temporarily relocating the device within 2 - 3 feet of your ISY and excluding twice and then including. If you can enroll while next to ISY, then worry about the mesh network.